TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from Its great and easy to use Very easy to follow. Just wish it was still a free option. . .
Date published: 2023-03-22
Rated 5 out of 5 by from Great Experience Very smooth process with supportive staff. Software is getting progressively more streamlined.
Date published: 2023-03-22
Rated 5 out of 5 by from TurboTax is always reliable. Easy and reliable software guides me through every step of the tax filing drama.
Date published: 2023-03-22
Rated 5 out of 5 by from 2022 turbo tax GOOD!! Everything went smoothly and well. Like your product/services.
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo tax is amazing Wonderful experience will definitely use TurboTax next year on my return
Date published: 2023-03-22
Rated 5 out of 5 by from Spot On ! The ugly truth is the pandemic has turned everyones return upside down.I am so grateful TurboTax was up for the challenge. The challenge was to do them by "hand" and input the same info into the app. The two came out within "pennies" of each other.Like 2 cents.
Date published: 2023-03-22
Rated 2 out of 5 by from Minnesota Form M2 not supported!!! I use Turbotax individually so I thought, great, I'll use it for a trust return. I was extremely disappointed when I tried to do the Minnesota trust return and your product doesn't support it. I had to purchase a different product and I was not happy. You need to put a warning or something so state support can be checked BEFORE someone pays for your product. I won't use it again if Minnesota isn't supported.
Date published: 2023-03-22
Rated 4 out of 5 by from Turbo tax works well for the average taxpayer. Been using Turbo Tax for nearly 20 years. Covers all the topics. When more in-depth forms were needed the upgrade was easy.
Date published: 2023-03-22
Rated 5 out of 5 by from Considering... Considering that my taxes are filed between two states, plus federal taxes and it was my first year not having a tax service do it after moving states this went SOO much smoother and easier than what I was expecting. First off, having options to input all the different forms makes it A LOT quicker than doing it manually. I was able to scan a QR code with my phone and then scan the doc to have it entered in is such a HUGE help. Secondly, with the option they give you to have an expert look them over OR even help you literally EVERY step of the way for $0 (as long as you file before a certain day) is reassuring and saved me $400 in comparison to the service, which means more money I don't have to worry about. I highly recommend this option that TurboTax gives you, so take advantage of it if and when you see it. We were able to have a knowledgeable, patient, and kind customer service rep or expert call us within 5 minutes of inquiring, but if you would prefer or maybe need to, you could also chat with someone through their system. 10/10 HIGHLY recommend.
Date published: 2023-03-22
Rated 3 out of 5 by from Gets more expensive every year The product overall is pretty good, but as soon as you do one thing complex such as add a stock portfolio they want to go from $40 to $120 (3x the price). Then at the end, they want to charge you a $40 fee to take their original $120 fee out of your return. There is no way the processing fees are that extensive. Another huge issue was that because I once used the premium product it sent me down that path again as soon as I started this year without even letting me select to start at the basic plan. I got to the end before realizing they were charging me $160 for services I didn't even use or want. The only way to downgrade was to start my taxes over again completely. Honestly, with how tight finances have been this year I need that extra $40 difference so I started over. Same goes with paying up front to save another $40. All in all the product almost cost me $80 more than it should have and its already pretty expensive to begin with. I dunno who reads these reviews, but this will likely get buried anyway since it's on their site. I dunno how much H&R Block would charge you but after all these fees I'd say you should consider it.
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5672
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Its great and easy to use Very easy to follow. Just wish it was still a free option. . .
Date published: 2023-03-22
Rated 5 out of 5 by from Great Experience Very smooth process with supportive staff. Software is getting progressively more streamlined.
Date published: 2023-03-22
Rated 5 out of 5 by from TurboTax is always reliable. Easy and reliable software guides me through every step of the tax filing drama.
Date published: 2023-03-22
Rated 5 out of 5 by from 2022 turbo tax GOOD!! Everything went smoothly and well. Like your product/services.
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo tax is amazing Wonderful experience will definitely use TurboTax next year on my return
Date published: 2023-03-22
Rated 5 out of 5 by from Spot On ! The ugly truth is the pandemic has turned everyones return upside down.I am so grateful TurboTax was up for the challenge. The challenge was to do them by "hand" and input the same info into the app. The two came out within "pennies" of each other.Like 2 cents.
Date published: 2023-03-22
Rated 2 out of 5 by from Minnesota Form M2 not supported!!! I use Turbotax individually so I thought, great, I'll use it for a trust return. I was extremely disappointed when I tried to do the Minnesota trust return and your product doesn't support it. I had to purchase a different product and I was not happy. You need to put a warning or something so state support can be checked BEFORE someone pays for your product. I won't use it again if Minnesota isn't supported.
Date published: 2023-03-22
Rated 4 out of 5 by from Turbo tax works well for the average taxpayer. Been using Turbo Tax for nearly 20 years. Covers all the topics. When more in-depth forms were needed the upgrade was easy.
Date published: 2023-03-22
Rated 5 out of 5 by from Considering... Considering that my taxes are filed between two states, plus federal taxes and it was my first year not having a tax service do it after moving states this went SOO much smoother and easier than what I was expecting. First off, having options to input all the different forms makes it A LOT quicker than doing it manually. I was able to scan a QR code with my phone and then scan the doc to have it entered in is such a HUGE help. Secondly, with the option they give you to have an expert look them over OR even help you literally EVERY step of the way for $0 (as long as you file before a certain day) is reassuring and saved me $400 in comparison to the service, which means more money I don't have to worry about. I highly recommend this option that TurboTax gives you, so take advantage of it if and when you see it. We were able to have a knowledgeable, patient, and kind customer service rep or expert call us within 5 minutes of inquiring, but if you would prefer or maybe need to, you could also chat with someone through their system. 10/10 HIGHLY recommend.
Date published: 2023-03-22
Rated 3 out of 5 by from Gets more expensive every year The product overall is pretty good, but as soon as you do one thing complex such as add a stock portfolio they want to go from $40 to $120 (3x the price). Then at the end, they want to charge you a $40 fee to take their original $120 fee out of your return. There is no way the processing fees are that extensive. Another huge issue was that because I once used the premium product it sent me down that path again as soon as I started this year without even letting me select to start at the basic plan. I got to the end before realizing they were charging me $160 for services I didn't even use or want. The only way to downgrade was to start my taxes over again completely. Honestly, with how tight finances have been this year I need that extra $40 difference so I started over. Same goes with paying up front to save another $40. All in all the product almost cost me $80 more than it should have and its already pretty expensive to begin with. I dunno who reads these reviews, but this will likely get buried anyway since it's on their site. I dunno how much H&R Block would charge you but after all these fees I'd say you should consider it.
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5672