TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Makwalker6 from
LOVE it
TurboTax always makes it fast and easy to get my taxes done, AND they always make sure my information is safe!
Date published: 2023-03-23
Rated 2 out of 5 by
ColorMeConcerned from
More confusing than necessary
A lot of confusing options that put you into loops of logic. A lot of general questions posed to the user to narrow things down to what you need, but then limited explanation for what or why. Importing functions failed to work most times and often required a lot of extra steps on the part of the user, sign ups for additional accounts, or asked for information that was not present. In business related content it was unnecessarily hard to combine various types of business incomes under one business (it likes to make every income its own business) you frequently found yourself working on deductions back in the income sections. Going through everything step by step resulted in lots of errors. Errors that the program asks you to correct, largely without context or explanation. I've used Turbotax for years, this year was not the best and might be the worst I have experienced, but it did get the job done in the end.
Date published: 2023-03-23
Rated 5 out of 5 by
jbookem754 from
Turbo tax is the best.
Turbo tax is the best. I use them every year. Everyone should use Turbotax.
Date published: 2023-03-23
Rated 3 out of 5 by
MIch_Tom from
Download experience was bad
I've used TurboTax since 2015, tried to download but no link on account to download. Opened a new account. No link to download. Spent an hour with the help person, who did not know how to fix this either. She just searched the knowledge base.
Date published: 2023-03-23
Rated 3 out of 5 by
Sparkyette from
meh
There were questions with imported document information from Robinhood. Turbotax would not let me toggle back and forth between the Robinhood document and the questions in Turbotax. I had to guess!!!
Date published: 2023-03-23
Rated 5 out of 5 by
T Sue from
Great product
Chip was very helpful when I was having problems when completing my state return. Excellent service!
Date published: 2023-03-23
Rated 4 out of 5 by
k3nt from
turbo tax worked well
It went well but i thought i filed my taxes 3 weeks ago. I wish i would've got a reminder via email to remind me that i was only 99% done but not completely finished. now i have to wait longer which i'm not pleased about.
Date published: 2023-03-23
Rated 3 out of 5 by
neckkutter420 from
Turbo tax is great
turbo tax is awesome. I like the fact that i can set and take my time to do my taxes and read over everything first. The only thing this year that i didn't like was the 39.00 charge to use my refund to pay them. I mean your getting your money from the government just like me.
Date published: 2023-03-23
Rated 5 out of 5 by
old doorknob from
Turbo Tax is awesome
So Easy! I have no computer training or schooling and yet this was a breeze
Date published: 2023-03-23
Rated 5 out of 5 by
Candy Bostic from
I love using Turbo Tax
I have been using Turbo Tax for years and I love how easy it is to use. The step by step instructions work perfectly.
All TurboTax® Offerings Reviews - Page 5652
Date published: 2023-03-23
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Makwalker6 from
LOVE it
TurboTax always makes it fast and easy to get my taxes done, AND they always make sure my information is safe!
Date published: 2023-03-23
Rated 2 out of 5 by
ColorMeConcerned from
More confusing than necessary
A lot of confusing options that put you into loops of logic. A lot of general questions posed to the user to narrow things down to what you need, but then limited explanation for what or why. Importing functions failed to work most times and often required a lot of extra steps on the part of the user, sign ups for additional accounts, or asked for information that was not present. In business related content it was unnecessarily hard to combine various types of business incomes under one business (it likes to make every income its own business) you frequently found yourself working on deductions back in the income sections. Going through everything step by step resulted in lots of errors. Errors that the program asks you to correct, largely without context or explanation. I've used Turbotax for years, this year was not the best and might be the worst I have experienced, but it did get the job done in the end.
Date published: 2023-03-23
Rated 5 out of 5 by
jbookem754 from
Turbo tax is the best.
Turbo tax is the best. I use them every year. Everyone should use Turbotax.
Date published: 2023-03-23
Rated 3 out of 5 by
MIch_Tom from
Download experience was bad
I've used TurboTax since 2015, tried to download but no link on account to download. Opened a new account. No link to download. Spent an hour with the help person, who did not know how to fix this either. She just searched the knowledge base.
Date published: 2023-03-23
Rated 3 out of 5 by
Sparkyette from
meh
There were questions with imported document information from Robinhood. Turbotax would not let me toggle back and forth between the Robinhood document and the questions in Turbotax. I had to guess!!!
Date published: 2023-03-23
Rated 5 out of 5 by
T Sue from
Great product
Chip was very helpful when I was having problems when completing my state return. Excellent service!
Date published: 2023-03-23
Rated 4 out of 5 by
k3nt from
turbo tax worked well
It went well but i thought i filed my taxes 3 weeks ago. I wish i would've got a reminder via email to remind me that i was only 99% done but not completely finished. now i have to wait longer which i'm not pleased about.
Date published: 2023-03-23
Rated 3 out of 5 by
neckkutter420 from
Turbo tax is great
turbo tax is awesome. I like the fact that i can set and take my time to do my taxes and read over everything first. The only thing this year that i didn't like was the 39.00 charge to use my refund to pay them. I mean your getting your money from the government just like me.
Date published: 2023-03-23
Rated 5 out of 5 by
old doorknob from
Turbo Tax is awesome
So Easy! I have no computer training or schooling and yet this was a breeze
Date published: 2023-03-23
Rated 5 out of 5 by
Candy Bostic from
I love using Turbo Tax
I have been using Turbo Tax for years and I love how easy it is to use. The step by step instructions work perfectly.
All TurboTax® Offerings Reviews - Page 5652
Date published: 2023-03-23