TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 2 out of 5 by from Misinformation There wasn't a free option and I was forced to select the $59 deluxe option to file. I selected that since I couldn't move forward without selecting one. When I was getting closer to finishing my taxes, I noticed that there was a charge for $59 for my federal and $59 for my state. Which was not clearly stated when I was forced to select that option. I don't get why some of my peers don't have to pay the $59 and can use Turbotax for free. Why do I have to be forced to use 'deluxe' when I've filed for free in the past.
Date published: 2023-03-22
Rated 4 out of 5 by from TurboTax is good, better if they stopped upselling It’s getting easier to use every year - a combo of me knowing the platform and improvements. It would be helpful if they didn’t try to upsell their products repeatedly during the process.
Date published: 2023-03-22
Rated 5 out of 5 by from Helped me 100% made it easy It was great the rep was on point knew her stuff hands down and got me thru
Date published: 2023-03-22
Rated 5 out of 5 by from Great experience My husband passed away last year and wasn't sure what to do, Cynthia was a great help and very friendly and easy to tak to
Date published: 2023-03-22
Rated 4 out of 5 by from better than using someone else. You should be more upfront about your fee charges.
Date published: 2023-03-22
Rated 5 out of 5 by from My Taxes This is easy to use! I am always anxious when it comes to doing my taxes.
Date published: 2023-03-22
Rated 3 out of 5 by from It works ok way too expensive. I thought it was one price they ended with some larger amount
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax is easy Easy to use took lest than 45 minutes. Would recommend to friends
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax Makes Life Easy!! Turbo Tax relieve the anxiety associated with doing taxes. I look forward to using Turbo Tax to complete my taxes year after year. They find credits and deductions that I didn't know about and helps me decide whether to take a standard deduction or itemizing. Life is so good with Turbo Tax
Date published: 2023-03-22
Rated 5 out of 5 by from Trobo Tax was easy and want to say thank you it was easy and if I came across any problems I could search for them and it would lead me to exact place I needed to go
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5716
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Misinformation There wasn't a free option and I was forced to select the $59 deluxe option to file. I selected that since I couldn't move forward without selecting one. When I was getting closer to finishing my taxes, I noticed that there was a charge for $59 for my federal and $59 for my state. Which was not clearly stated when I was forced to select that option. I don't get why some of my peers don't have to pay the $59 and can use Turbotax for free. Why do I have to be forced to use 'deluxe' when I've filed for free in the past.
Date published: 2023-03-22
Rated 4 out of 5 by from TurboTax is good, better if they stopped upselling It’s getting easier to use every year - a combo of me knowing the platform and improvements. It would be helpful if they didn’t try to upsell their products repeatedly during the process.
Date published: 2023-03-22
Rated 5 out of 5 by from Helped me 100% made it easy It was great the rep was on point knew her stuff hands down and got me thru
Date published: 2023-03-22
Rated 5 out of 5 by from Great experience My husband passed away last year and wasn't sure what to do, Cynthia was a great help and very friendly and easy to tak to
Date published: 2023-03-22
Rated 4 out of 5 by from better than using someone else. You should be more upfront about your fee charges.
Date published: 2023-03-22
Rated 5 out of 5 by from My Taxes This is easy to use! I am always anxious when it comes to doing my taxes.
Date published: 2023-03-22
Rated 3 out of 5 by from It works ok way too expensive. I thought it was one price they ended with some larger amount
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax is easy Easy to use took lest than 45 minutes. Would recommend to friends
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax Makes Life Easy!! Turbo Tax relieve the anxiety associated with doing taxes. I look forward to using Turbo Tax to complete my taxes year after year. They find credits and deductions that I didn't know about and helps me decide whether to take a standard deduction or itemizing. Life is so good with Turbo Tax
Date published: 2023-03-22
Rated 5 out of 5 by from Trobo Tax was easy and want to say thank you it was easy and if I came across any problems I could search for them and it would lead me to exact place I needed to go
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5716