TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from scared as i dont know what I surely hit submit im curious to see how it works ill forever do my own taxes if it turns out well
Date published: 2022-03-04
Rated 5 out of 5 by from 12TH YEAR PERFECTION GREAT SERVICE CPA'S ARE AWESOME THANKS JERRY YOU'RE VERY GOOD GREAT CUSTOMER SERVICE
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Live was a clear, easy and quick process My Expert, Frank and Tax Pre Rep Corinthia were excellent, They took the time to address my concerns and walked me through all the steps that were needed. Thank you Turbo Tax Live.
Date published: 2022-03-04
Rated 4 out of 5 by from No Fun This Year But Due To User Error and Issues I hate doing my taxes but don't mind it as much using Turbo Tax. If you like a wizard-based program to walk through each step, this is the product for you. Chat help was great--used it a ton.
Date published: 2022-03-04
Rated 4 out of 5 by from TT still needs work After all the calculations are done, the real work begins, re-re-re-entering driver's license numbers, bank account numbers, first child's weight at birth (just kidding). It sure would be nice if TT would provide a (secure, of course) way to remember the details. TT told me to print a form to go with my state tax payment... which would make sense if I hadn't selected electronic payment from the same checking account selected to receive my federal refund. I would have reported this as a bug... if I could find a support path to report a bug.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax has reduced my stress level Every year for several years I question whether or not to try on my own. I decided last year to let a professional from Turbo Tax take care of it for me, and it was a bit painful and difficult (and I not confident they were accurate) but it got done. This year I had a very different experience from start to finish and was very nervous with all the federal child act (or whatever it was called) payments and how they would affect 2021 taxes. The first person I worked with in my initial phone call was fabulous. Sadly I can't remember her name but she was so helpful and explained the process very well which gave me the confidence to try again using a Turbo Tax professional. I was connected to Donna who responded immediately and helped me get started. My schedule is very unpredictable so many of my communications with Donna were late night or early morning, but she always responded when she could. I never had to wait for her. She was detailed, and kept me on task. There was a couple of times when I downloaded documents but they didn't save for some reason, but she always asked me for exactly what she needed. The process is complete and my stress level reduced dramatically. Thank you Turbo Tax for having this option. I will definitely do this again going forward.
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is the way to file Everything was easy and clear. Experts were just a click away to answer any questions.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Business saved me lots of money I was very nervous about doing my Business Taxes myself but it was actually pretty reasonable.
Date published: 2022-03-04
Rated 1 out of 5 by from Secret charges for everything It started as a "free tax" but as I keep working on it it would keep adding charges and charges one after the other. At the end I ended up paying around $200 and there were still things I couldn't do and it keep asking me to upgrade for some extra payments. Never again.
Date published: 2022-03-04
Rated 4 out of 5 by from Great tax service I would have had a better intext review but this is an essay of questions
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5717
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from scared as i dont know what I surely hit submit im curious to see how it works ill forever do my own taxes if it turns out well
Date published: 2022-03-04
Rated 5 out of 5 by from 12TH YEAR PERFECTION GREAT SERVICE CPA'S ARE AWESOME THANKS JERRY YOU'RE VERY GOOD GREAT CUSTOMER SERVICE
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Live was a clear, easy and quick process My Expert, Frank and Tax Pre Rep Corinthia were excellent, They took the time to address my concerns and walked me through all the steps that were needed. Thank you Turbo Tax Live.
Date published: 2022-03-04
Rated 4 out of 5 by from No Fun This Year But Due To User Error and Issues I hate doing my taxes but don't mind it as much using Turbo Tax. If you like a wizard-based program to walk through each step, this is the product for you. Chat help was great--used it a ton.
Date published: 2022-03-04
Rated 4 out of 5 by from TT still needs work After all the calculations are done, the real work begins, re-re-re-entering driver's license numbers, bank account numbers, first child's weight at birth (just kidding). It sure would be nice if TT would provide a (secure, of course) way to remember the details. TT told me to print a form to go with my state tax payment... which would make sense if I hadn't selected electronic payment from the same checking account selected to receive my federal refund. I would have reported this as a bug... if I could find a support path to report a bug.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax has reduced my stress level Every year for several years I question whether or not to try on my own. I decided last year to let a professional from Turbo Tax take care of it for me, and it was a bit painful and difficult (and I not confident they were accurate) but it got done. This year I had a very different experience from start to finish and was very nervous with all the federal child act (or whatever it was called) payments and how they would affect 2021 taxes. The first person I worked with in my initial phone call was fabulous. Sadly I can't remember her name but she was so helpful and explained the process very well which gave me the confidence to try again using a Turbo Tax professional. I was connected to Donna who responded immediately and helped me get started. My schedule is very unpredictable so many of my communications with Donna were late night or early morning, but she always responded when she could. I never had to wait for her. She was detailed, and kept me on task. There was a couple of times when I downloaded documents but they didn't save for some reason, but she always asked me for exactly what she needed. The process is complete and my stress level reduced dramatically. Thank you Turbo Tax for having this option. I will definitely do this again going forward.
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is the way to file Everything was easy and clear. Experts were just a click away to answer any questions.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Business saved me lots of money I was very nervous about doing my Business Taxes myself but it was actually pretty reasonable.
Date published: 2022-03-04
Rated 1 out of 5 by from Secret charges for everything It started as a "free tax" but as I keep working on it it would keep adding charges and charges one after the other. At the end I ended up paying around $200 and there were still things I couldn't do and it keep asking me to upgrade for some extra payments. Never again.
Date published: 2022-03-04
Rated 4 out of 5 by from Great tax service I would have had a better intext review but this is an essay of questions
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5717