TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Disappointed It was a simple tax return but they won't let me delete the service which i added by mistake.Charged me 200 for a simple tax return.
Date published: 2023-03-22
Rated 5 out of 5 by from Love turbotax Easy to use and fast! Like that I can search a specific question and find the answer
Date published: 2023-03-22
Rated 1 out of 5 by from TurboTax needs to go back to easier better UX, UI The software is not the simple, easy to navigate software it was 3-4-5+ years ago. Too much clicking; one category was repetitive in both income and deduction...so don't show it to me as an option if the entry was done, There should be a done and revisit/edit option once a section had entries in it. Then, there was the software glitch that cost me HOURS and finally a call. The tech, Alexis, saw the proper enteries on the Tax backend worksheets then "fixed" it on the actual 1040 forms. My State showed all entries correctly. On the plus side, the notes, explanations and help worked well.
Date published: 2023-03-22
Rated 5 out of 5 by from Easy to use Easy to use been using it for the last 7 years. Military friendly.
Date published: 2023-03-22
Rated 5 out of 5 by from TurboTax makes Taxes Less Painful!! Easy, Painless, Guided. Thankful for their service.
Date published: 2023-03-22
Rated 5 out of 5 by from Great Customer Service Bridget was a great help in assisting me with the questions had about pertaining to my tax return. She displayed great knowledge in her craft and I am very grateful for her assistance.
Date published: 2023-03-22
Rated 5 out of 5 by from Good Very simple and good! Easy to use and it was very simple.
Date published: 2023-03-22
Rated 3 out of 5 by from Not what I expected It seems like TURBOTAX keeps finding ways to sneak in extra charges that don't add any benifits. Was a better buy in the past. Next year I'll probably do my own.
Date published: 2023-03-22
Rated 5 out of 5 by from Good Tax Filing Software Keep old records and import them to new tax preparation. Easy to us UI and pretty good so far.
Date published: 2023-03-22
Rated 5 out of 5 by from I love Turbo Tax! Thank you for allowing me to have such a smooth experience. I will use Turbo Tax for
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5673
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Disappointed It was a simple tax return but they won't let me delete the service which i added by mistake.Charged me 200 for a simple tax return.
Date published: 2023-03-22
Rated 5 out of 5 by from Love turbotax Easy to use and fast! Like that I can search a specific question and find the answer
Date published: 2023-03-22
Rated 1 out of 5 by from TurboTax needs to go back to easier better UX, UI The software is not the simple, easy to navigate software it was 3-4-5+ years ago. Too much clicking; one category was repetitive in both income and deduction...so don't show it to me as an option if the entry was done, There should be a done and revisit/edit option once a section had entries in it. Then, there was the software glitch that cost me HOURS and finally a call. The tech, Alexis, saw the proper enteries on the Tax backend worksheets then "fixed" it on the actual 1040 forms. My State showed all entries correctly. On the plus side, the notes, explanations and help worked well.
Date published: 2023-03-22
Rated 5 out of 5 by from Easy to use Easy to use been using it for the last 7 years. Military friendly.
Date published: 2023-03-22
Rated 5 out of 5 by from TurboTax makes Taxes Less Painful!! Easy, Painless, Guided. Thankful for their service.
Date published: 2023-03-22
Rated 5 out of 5 by from Great Customer Service Bridget was a great help in assisting me with the questions had about pertaining to my tax return. She displayed great knowledge in her craft and I am very grateful for her assistance.
Date published: 2023-03-22
Rated 5 out of 5 by from Good Very simple and good! Easy to use and it was very simple.
Date published: 2023-03-22
Rated 3 out of 5 by from Not what I expected It seems like TURBOTAX keeps finding ways to sneak in extra charges that don't add any benifits. Was a better buy in the past. Next year I'll probably do my own.
Date published: 2023-03-22
Rated 5 out of 5 by from Good Tax Filing Software Keep old records and import them to new tax preparation. Easy to us UI and pretty good so far.
Date published: 2023-03-22
Rated 5 out of 5 by from I love Turbo Tax! Thank you for allowing me to have such a smooth experience. I will use Turbo Tax for
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5673