TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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TurboTax Online
TurboTax Live Assisted
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TurboTax Live Full Service
Rated 2 out of 5 by
Tired user from
Tired User
Not at all happy with Turbo this year. Too many changes in the program; could not import my financial statements had to do all by hand. Said there was a glich in the program.
Date published: 2023-03-22
Rated 3 out of 5 by
REDOAK114 from
2022 Taxes
You forgot all of my charities form the previous year and had to reenter them. Getting the program to accept 2 1099B forms was VERY AWKWARD. I'm not sure you got both of them. Lots of sales pressure to upgrade. GIVE IT A REST!
Date published: 2023-03-22
Rated 4 out of 5 by
Rowdyboy67 from
Not Crypto Friendly
Everything worked flawlessly until the end of personal income where you are asked if you bought, sold, or exchanged crypto. I input yes and the software just moved on without allowing me to input crypto income.
Date published: 2023-03-22
Rated 4 out of 5 by
chase002 from
decent
The self employment part of the process for door dash is kind of tricky.
Date published: 2023-03-22
Rated 5 out of 5 by
MGB builder from
Great Program
Turbo Tax is easy and a great program. The only issue is that the price has gone up a lot.
Date published: 2023-03-22
Rated 5 out of 5 by
WyldRydr from
Turbo Tax for the win
Always easy and straight forward- I have used turbo tax for over 8 years and have never had any issue.
Date published: 2023-03-22
Rated 3 out of 5 by
taxedgirly from
still confusing
using turbo tax makes a really confusing thing, taxes, only mildly confusing. why is it that I click one box and now I am getting back $700? why do I need to pay the state for not having health insurance? all of this is insane but turbo tax attempts to relatively explain these phenomena, but its ultimately still very confusing
Date published: 2023-03-22
Rated 5 out of 5 by
Fri3dpanda from
Great
Very self explanatory, great website to use for filing tax for beginners
Date published: 2023-03-22
Rated 1 out of 5 by
paintlight from
inconsistent information everywhere
IRS allows filing online for past year federal tax amendments from 2019, so update your software as advised by your associates. I went from amending it online to download ing the software and kept having the same problem with the signature date not falling within the filing year or some other error. I was given options to e-file when you don't offer the service and create a ton of errors as credit card not processing or signature date. Your download form tells me I can still e-file if I want to. Update the copy of your software to reflect the purpose (amendment) of the filing procedure. Why collect information if you are not designing for it. Terrible UX. Additionally train your service associates properly. I spent 2 hours last week and 4 hours today on the phone with incompetent associates who each took 30 mins to answer one question, and still kept going back and forth on their response, giving me false confidence when wrong only to be contradicted by the next associate. Train them! Additionally everyone of them wanted to mirror my computer when I told them at least twice that I am using the desktop download. Geez. Common! That's 5 associates who did that.
Date published: 2023-03-22
Rated 5 out of 5 by
Roan11 from
It was been a good experience an awesome
It was a good experience In the live operator get her job she helped me a lot it's my 1st time doing my taxes
All TurboTax® Offerings Reviews - Page 5733
Date published: 2023-03-22
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
Tired user from
Tired User
Not at all happy with Turbo this year. Too many changes in the program; could not import my financial statements had to do all by hand. Said there was a glich in the program.
Date published: 2023-03-22
Rated 3 out of 5 by
REDOAK114 from
2022 Taxes
You forgot all of my charities form the previous year and had to reenter them. Getting the program to accept 2 1099B forms was VERY AWKWARD. I'm not sure you got both of them. Lots of sales pressure to upgrade. GIVE IT A REST!
Date published: 2023-03-22
Rated 4 out of 5 by
Rowdyboy67 from
Not Crypto Friendly
Everything worked flawlessly until the end of personal income where you are asked if you bought, sold, or exchanged crypto. I input yes and the software just moved on without allowing me to input crypto income.
Date published: 2023-03-22
Rated 4 out of 5 by
chase002 from
decent
The self employment part of the process for door dash is kind of tricky.
Date published: 2023-03-22
Rated 5 out of 5 by
MGB builder from
Great Program
Turbo Tax is easy and a great program. The only issue is that the price has gone up a lot.
Date published: 2023-03-22
Rated 5 out of 5 by
WyldRydr from
Turbo Tax for the win
Always easy and straight forward- I have used turbo tax for over 8 years and have never had any issue.
Date published: 2023-03-22
Rated 3 out of 5 by
taxedgirly from
still confusing
using turbo tax makes a really confusing thing, taxes, only mildly confusing. why is it that I click one box and now I am getting back $700? why do I need to pay the state for not having health insurance? all of this is insane but turbo tax attempts to relatively explain these phenomena, but its ultimately still very confusing
Date published: 2023-03-22
Rated 5 out of 5 by
Fri3dpanda from
Great
Very self explanatory, great website to use for filing tax for beginners
Date published: 2023-03-22
Rated 1 out of 5 by
paintlight from
inconsistent information everywhere
IRS allows filing online for past year federal tax amendments from 2019, so update your software as advised by your associates. I went from amending it online to download ing the software and kept having the same problem with the signature date not falling within the filing year or some other error. I was given options to e-file when you don't offer the service and create a ton of errors as credit card not processing or signature date. Your download form tells me I can still e-file if I want to. Update the copy of your software to reflect the purpose (amendment) of the filing procedure. Why collect information if you are not designing for it. Terrible UX. Additionally train your service associates properly. I spent 2 hours last week and 4 hours today on the phone with incompetent associates who each took 30 mins to answer one question, and still kept going back and forth on their response, giving me false confidence when wrong only to be contradicted by the next associate. Train them! Additionally everyone of them wanted to mirror my computer when I told them at least twice that I am using the desktop download. Geez. Common! That's 5 associates who did that.
Date published: 2023-03-22
Rated 5 out of 5 by
Roan11 from
It was been a good experience an awesome
It was a good experience In the live operator get her job she helped me a lot it's my 1st time doing my taxes
All TurboTax® Offerings Reviews - Page 5733
Date published: 2023-03-22