TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Security Concerns with Turbo Tax I was asked about "Turbo Max", a feature that offered identify theft protection, before signing and filing my taxes this year. While I've used Turbo Tax for several years now, I am increasingly concerned about the suggestion of protecting my identity with "Turbo Max" for using Turbo Tax. Identity theft protection steps taken by me are basic best practices -- shouldn't they automatically be for Turbo Tax, too, who is taking my identity information? Given that I'm providing my most vulnerable details to Turbo Tax, why would Turbo Tax ask me to protect myself -- against the inadequacies or security risks involved in using Turbo Tax? I'm aware there can be various outlets for identity theft; however, a system like "Turbo Max" should automatically be included to best protect me as the customer if Turbo Tax even needs to offer this question. Lastly, the fact I am pressured into paying for the most basic expectation involved when using a company that is taking my social security number is concerning. (I was asked twice if I "was sure" to forego the Turbo Max option.) Essentially, the "Turbo Max" request this year, although given to me in years prior, has left me extremely hesitant to use, return to, or recommend Turbo Tax in the future.
Date published: 2022-04-19
Rated 5 out of 5 by from Learned so much from TurboTax I started using TurboTax years ago after a bad experience with a tax preparer. I have learned a lot about taxes, so now I know what things to keep in mind during the year. I highly recommend it!
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo tax is EASY!! Very easy to follow instructions, only a couple of times when i tried to move forward, it kept taking me to a diffrent sections multiple times.
Date published: 2022-04-19
Rated 5 out of 5 by from Easy to use Easy to use. I like the storage of my tax returns.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbotax I had to troubleshoot for the professional and still got no answers to why my e-file failed.
Date published: 2022-04-19
Rated 5 out of 5 by from EASY GREAT FIRST EXPERIENCE WITH TURBOTAX, EASY, WALKS YOU THROUGH EVERYTHING
Date published: 2022-04-19
Rated 1 out of 5 by from Not happy I was expecting a refund and the IRS just sent me a notice that my return was incorrect and that I owe money.
Date published: 2022-04-19
Rated 3 out of 5 by from Too expensive It is quick and easy but too expensive. Especially when I have to pay.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo tax was terrible this year. Very difficult My data from last year would not transfer. I had to reenter everything. Chat was not helpful and did not solve issue. It took a long time.
Date published: 2022-04-19
Rated 5 out of 5 by from Easy peasy! It is so simple. Everything is explained and they walk you through the whole process.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 5730
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Security Concerns with Turbo Tax I was asked about "Turbo Max", a feature that offered identify theft protection, before signing and filing my taxes this year. While I've used Turbo Tax for several years now, I am increasingly concerned about the suggestion of protecting my identity with "Turbo Max" for using Turbo Tax. Identity theft protection steps taken by me are basic best practices -- shouldn't they automatically be for Turbo Tax, too, who is taking my identity information? Given that I'm providing my most vulnerable details to Turbo Tax, why would Turbo Tax ask me to protect myself -- against the inadequacies or security risks involved in using Turbo Tax? I'm aware there can be various outlets for identity theft; however, a system like "Turbo Max" should automatically be included to best protect me as the customer if Turbo Tax even needs to offer this question. Lastly, the fact I am pressured into paying for the most basic expectation involved when using a company that is taking my social security number is concerning. (I was asked twice if I "was sure" to forego the Turbo Max option.) Essentially, the "Turbo Max" request this year, although given to me in years prior, has left me extremely hesitant to use, return to, or recommend Turbo Tax in the future.
Date published: 2022-04-19
Rated 5 out of 5 by from Learned so much from TurboTax I started using TurboTax years ago after a bad experience with a tax preparer. I have learned a lot about taxes, so now I know what things to keep in mind during the year. I highly recommend it!
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo tax is EASY!! Very easy to follow instructions, only a couple of times when i tried to move forward, it kept taking me to a diffrent sections multiple times.
Date published: 2022-04-19
Rated 5 out of 5 by from Easy to use Easy to use. I like the storage of my tax returns.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbotax I had to troubleshoot for the professional and still got no answers to why my e-file failed.
Date published: 2022-04-19
Rated 5 out of 5 by from EASY GREAT FIRST EXPERIENCE WITH TURBOTAX, EASY, WALKS YOU THROUGH EVERYTHING
Date published: 2022-04-19
Rated 1 out of 5 by from Not happy I was expecting a refund and the IRS just sent me a notice that my return was incorrect and that I owe money.
Date published: 2022-04-19
Rated 3 out of 5 by from Too expensive It is quick and easy but too expensive. Especially when I have to pay.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo tax was terrible this year. Very difficult My data from last year would not transfer. I had to reenter everything. Chat was not helpful and did not solve issue. It took a long time.
Date published: 2022-04-19
Rated 5 out of 5 by from Easy peasy! It is so simple. Everything is explained and they walk you through the whole process.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 5730