TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from What a great innovation Hands on.... in making the experience as smooth as possible
Date published: 2022-10-14
Rated 5 out of 5 by from Turbotax is amazingggggg Was easy to use and won me a ton of refunds. The website interface was great too
Date published: 2022-10-14
Rated 1 out of 5 by from Turbo Tax sucks My return was rejected because of AGI. I used the AGI from the 2020 return which still has not been processed. Email message alerting me to the rejection of the return did not give me proper instructions for fixing the return. Last year, we were charged $25 to file state returns. The returns you sent were incomplete. We still have not received refunds from Maryland. My other half received a bill for over 2,500 because of your omission. You need to make it easy to print 1099's and extensions. I have wasted countless hours as your program is insufficient to do the processing of normal tax returns. You owe me money for state returns and for my wasted time trying to fix program related problems. If there was a 0 for a rating, I would give you that. I used to use Lacerte. It is not perfect, but it is 100 times better program.
Date published: 2022-10-14
Rated 5 out of 5 by from Turbo Tax is a very simple process. Love it. I file our taxes every year with Turbo Tax and the process just gets better and better. I would recommend to everyone.
Date published: 2022-10-14
Rated 2 out of 5 by from TurboTax charges state downloads & more to efile It upsets me that TurboTax would charge $97+ for two state tax downloads and then an additional $50 to e-file those forms. This is ridiculous, particularly as last year's Turbo Tax allowed one free download.
Date published: 2022-10-14
Rated 5 out of 5 by from it is very easy with much details turbo tax is very easy to use even you are not professional or familiar for tax terms
Date published: 2022-10-14
Rated 5 out of 5 by from Reliable guide to help me through the process provides the right amount of information to help me complete taxes
Date published: 2022-10-14
Rated 4 out of 5 by from Tax Program Great -- Don't like subscription The Turbotax program is superb! But I don't like the subscription service because of frequent requirement for logins, two factor identification requirements, and difficulty in getting an internet connection without multiple tries. (This applies to Quicken software subscription as well). I always have a need to annualize my income because a large portion of my income is not declared until mid-April of the following year. The program handled annualization poorly in the step-by-step mode because it would request additional information but would insert the information in a different cell than it was requested for. I took considerable effort to determine exactly what it was looking for and where to put it.
Date published: 2022-10-14
Rated 4 out of 5 by from too expensivev too expensive.They charge exorbitant prices for this.
Date published: 2022-10-14
Rated 5 out of 5 by from Comes through as always I can always depend on Turbo Tax to guide me and help maximize deductions.
Date published: 2022-10-14
All TurboTax® Offerings Reviews - Page 5732
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from What a great innovation Hands on.... in making the experience as smooth as possible
Date published: 2022-10-14
Rated 5 out of 5 by from Turbotax is amazingggggg Was easy to use and won me a ton of refunds. The website interface was great too
Date published: 2022-10-14
Rated 1 out of 5 by from Turbo Tax sucks My return was rejected because of AGI. I used the AGI from the 2020 return which still has not been processed. Email message alerting me to the rejection of the return did not give me proper instructions for fixing the return. Last year, we were charged $25 to file state returns. The returns you sent were incomplete. We still have not received refunds from Maryland. My other half received a bill for over 2,500 because of your omission. You need to make it easy to print 1099's and extensions. I have wasted countless hours as your program is insufficient to do the processing of normal tax returns. You owe me money for state returns and for my wasted time trying to fix program related problems. If there was a 0 for a rating, I would give you that. I used to use Lacerte. It is not perfect, but it is 100 times better program.
Date published: 2022-10-14
Rated 5 out of 5 by from Turbo Tax is a very simple process. Love it. I file our taxes every year with Turbo Tax and the process just gets better and better. I would recommend to everyone.
Date published: 2022-10-14
Rated 2 out of 5 by from TurboTax charges state downloads & more to efile It upsets me that TurboTax would charge $97+ for two state tax downloads and then an additional $50 to e-file those forms. This is ridiculous, particularly as last year's Turbo Tax allowed one free download.
Date published: 2022-10-14
Rated 5 out of 5 by from it is very easy with much details turbo tax is very easy to use even you are not professional or familiar for tax terms
Date published: 2022-10-14
Rated 5 out of 5 by from Reliable guide to help me through the process provides the right amount of information to help me complete taxes
Date published: 2022-10-14
Rated 4 out of 5 by from Tax Program Great -- Don't like subscription The Turbotax program is superb! But I don't like the subscription service because of frequent requirement for logins, two factor identification requirements, and difficulty in getting an internet connection without multiple tries. (This applies to Quicken software subscription as well). I always have a need to annualize my income because a large portion of my income is not declared until mid-April of the following year. The program handled annualization poorly in the step-by-step mode because it would request additional information but would insert the information in a different cell than it was requested for. I took considerable effort to determine exactly what it was looking for and where to put it.
Date published: 2022-10-14
Rated 4 out of 5 by from too expensivev too expensive.They charge exorbitant prices for this.
Date published: 2022-10-14
Rated 5 out of 5 by from Comes through as always I can always depend on Turbo Tax to guide me and help maximize deductions.
Date published: 2022-10-14
All TurboTax® Offerings Reviews - Page 5732