TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Doing this for the last time! I'm done. I've used Turbo Tax for the last three years and it always fails to give me the tables I need to properly fill out the forms once it finds errors. (Errors because it left out forms it said it would come back to later. I get contacted by the IRS demanding those forms later and I have no idea what they're talking about. I'm going back to a CPA next year.
Date published: 2022-10-17
Rated 5 out of 5 by from excellent plataform easy to use, they help all the way till you finish. highly recommended
Date published: 2022-10-17
Rated 2 out of 5 by from Turbo Tax gets worse every year It is frustrating to use this software. You have to enter information multiple times. If you need to correct an entry on some forms (K1), it won't allow it. Then you have to delete the form and enter it again. Turbo Tax has become a "black box" that gets in the way instead of making things easier.
Date published: 2022-10-17
Rated 5 out of 5 by from Best Tax Software on the market I have been using Turbo Tax for years and never had any problems. Easy to use the straight forward
Date published: 2022-10-17
Rated 4 out of 5 by from Still a blessing after all these years; (but) One genuine bug on Medical worksheet. Insisted there was an estimated entry when there was none. Therefore couldn't file. Hours on phone with Turbo; finally told me to delete the whole sheet, get a new one, re-enter my numbers. It worked. This happened in a previous year. The same bug showed up this year, clearly nothing was done. But the same fix worked. My other problems were my own stupidity. Could have used a helping hand. (I try to use your dialogs but resort to forms if confused or unsure.) 1) Form 1116, Foreign Tax Paid, wasn't feeding correctly; getting 0 credit. I finally figured out that I was not choosing Box A so the program didn't know where to send put the info. After fussing far too long, I finally got some pink boxes that guided me to make the choice; everything clear. (And then discovered I had done it wrong for 2019, didn't get the credit that year.) 2) Capital gains. I had some with basis Box E, and didn't realize that the reason I was triggering the "send in documentation by mail" was that I was automatically choosing "this is a summary" as I had just done with Basis boxes A and B. Took ages to realize that if I chose to enter individually, that would put all the info on form 8949 in turbo; no paper to send. Otherwise :-) slow but smooth sailing.
Date published: 2022-10-17
Rated 5 out of 5 by from using Turbo Tax for years, never had a problem I like this software, when I needed a form just look to their system links and it will be there. Thanks
Date published: 2022-10-17
Rated 4 out of 5 by from TurboTax 2021 review I could not file my tax returns myself without TurboTax. There are a few areas where I have trouble figuring out what values TurboTax is looking for in my K-1s, and TurboTax doesn't provide any additional explanation. I usually end up searching the internet for a better explanation.
Date published: 2022-10-17
Rated 4 out of 5 by from Experts are a great help Used Turbo Tax to file my taxes again this year and paying for the upgraded version help reduce my tax liability again. The experts help you find write offs you may not realize you have.
Date published: 2022-10-17
Rated 5 out of 5 by from Great Experience Helped relief the stress of doing taxes, Sana who helped me, was an expert, and did a superb job.
Date published: 2022-10-17
Rated 5 out of 5 by from Great product, but doesn't like Schedule K-1 nits Our Schedule K-1, Part III, has a "Z*" in block 20, and 'STMT" in the Other Information block. TurboTax would not accept the amount that the K-1 showed as "Proportionate Int. of Aggregate receipts", kept wanting a "dollar amount". & would not transmit the finished tax forms. I deleted everything to do with the Part III Block 20 & it transmitted.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 5711
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Doing this for the last time! I'm done. I've used Turbo Tax for the last three years and it always fails to give me the tables I need to properly fill out the forms once it finds errors. (Errors because it left out forms it said it would come back to later. I get contacted by the IRS demanding those forms later and I have no idea what they're talking about. I'm going back to a CPA next year.
Date published: 2022-10-17
Rated 5 out of 5 by from excellent plataform easy to use, they help all the way till you finish. highly recommended
Date published: 2022-10-17
Rated 2 out of 5 by from Turbo Tax gets worse every year It is frustrating to use this software. You have to enter information multiple times. If you need to correct an entry on some forms (K1), it won't allow it. Then you have to delete the form and enter it again. Turbo Tax has become a "black box" that gets in the way instead of making things easier.
Date published: 2022-10-17
Rated 5 out of 5 by from Best Tax Software on the market I have been using Turbo Tax for years and never had any problems. Easy to use the straight forward
Date published: 2022-10-17
Rated 4 out of 5 by from Still a blessing after all these years; (but) One genuine bug on Medical worksheet. Insisted there was an estimated entry when there was none. Therefore couldn't file. Hours on phone with Turbo; finally told me to delete the whole sheet, get a new one, re-enter my numbers. It worked. This happened in a previous year. The same bug showed up this year, clearly nothing was done. But the same fix worked. My other problems were my own stupidity. Could have used a helping hand. (I try to use your dialogs but resort to forms if confused or unsure.) 1) Form 1116, Foreign Tax Paid, wasn't feeding correctly; getting 0 credit. I finally figured out that I was not choosing Box A so the program didn't know where to send put the info. After fussing far too long, I finally got some pink boxes that guided me to make the choice; everything clear. (And then discovered I had done it wrong for 2019, didn't get the credit that year.) 2) Capital gains. I had some with basis Box E, and didn't realize that the reason I was triggering the "send in documentation by mail" was that I was automatically choosing "this is a summary" as I had just done with Basis boxes A and B. Took ages to realize that if I chose to enter individually, that would put all the info on form 8949 in turbo; no paper to send. Otherwise :-) slow but smooth sailing.
Date published: 2022-10-17
Rated 5 out of 5 by from using Turbo Tax for years, never had a problem I like this software, when I needed a form just look to their system links and it will be there. Thanks
Date published: 2022-10-17
Rated 4 out of 5 by from TurboTax 2021 review I could not file my tax returns myself without TurboTax. There are a few areas where I have trouble figuring out what values TurboTax is looking for in my K-1s, and TurboTax doesn't provide any additional explanation. I usually end up searching the internet for a better explanation.
Date published: 2022-10-17
Rated 4 out of 5 by from Experts are a great help Used Turbo Tax to file my taxes again this year and paying for the upgraded version help reduce my tax liability again. The experts help you find write offs you may not realize you have.
Date published: 2022-10-17
Rated 5 out of 5 by from Great Experience Helped relief the stress of doing taxes, Sana who helped me, was an expert, and did a superb job.
Date published: 2022-10-17
Rated 5 out of 5 by from Great product, but doesn't like Schedule K-1 nits Our Schedule K-1, Part III, has a "Z*" in block 20, and 'STMT" in the Other Information block. TurboTax would not accept the amount that the K-1 showed as "Proportionate Int. of Aggregate receipts", kept wanting a "dollar amount". & would not transmit the finished tax forms. I deleted everything to do with the Part III Block 20 & it transmitted.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 5711