TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from What a horrible experience After upselling me on premier features and charging my credit card, Tubrotax showed me where that product had failed. And the fix was broken. I was completely unable to fix my tax return and I missed the tax deadline. I waited on hold for 2 hours to reach a customer service agent and then waited in mostly in silence on the phone with him for an additional 45 minutes. He told me he would send a link for me to request a refund. I did not receive that link. It really sucks that since TurboTax has begun to hawk their specialist services, the online product has gotten more difficult and in my case impossible to use.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Awesome Great Tax Filing service and happy that it's free.
Date published: 2021-05-18
Rated 5 out of 5 by from awesome and easy Everything was extremely simple to maneuver. I was never confused on what to do next. Very simple and easy.
Date published: 2021-05-18
Rated 2 out of 5 by from too expensive Very uspet to see they charged me twice. Once to file an extension as I was waiting on a form, then again after I got the form to submit it. This is the last year we will use it.
Date published: 2021-05-18
Rated 2 out of 5 by from TurboTax is horrible Not user friendly, not transparent about fees and costs upfront. Wouldn't allow me to file at all without paying for a higher tier because I had claimed retirement funds - wouldn't allow me to not claim those funds in order to stay at a lower price point tier. Rejected my state filing and I'm pretty confident that will be rejected again because there was no difference in information. Always confusing. Always a thousand hoops to jump through. This is my last year of paying this much to be this frustrated.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is so Simple! I love TurboTax for how easy it is to get my taxes done. They make it very simple to follow their step-by-step guidance!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is great! Awesome software that has the latest up to date Tax filing information.
Date published: 2021-05-18
Rated 3 out of 5 by from It wouldn’t take my 2019 AGI The experience was good, made it easy but you wouldn’t accept my AGi from 2019 though I was staring at my last years return
Date published: 2021-05-18
Rated 1 out of 5 by from horrible experience This was horrible! It was rejected 4 times and without any explanation/help by turbotax
Date published: 2021-05-18
Rated 5 out of 5 by from Easy to use and helpful hints are a click away! Turbotax is so easy to use. It is cheap so I save a lot of money rather than paying $200 to $300 I can file for free.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 571
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from What a horrible experience After upselling me on premier features and charging my credit card, Tubrotax showed me where that product had failed. And the fix was broken. I was completely unable to fix my tax return and I missed the tax deadline. I waited on hold for 2 hours to reach a customer service agent and then waited in mostly in silence on the phone with him for an additional 45 minutes. He told me he would send a link for me to request a refund. I did not receive that link. It really sucks that since TurboTax has begun to hawk their specialist services, the online product has gotten more difficult and in my case impossible to use.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Awesome Great Tax Filing service and happy that it's free.
Date published: 2021-05-18
Rated 5 out of 5 by from awesome and easy Everything was extremely simple to maneuver. I was never confused on what to do next. Very simple and easy.
Date published: 2021-05-18
Rated 2 out of 5 by from too expensive Very uspet to see they charged me twice. Once to file an extension as I was waiting on a form, then again after I got the form to submit it. This is the last year we will use it.
Date published: 2021-05-18
Rated 2 out of 5 by from TurboTax is horrible Not user friendly, not transparent about fees and costs upfront. Wouldn't allow me to file at all without paying for a higher tier because I had claimed retirement funds - wouldn't allow me to not claim those funds in order to stay at a lower price point tier. Rejected my state filing and I'm pretty confident that will be rejected again because there was no difference in information. Always confusing. Always a thousand hoops to jump through. This is my last year of paying this much to be this frustrated.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is so Simple! I love TurboTax for how easy it is to get my taxes done. They make it very simple to follow their step-by-step guidance!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is great! Awesome software that has the latest up to date Tax filing information.
Date published: 2021-05-18
Rated 3 out of 5 by from It wouldn’t take my 2019 AGI The experience was good, made it easy but you wouldn’t accept my AGi from 2019 though I was staring at my last years return
Date published: 2021-05-18
Rated 1 out of 5 by from horrible experience This was horrible! It was rejected 4 times and without any explanation/help by turbotax
Date published: 2021-05-18
Rated 5 out of 5 by from Easy to use and helpful hints are a click away! Turbotax is so easy to use. It is cheap so I save a lot of money rather than paying $200 to $300 I can file for free.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 571