TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from AT TIMES GETS TO BE UNCLEAR AND NOT USER FRIENDLY NO I DID NOT HAVE ANY CONTACT. YOUR AUTOMATED SYSTEM IS HIGHLY IRITATING.
Date published: 2023-03-22
Rated 4 out of 5 by from Turbo Tax is easy, but..... I have used Turbo Tax for years because it is so easy to use....but this year I was tricked into buying a more expensive product that I really needed. Please dont do this to people or I will use another product next year.
Date published: 2023-03-22
Rated 5 out of 5 by from Been using TurboTax for a long time. Never have I had a problem. Even now, I'm filing from over seas. Though this is the first year that I've had to pay anything back, but that's not TurboTax's fault.
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo tax simplifies filing your taxes! The experience is thorough, yet easy to get through. It’s worth it.
Date published: 2023-03-22
Rated 5 out of 5 by from TurboTax makes it so much easier! Taxes are so hard. I've been using TurboTax for many years, and I always stress about doing my taxes...which is silly, because it is very straightforward with TurboTax. I always sign up for live help...and I always use it. Definitely recommend.
Date published: 2023-03-22
Rated 4 out of 5 by from I am grateful to TurboTax! My first contact with live service with TurboTax specialist was very frustrating because it was not going anywhere. I kept waiting, and was not getting much communication from the specialist. I suppose it would have probably gone better had I request to speak with them on the phone. My second contact with a different specialist was much better, I forgot their name, they were able to answer my question. My 3rd contact with another different specialist was much much better with the 1st and the 2nd, I was speaking on the phone with them as the guide me through fixing errors that I had questions regarding, I was very pleased with the service that they provided me with, I wish I remembered to write their name down for this survey. I say this every year; the price for the service is very high and can be better, but overall I am grateful for my last two services with frustration free. If I manager to go with a different company next year, it would be due to the pricing.
Date published: 2023-03-22
Rated 3 out of 5 by from Does the job… usually Other than asking if you want to upgrade every other step, it does the job. It didn’t offer connection to Navy Federal Credit Union which half of all service members use. Sometimes I think it purposely tries to confuse me when it asks two different questions on one prompt and only one way to answer so you hope you’re answering the right question (the additional info shouldn’t be in question format). I somehow manage to get through it but it could be way better if they focused less on the animations and more on the vocabulary or linear interaction.
Date published: 2023-03-22
Rated 5 out of 5 by from TURBO TAX IS AWESOME EASY TO USE AND CHAT IS HELPFUL. HAPPY TO BE ABLE TO USE TURBO TAX. THANK YOU.
Date published: 2023-03-22
Rated 4 out of 5 by from Ease of use Not as user friendly as I remember from last year.
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax Deluxe Helps me catch everything I need for my taxes each years
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5654
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from AT TIMES GETS TO BE UNCLEAR AND NOT USER FRIENDLY NO I DID NOT HAVE ANY CONTACT. YOUR AUTOMATED SYSTEM IS HIGHLY IRITATING.
Date published: 2023-03-22
Rated 4 out of 5 by from Turbo Tax is easy, but..... I have used Turbo Tax for years because it is so easy to use....but this year I was tricked into buying a more expensive product that I really needed. Please dont do this to people or I will use another product next year.
Date published: 2023-03-22
Rated 5 out of 5 by from Been using TurboTax for a long time. Never have I had a problem. Even now, I'm filing from over seas. Though this is the first year that I've had to pay anything back, but that's not TurboTax's fault.
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo tax simplifies filing your taxes! The experience is thorough, yet easy to get through. It’s worth it.
Date published: 2023-03-22
Rated 5 out of 5 by from TurboTax makes it so much easier! Taxes are so hard. I've been using TurboTax for many years, and I always stress about doing my taxes...which is silly, because it is very straightforward with TurboTax. I always sign up for live help...and I always use it. Definitely recommend.
Date published: 2023-03-22
Rated 4 out of 5 by from I am grateful to TurboTax! My first contact with live service with TurboTax specialist was very frustrating because it was not going anywhere. I kept waiting, and was not getting much communication from the specialist. I suppose it would have probably gone better had I request to speak with them on the phone. My second contact with a different specialist was much better, I forgot their name, they were able to answer my question. My 3rd contact with another different specialist was much much better with the 1st and the 2nd, I was speaking on the phone with them as the guide me through fixing errors that I had questions regarding, I was very pleased with the service that they provided me with, I wish I remembered to write their name down for this survey. I say this every year; the price for the service is very high and can be better, but overall I am grateful for my last two services with frustration free. If I manager to go with a different company next year, it would be due to the pricing.
Date published: 2023-03-22
Rated 3 out of 5 by from Does the job… usually Other than asking if you want to upgrade every other step, it does the job. It didn’t offer connection to Navy Federal Credit Union which half of all service members use. Sometimes I think it purposely tries to confuse me when it asks two different questions on one prompt and only one way to answer so you hope you’re answering the right question (the additional info shouldn’t be in question format). I somehow manage to get through it but it could be way better if they focused less on the animations and more on the vocabulary or linear interaction.
Date published: 2023-03-22
Rated 5 out of 5 by from TURBO TAX IS AWESOME EASY TO USE AND CHAT IS HELPFUL. HAPPY TO BE ABLE TO USE TURBO TAX. THANK YOU.
Date published: 2023-03-22
Rated 4 out of 5 by from Ease of use Not as user friendly as I remember from last year.
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax Deluxe Helps me catch everything I need for my taxes each years
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5654