TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Tired User Not at all happy with Turbo this year. Too many changes in the program; could not import my financial statements had to do all by hand. Said there was a glich in the program.
Date published: 2023-03-22
Rated 3 out of 5 by from 2022 Taxes You forgot all of my charities form the previous year and had to reenter them. Getting the program to accept 2 1099B forms was VERY AWKWARD. I'm not sure you got both of them. Lots of sales pressure to upgrade. GIVE IT A REST!
Date published: 2023-03-22
Rated 4 out of 5 by from Not Crypto Friendly Everything worked flawlessly until the end of personal income where you are asked if you bought, sold, or exchanged crypto. I input yes and the software just moved on without allowing me to input crypto income.
Date published: 2023-03-22
Rated 4 out of 5 by from decent The self employment part of the process for door dash is kind of tricky.
Date published: 2023-03-22
Rated 5 out of 5 by from Great Program Turbo Tax is easy and a great program. The only issue is that the price has gone up a lot.
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax for the win Always easy and straight forward- I have used turbo tax for over 8 years and have never had any issue.
Date published: 2023-03-22
Rated 3 out of 5 by from still confusing using turbo tax makes a really confusing thing, taxes, only mildly confusing. why is it that I click one box and now I am getting back $700? why do I need to pay the state for not having health insurance? all of this is insane but turbo tax attempts to relatively explain these phenomena, but its ultimately still very confusing
Date published: 2023-03-22
Rated 5 out of 5 by from Great Very self explanatory, great website to use for filing tax for beginners
Date published: 2023-03-22
Rated 1 out of 5 by from inconsistent information everywhere IRS allows filing online for past year federal tax amendments from 2019, so update your software as advised by your associates. I went from amending it online to download ing the software and kept having the same problem with the signature date not falling within the filing year or some other error. I was given options to e-file when you don't offer the service and create a ton of errors as credit card not processing or signature date. Your download form tells me I can still e-file if I want to. Update the copy of your software to reflect the purpose (amendment) of the filing procedure. Why collect information if you are not designing for it. Terrible UX. Additionally train your service associates properly. I spent 2 hours last week and 4 hours today on the phone with incompetent associates who each took 30 mins to answer one question, and still kept going back and forth on their response, giving me false confidence when wrong only to be contradicted by the next associate. Train them! Additionally everyone of them wanted to mirror my computer when I told them at least twice that I am using the desktop download. Geez. Common! That's 5 associates who did that.
Date published: 2023-03-22
Rated 5 out of 5 by from It was been a good experience an awesome It was a good experience In the live operator get her job she helped me a lot it's my 1st time doing my taxes
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5733
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Tired User Not at all happy with Turbo this year. Too many changes in the program; could not import my financial statements had to do all by hand. Said there was a glich in the program.
Date published: 2023-03-22
Rated 3 out of 5 by from 2022 Taxes You forgot all of my charities form the previous year and had to reenter them. Getting the program to accept 2 1099B forms was VERY AWKWARD. I'm not sure you got both of them. Lots of sales pressure to upgrade. GIVE IT A REST!
Date published: 2023-03-22
Rated 4 out of 5 by from Not Crypto Friendly Everything worked flawlessly until the end of personal income where you are asked if you bought, sold, or exchanged crypto. I input yes and the software just moved on without allowing me to input crypto income.
Date published: 2023-03-22
Rated 4 out of 5 by from decent The self employment part of the process for door dash is kind of tricky.
Date published: 2023-03-22
Rated 5 out of 5 by from Great Program Turbo Tax is easy and a great program. The only issue is that the price has gone up a lot.
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax for the win Always easy and straight forward- I have used turbo tax for over 8 years and have never had any issue.
Date published: 2023-03-22
Rated 3 out of 5 by from still confusing using turbo tax makes a really confusing thing, taxes, only mildly confusing. why is it that I click one box and now I am getting back $700? why do I need to pay the state for not having health insurance? all of this is insane but turbo tax attempts to relatively explain these phenomena, but its ultimately still very confusing
Date published: 2023-03-22
Rated 5 out of 5 by from Great Very self explanatory, great website to use for filing tax for beginners
Date published: 2023-03-22
Rated 1 out of 5 by from inconsistent information everywhere IRS allows filing online for past year federal tax amendments from 2019, so update your software as advised by your associates. I went from amending it online to download ing the software and kept having the same problem with the signature date not falling within the filing year or some other error. I was given options to e-file when you don't offer the service and create a ton of errors as credit card not processing or signature date. Your download form tells me I can still e-file if I want to. Update the copy of your software to reflect the purpose (amendment) of the filing procedure. Why collect information if you are not designing for it. Terrible UX. Additionally train your service associates properly. I spent 2 hours last week and 4 hours today on the phone with incompetent associates who each took 30 mins to answer one question, and still kept going back and forth on their response, giving me false confidence when wrong only to be contradicted by the next associate. Train them! Additionally everyone of them wanted to mirror my computer when I told them at least twice that I am using the desktop download. Geez. Common! That's 5 associates who did that.
Date published: 2023-03-22
Rated 5 out of 5 by from It was been a good experience an awesome It was a good experience In the live operator get her job she helped me a lot it's my 1st time doing my taxes
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5733