TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Hidden Fees Cost me nearly 160$ to file "with convenience", will not be using again
Date published: 2023-03-26
Rated 3 out of 5 by from They don’t call!! Not too difficult to navigate but impossible to get help in a timely manner even tho I paid for “expert help
Date published: 2023-03-26
Rated 1 out of 5 by from ANNOYING WITH FEES MAKES YOU PAY TO USE THE BASIC SERVICE AND THEN CHARGES A FEE TO PAY YOUR BILL ONLINE
Date published: 2023-03-26
Rated 5 out of 5 by from Good service Good and helpful, fast enough got my money back in time 0
Date published: 2023-03-26
Rated 4 out of 5 by from nice nice but I wish it was still free to vets, and there are some things that are not completely clear
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is my go to tax prep William was great. Prepared my taxes quickly and efficiently. Saved me money over last year! Yay!
Date published: 2023-03-26
Rated 5 out of 5 by from After Filing with TurboTax? I Can Exhale I feel so secure, filing my taxes through TurboTax. They go through my financials with a fine-toothed comb -- and some lightness/humor along the way -- so I never have to worry that I've forgotten anything. Thank you, to all the software professionals, the writers, the people in charge of design, and, of course, the tax experts that make this on-line filing easy.
Date published: 2023-03-26
Rated 2 out of 5 by from COVID-19 2020 Distribution Taxpayer Time Waster Spent a few hours trying to "fix the Federal Return", going round and round with the Disaster Distribution worksheet provided. I came to the conclusion that it couldn't be fixed probably because TurboTax and the "Service" weren't able to communicate. Rather than TurboTax just coming out and addressing the flaw, they are apparently comfortable wasting customers' time. So much for professionalism and transparency.
Date published: 2023-03-26
Rated 4 out of 5 by from GREAT GREAT HELP, I REALLY LIKE USING TURBO TAX . THANK YOU
Date published: 2023-03-26
Rated 1 out of 5 by from Poor customer service I've filed several tax returns this week. I tried to file my last return and could not get the system to let me pay for the NM return. The system wanted a new password. When I tried to reset the password the system said, "Hmmm...we have a problem. I called customer service and was on the line for 10 minutes. The lady was polite but could not figure out how to get into my account. She suggested that I download the software to another device. Crazy!! I'm on a MacBookAir. Some of her questions sounded to me that she was not well trained not understood the basics of TurboTax. After five attempts I was able to complete the process....with NO help from the customer service rep
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5693
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Hidden Fees Cost me nearly 160$ to file "with convenience", will not be using again
Date published: 2023-03-26
Rated 3 out of 5 by from They don’t call!! Not too difficult to navigate but impossible to get help in a timely manner even tho I paid for “expert help
Date published: 2023-03-26
Rated 1 out of 5 by from ANNOYING WITH FEES MAKES YOU PAY TO USE THE BASIC SERVICE AND THEN CHARGES A FEE TO PAY YOUR BILL ONLINE
Date published: 2023-03-26
Rated 5 out of 5 by from Good service Good and helpful, fast enough got my money back in time 0
Date published: 2023-03-26
Rated 4 out of 5 by from nice nice but I wish it was still free to vets, and there are some things that are not completely clear
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is my go to tax prep William was great. Prepared my taxes quickly and efficiently. Saved me money over last year! Yay!
Date published: 2023-03-26
Rated 5 out of 5 by from After Filing with TurboTax? I Can Exhale I feel so secure, filing my taxes through TurboTax. They go through my financials with a fine-toothed comb -- and some lightness/humor along the way -- so I never have to worry that I've forgotten anything. Thank you, to all the software professionals, the writers, the people in charge of design, and, of course, the tax experts that make this on-line filing easy.
Date published: 2023-03-26
Rated 2 out of 5 by from COVID-19 2020 Distribution Taxpayer Time Waster Spent a few hours trying to "fix the Federal Return", going round and round with the Disaster Distribution worksheet provided. I came to the conclusion that it couldn't be fixed probably because TurboTax and the "Service" weren't able to communicate. Rather than TurboTax just coming out and addressing the flaw, they are apparently comfortable wasting customers' time. So much for professionalism and transparency.
Date published: 2023-03-26
Rated 4 out of 5 by from GREAT GREAT HELP, I REALLY LIKE USING TURBO TAX . THANK YOU
Date published: 2023-03-26
Rated 1 out of 5 by from Poor customer service I've filed several tax returns this week. I tried to file my last return and could not get the system to let me pay for the NM return. The system wanted a new password. When I tried to reset the password the system said, "Hmmm...we have a problem. I called customer service and was on the line for 10 minutes. The lady was polite but could not figure out how to get into my account. She suggested that I download the software to another device. Crazy!! I'm on a MacBookAir. Some of her questions sounded to me that she was not well trained not understood the basics of TurboTax. After five attempts I was able to complete the process....with NO help from the customer service rep
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5693