TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Easy as always This is my 7th year and even with all the craziness of 2020 it was as smooth as ever. I highly recommend using TurboTax
Date published: 2021-03-01
Rated 4 out of 5 by from TurboTax easy to use but live support inadequate I engaged with several “tax experts” and I have to say I was less than impressed by them. In most of the cases, their knowledge appeared inadequate This was true whether I used the live chat to spoke to them directly and shared my screen. It’s bad enough waiting so long but when you wait and you experience their lack of “supposed” expertise its worse (Could this be due to contacting them on the weekend and off hours and interacting with less knowledgeable “tax experts” than those available during the week
Date published: 2021-03-01
Rated 5 out of 5 by from Made it so easy! I was so nervous this year about doing taxes this year. We typically have several things we need to enter but I started my business last year and had several other taxable events that we hadn't ever had. TurboTax made it so easy to enter everything in a comprehensible way that I feel confident that I did them right. It also helped to be able to have the live support for any questions.
Date published: 2021-03-01
Rated 3 out of 5 by from Very expensive and complicated. I've used Turbo Tax for about 20 years and this year I found it screwy. It was complicated and $100 more than let year. Time to look at other options!
Date published: 2021-03-01
Rated 5 out of 5 by from Easy Peasy I'm very new to filing my own taxes so when I first started, I was nervous and confused. But TurboTax made this process super easy and fast. I like how they don't use terms that I wouldn't know, so I could understand everything. Thanks!
Date published: 2021-03-01
Rated 5 out of 5 by from Great tax filing package. Because I've used Turbo Tax for quite a few years, I'm able to move through it quickly. I find the software is always looking for ways to save me money, even if they don't apply.
Date published: 2021-03-01
Rated 3 out of 5 by from more people should do their own taxes easy to do and no fears. I have done taxes with other companies and it so easy to do my own and save money.
Date published: 2021-03-01
Rated 4 out of 5 by from Easy Filing for Military Personnel It's nice to have a program walk you through filing as an active military personnel.
Date published: 2021-03-01
Rated 5 out of 5 by from Great Customer Service I did have to wait an hour for a call back but when the agent called back she was personable, knowledgeable and
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax makes it easy! Easy & quick with no headache! I am so grateful for how easy and user friendly TurboTax is!
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 5658
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy as always This is my 7th year and even with all the craziness of 2020 it was as smooth as ever. I highly recommend using TurboTax
Date published: 2021-03-01
Rated 4 out of 5 by from TurboTax easy to use but live support inadequate I engaged with several “tax experts” and I have to say I was less than impressed by them. In most of the cases, their knowledge appeared inadequate This was true whether I used the live chat to spoke to them directly and shared my screen. It’s bad enough waiting so long but when you wait and you experience their lack of “supposed” expertise its worse (Could this be due to contacting them on the weekend and off hours and interacting with less knowledgeable “tax experts” than those available during the week
Date published: 2021-03-01
Rated 5 out of 5 by from Made it so easy! I was so nervous this year about doing taxes this year. We typically have several things we need to enter but I started my business last year and had several other taxable events that we hadn't ever had. TurboTax made it so easy to enter everything in a comprehensible way that I feel confident that I did them right. It also helped to be able to have the live support for any questions.
Date published: 2021-03-01
Rated 3 out of 5 by from Very expensive and complicated. I've used Turbo Tax for about 20 years and this year I found it screwy. It was complicated and $100 more than let year. Time to look at other options!
Date published: 2021-03-01
Rated 5 out of 5 by from Easy Peasy I'm very new to filing my own taxes so when I first started, I was nervous and confused. But TurboTax made this process super easy and fast. I like how they don't use terms that I wouldn't know, so I could understand everything. Thanks!
Date published: 2021-03-01
Rated 5 out of 5 by from Great tax filing package. Because I've used Turbo Tax for quite a few years, I'm able to move through it quickly. I find the software is always looking for ways to save me money, even if they don't apply.
Date published: 2021-03-01
Rated 3 out of 5 by from more people should do their own taxes easy to do and no fears. I have done taxes with other companies and it so easy to do my own and save money.
Date published: 2021-03-01
Rated 4 out of 5 by from Easy Filing for Military Personnel It's nice to have a program walk you through filing as an active military personnel.
Date published: 2021-03-01
Rated 5 out of 5 by from Great Customer Service I did have to wait an hour for a call back but when the agent called back she was personable, knowledgeable and
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax makes it easy! Easy & quick with no headache! I am so grateful for how easy and user friendly TurboTax is!
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 5658