TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Super easy to use First time filling out my taxes by myself. So easy using turbotax!
Date published: 2022-04-22
Rated 4 out of 5 by from Good but keep improving Needed improvements 1) Initial start of product finds last years return. And requests contact info page to be filled (optional) before proceeding. *** This data should be pulled from prior year's return *** 2) Have option to allow *install* of new updates so user does not need to wait for new update installs when they open the product for use. 3) When adding 'supporting details', the details box has set number of lines opened. When exceeding the initial lines, I press 'tab' key and new line is opened. I fill in the line info and 'tab' key for entering the $ amount. After doing this for a while, maybe 5 or 10 more lines, when you tab to $ amount column and type 219, the 2 is correctly entered but displays 2.00 not 219.00. This keeps happening on the next lines as well. Type 985 and it displays 9.00 not 985.00. I need to click the box once or twice and I can add the proper number.
Date published: 2022-04-22
Rated 5 out of 5 by from Great Program I've used this program in the past and found it to be less than user friendly. With some skepticism, I began my journey through my tax return and was amazed with it's ease of use.
Date published: 2022-04-22
Rated 1 out of 5 by from Disappointing Package This product was poor, at best. There was no opportunity to upload the broker package of all the Interest and Dividend statements. Having to locate and total all of this information manually defeated one of the reasons for having the package in the first place. The package also insisted that some of the broker information was not correct, even though it was copied verbatim from the broker statement, and would not electronically file the federal or state returns. I ended up having to file both manually. Again, what is the point of having the program? Very Disappointing Package! Will not buy any future packages from this vendor.
Date published: 2022-04-22
Rated 5 out of 5 by from Great It's a great system. Friendly and very self explanatory.
Date published: 2022-04-22
Rated 5 out of 5 by from turbotax is the best have been using turbotax for over 6 years never regret it/
Date published: 2022-04-22
Rated 5 out of 5 by from Great Experience! product was easy to use, support was of good quality, preparer was excellent, timely, and prompt on all replies
Date published: 2022-04-22
Rated 5 out of 5 by from My Tax Expert was very helpful The Tax Expert that i engaged with was very helpful
Date published: 2022-04-22
Rated 5 out of 5 by from AWESOME FIRST TIME EXPERIENCE I had to engage with Six agents throughout my first-time filing experience. Each time they were encouraging and very knowledgeable in every area I had concerns. They gave step by step instructions on where to go. It definitely calmed down my insecurities. Thank you!
Date published: 2022-04-22
Rated 5 out of 5 by from Awesome Easy to use. Fast and great service. Will definitely.
Date published: 2022-04-22
All TurboTax® Offerings Reviews - Page 5697
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Super easy to use First time filling out my taxes by myself. So easy using turbotax!
Date published: 2022-04-22
Rated 4 out of 5 by from Good but keep improving Needed improvements 1) Initial start of product finds last years return. And requests contact info page to be filled (optional) before proceeding. *** This data should be pulled from prior year's return *** 2) Have option to allow *install* of new updates so user does not need to wait for new update installs when they open the product for use. 3) When adding 'supporting details', the details box has set number of lines opened. When exceeding the initial lines, I press 'tab' key and new line is opened. I fill in the line info and 'tab' key for entering the $ amount. After doing this for a while, maybe 5 or 10 more lines, when you tab to $ amount column and type 219, the 2 is correctly entered but displays 2.00 not 219.00. This keeps happening on the next lines as well. Type 985 and it displays 9.00 not 985.00. I need to click the box once or twice and I can add the proper number.
Date published: 2022-04-22
Rated 5 out of 5 by from Great Program I've used this program in the past and found it to be less than user friendly. With some skepticism, I began my journey through my tax return and was amazed with it's ease of use.
Date published: 2022-04-22
Rated 1 out of 5 by from Disappointing Package This product was poor, at best. There was no opportunity to upload the broker package of all the Interest and Dividend statements. Having to locate and total all of this information manually defeated one of the reasons for having the package in the first place. The package also insisted that some of the broker information was not correct, even though it was copied verbatim from the broker statement, and would not electronically file the federal or state returns. I ended up having to file both manually. Again, what is the point of having the program? Very Disappointing Package! Will not buy any future packages from this vendor.
Date published: 2022-04-22
Rated 5 out of 5 by from Great It's a great system. Friendly and very self explanatory.
Date published: 2022-04-22
Rated 5 out of 5 by from turbotax is the best have been using turbotax for over 6 years never regret it/
Date published: 2022-04-22
Rated 5 out of 5 by from Great Experience! product was easy to use, support was of good quality, preparer was excellent, timely, and prompt on all replies
Date published: 2022-04-22
Rated 5 out of 5 by from My Tax Expert was very helpful The Tax Expert that i engaged with was very helpful
Date published: 2022-04-22
Rated 5 out of 5 by from AWESOME FIRST TIME EXPERIENCE I had to engage with Six agents throughout my first-time filing experience. Each time they were encouraging and very knowledgeable in every area I had concerns. They gave step by step instructions on where to go. It definitely calmed down my insecurities. Thank you!
Date published: 2022-04-22
Rated 5 out of 5 by from Awesome Easy to use. Fast and great service. Will definitely.
Date published: 2022-04-22
All TurboTax® Offerings Reviews - Page 5697