TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Happy with Turbo Tax Product Took me thru multiple steps required for our business, investments, pensions and more. Confident we reviewed all potential tax deductions, credits and taxes.
Date published: 2022-04-11
Rated 5 out of 5 by from turbotax is awesome The instructions were clear and helpful. It just seems to get easier each year I use it.
Date published: 2022-04-11
Rated 2 out of 5 by from Really, I have to collect information the IRS has? Aside from having to file a tax return to an IRS that already knows what information I will be sending it, now i get rejected because the IRS doesn't like something I sent it. I have plain old taxes. Turbo Tax has my money and doesn't just point me to the discrepancy. Making them as much a PIA as the IRS
Date published: 2022-04-11
Rated 4 out of 5 by from STATUS CHECKER STILL BUGGY I'm comfortable using this product for simple tax returns such as ours. It's error checker is still a bit buggy, but I could hack my way through the program bugs this year.
Date published: 2022-04-11
Rated 2 out of 5 by from Some Serious Problems Horrible experience with Help. Could not answer questions and still no help after that. Did this three times. One representative was extremely rude and told me (about $4100 tax due) that "You don't always get what you want in a refund". There was no continuity between the 3 reps I spoke with.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome Deborah is great! Happy to work with her every year.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome! Easy to use! Got all the assistance i needed! Makes doing taxes not so bad!
Date published: 2022-04-11
Rated 4 out of 5 by from Year After Year Facts and figures from previous year smoothly integrated into this year's forms, which alone saves a bunch of time. Importing info from brokerage and getting forms filled automatically is another great advantage.
Date published: 2022-04-11
Rated 5 out of 5 by from good and sneaky I used the interview mode and when I had to go to "info" to familiarize myself on some topics I wish the small window with very small fonts could have been enlarged. Switching to "forms" from the top menu, I did not see a quick single click button to return to the "interview" mode where I was. I was a tad disappointed to see an unexpected additional $25.00 fee to eFile for the State Tax.
Date published: 2022-04-11
Rated 4 out of 5 by from Completed my taxes in 28 hours Tracked Taxes for Year over Year comparison very useful.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 5672
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Happy with Turbo Tax Product Took me thru multiple steps required for our business, investments, pensions and more. Confident we reviewed all potential tax deductions, credits and taxes.
Date published: 2022-04-11
Rated 5 out of 5 by from turbotax is awesome The instructions were clear and helpful. It just seems to get easier each year I use it.
Date published: 2022-04-11
Rated 2 out of 5 by from Really, I have to collect information the IRS has? Aside from having to file a tax return to an IRS that already knows what information I will be sending it, now i get rejected because the IRS doesn't like something I sent it. I have plain old taxes. Turbo Tax has my money and doesn't just point me to the discrepancy. Making them as much a PIA as the IRS
Date published: 2022-04-11
Rated 4 out of 5 by from STATUS CHECKER STILL BUGGY I'm comfortable using this product for simple tax returns such as ours. It's error checker is still a bit buggy, but I could hack my way through the program bugs this year.
Date published: 2022-04-11
Rated 2 out of 5 by from Some Serious Problems Horrible experience with Help. Could not answer questions and still no help after that. Did this three times. One representative was extremely rude and told me (about $4100 tax due) that "You don't always get what you want in a refund". There was no continuity between the 3 reps I spoke with.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome Deborah is great! Happy to work with her every year.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome! Easy to use! Got all the assistance i needed! Makes doing taxes not so bad!
Date published: 2022-04-11
Rated 4 out of 5 by from Year After Year Facts and figures from previous year smoothly integrated into this year's forms, which alone saves a bunch of time. Importing info from brokerage and getting forms filled automatically is another great advantage.
Date published: 2022-04-11
Rated 5 out of 5 by from good and sneaky I used the interview mode and when I had to go to "info" to familiarize myself on some topics I wish the small window with very small fonts could have been enlarged. Switching to "forms" from the top menu, I did not see a quick single click button to return to the "interview" mode where I was. I was a tad disappointed to see an unexpected additional $25.00 fee to eFile for the State Tax.
Date published: 2022-04-11
Rated 4 out of 5 by from Completed my taxes in 28 hours Tracked Taxes for Year over Year comparison very useful.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 5672