TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Problem with filing tax return The tax return for 2021 was returned because it said the AJI was incorrect. This was an invalid statement. The return from the 2020 Federal Tax Return printed from turbo tax on line 11 was 38,841. That was the exact amount indicated on the rejected AJI. How can that be??????
Date published: 2022-03-04
Rated 1 out of 5 by from Needs Improvement It required 4 hours of searching on my own plus another hour with a support person to find out how to enter alimony paid. It did not appear when I was entering income/expense information. The support information from the software instructed me to go online to enter the alimony, even though I had purchased a copy for use on my computer. The instructions did not match the information shown on the screen from the online version, and the online version was wanting me to make additional payments to use it! This is a complete failure by Turbotax, and I was not even offered compensation for all my trouble!
Date published: 2022-03-04
Rated 5 out of 5 by from Excellent Customer Service The tax expert was friendly and professional. I appreciated the communication to ensure that my taxes was prepared properly.
Date published: 2022-03-04
Rated 5 out of 5 by from I love turbo tax I've used turbo tax since I entered the adult world and turbo has never failed me when it comes to doing my taxes. Definitely would and have recommended turbo tax to friends and family.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbotax is so easy! got it done in record time, recommend it highly to anyone
Date published: 2022-03-04
Rated 5 out of 5 by from Paul was amazing Will recommend to my friends and family. Really helped me out this year as my tax filings became a little overwhelming I didn’t know where to begin! Thank you!
Date published: 2022-03-04
Rated 5 out of 5 by from Best Tax filing ever TurboTax features are simple and easy to use...but if you should need help an advisor can clear up any of your questions within minutes.
Date published: 2022-03-04
Rated 4 out of 5 by from great job Fast easy way to understand and file taxes at your own pace.
Date published: 2022-03-04
Rated 5 out of 5 by from Best Year after Year Tax Software! I have been using TurboTax to prepare my personal tax returns since 1985. For the past ten (10) years I have also been using TurboTax Deluxe for my personal and business tax returns. In my experience TurboTax is the best tax software year after year because it is well integrated, easy to use and has a multitude of powerful features. Well done!
Date published: 2022-03-04
Rated 5 out of 5 by from Easy to use Tutorials were very nice and was easy to go back and forth between income and deductions.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5693
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Problem with filing tax return The tax return for 2021 was returned because it said the AJI was incorrect. This was an invalid statement. The return from the 2020 Federal Tax Return printed from turbo tax on line 11 was 38,841. That was the exact amount indicated on the rejected AJI. How can that be??????
Date published: 2022-03-04
Rated 1 out of 5 by from Needs Improvement It required 4 hours of searching on my own plus another hour with a support person to find out how to enter alimony paid. It did not appear when I was entering income/expense information. The support information from the software instructed me to go online to enter the alimony, even though I had purchased a copy for use on my computer. The instructions did not match the information shown on the screen from the online version, and the online version was wanting me to make additional payments to use it! This is a complete failure by Turbotax, and I was not even offered compensation for all my trouble!
Date published: 2022-03-04
Rated 5 out of 5 by from Excellent Customer Service The tax expert was friendly and professional. I appreciated the communication to ensure that my taxes was prepared properly.
Date published: 2022-03-04
Rated 5 out of 5 by from I love turbo tax I've used turbo tax since I entered the adult world and turbo has never failed me when it comes to doing my taxes. Definitely would and have recommended turbo tax to friends and family.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbotax is so easy! got it done in record time, recommend it highly to anyone
Date published: 2022-03-04
Rated 5 out of 5 by from Paul was amazing Will recommend to my friends and family. Really helped me out this year as my tax filings became a little overwhelming I didn’t know where to begin! Thank you!
Date published: 2022-03-04
Rated 5 out of 5 by from Best Tax filing ever TurboTax features are simple and easy to use...but if you should need help an advisor can clear up any of your questions within minutes.
Date published: 2022-03-04
Rated 4 out of 5 by from great job Fast easy way to understand and file taxes at your own pace.
Date published: 2022-03-04
Rated 5 out of 5 by from Best Year after Year Tax Software! I have been using TurboTax to prepare my personal tax returns since 1985. For the past ten (10) years I have also been using TurboTax Deluxe for my personal and business tax returns. In my experience TurboTax is the best tax software year after year because it is well integrated, easy to use and has a multitude of powerful features. Well done!
Date published: 2022-03-04
Rated 5 out of 5 by from Easy to use Tutorials were very nice and was easy to go back and forth between income and deductions.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5693