TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax is quick and easy! It was very easy to maneuver through the app. Very helpful
Date published: 2023-03-27
Rated 5 out of 5 by from Great Super easy and user friendly. Great pricing.Will continue to use in the future.
Date published: 2023-03-27
Rated 3 out of 5 by from TurboTax has a bug When you try to print the page where you give consent to Intuit to share info with the federal government, the refund amounts get overlaid on the text of the agreement preview and are blotchy in bold black. Looks bad and unprofessional. Also, the preview shows the "Filing Jointly" checkbox as checked and I'm single and not filing jointly. Doesn't matter what you do it checks it every time, with no way to have it appear as unchecked. It's minor but takes away from the confidence in your software. Makes you start to look amateurish and signals that your QA staff has not tested enough before you made your product available to the public. Also, when going to pay you give the choice of Credit Card but people also use Debit cards. Your text should be clear that Credit or Debit cards are acceptable instead of forcing the customer to test whether a Debit Card is accepted by the software or not.
Date published: 2023-03-27
Rated 4 out of 5 by from Easy to use, but problems when foreign address I like the preloaded returns (from previous years return) and the drag and drop feature for tax form info (W-3. INT, DIV). But if you are working/living in a foreign country there can be glitches in the review/correct process (unable to correct sometimes). I was not able to E-file my state return because there was something I could not, or didn't know how to correct. Very frustrating. Allso trying to pay with a credit card. Even with a U.S. bank credit card, there is no ability to enter a foreign mailing address in the payment form. So Intuit keeps rejecting the payment. The payment form should include foreign address menu and postal code options. TurboTax needs to fix these things.
Date published: 2023-03-27
Rated 4 out of 5 by from Good way to file It was fast and easy to file. Very hassle free and easy to fill out
Date published: 2023-03-27
Rated 5 out of 5 by from Best and Easy Filling taxes have never been easier. Easy to follow and understand.
Date published: 2023-03-27
Rated 1 out of 5 by from you failed me again Turbo tax used to be a great product. Now, I have lost faith. Last year, i was surprised that special tax forms for Multnomah County and Metro were not included with Oregon State forms. This year, I am beyond disappointed. You cannot rely on this program
Date published: 2023-03-27
Rated 5 out of 5 by from Finally done! Took me two days but I got it done. Thanks Turbo Tax
Date published: 2023-03-27
Rated 2 out of 5 by from Last remnants of "turbo" sandwiched between spam How many times do I have to say no to all of these extra upsells and spam options that are displayed inline and in increasingly disingenuous ways? I'm paying 3x more for this product than I was 7 years ago and it is objectively worse. I love some competition in this space.
Date published: 2023-03-27
Rated 5 out of 5 by from turbo tax was awesome Professional job and easy to deal with. The staff also makes it easy to upload
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5636
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is quick and easy! It was very easy to maneuver through the app. Very helpful
Date published: 2023-03-27
Rated 5 out of 5 by from Great Super easy and user friendly. Great pricing.Will continue to use in the future.
Date published: 2023-03-27
Rated 3 out of 5 by from TurboTax has a bug When you try to print the page where you give consent to Intuit to share info with the federal government, the refund amounts get overlaid on the text of the agreement preview and are blotchy in bold black. Looks bad and unprofessional. Also, the preview shows the "Filing Jointly" checkbox as checked and I'm single and not filing jointly. Doesn't matter what you do it checks it every time, with no way to have it appear as unchecked. It's minor but takes away from the confidence in your software. Makes you start to look amateurish and signals that your QA staff has not tested enough before you made your product available to the public. Also, when going to pay you give the choice of Credit Card but people also use Debit cards. Your text should be clear that Credit or Debit cards are acceptable instead of forcing the customer to test whether a Debit Card is accepted by the software or not.
Date published: 2023-03-27
Rated 4 out of 5 by from Easy to use, but problems when foreign address I like the preloaded returns (from previous years return) and the drag and drop feature for tax form info (W-3. INT, DIV). But if you are working/living in a foreign country there can be glitches in the review/correct process (unable to correct sometimes). I was not able to E-file my state return because there was something I could not, or didn't know how to correct. Very frustrating. Allso trying to pay with a credit card. Even with a U.S. bank credit card, there is no ability to enter a foreign mailing address in the payment form. So Intuit keeps rejecting the payment. The payment form should include foreign address menu and postal code options. TurboTax needs to fix these things.
Date published: 2023-03-27
Rated 4 out of 5 by from Good way to file It was fast and easy to file. Very hassle free and easy to fill out
Date published: 2023-03-27
Rated 5 out of 5 by from Best and Easy Filling taxes have never been easier. Easy to follow and understand.
Date published: 2023-03-27
Rated 1 out of 5 by from you failed me again Turbo tax used to be a great product. Now, I have lost faith. Last year, i was surprised that special tax forms for Multnomah County and Metro were not included with Oregon State forms. This year, I am beyond disappointed. You cannot rely on this program
Date published: 2023-03-27
Rated 5 out of 5 by from Finally done! Took me two days but I got it done. Thanks Turbo Tax
Date published: 2023-03-27
Rated 2 out of 5 by from Last remnants of "turbo" sandwiched between spam How many times do I have to say no to all of these extra upsells and spam options that are displayed inline and in increasingly disingenuous ways? I'm paying 3x more for this product than I was 7 years ago and it is objectively worse. I love some competition in this space.
Date published: 2023-03-27
Rated 5 out of 5 by from turbo tax was awesome Professional job and easy to deal with. The staff also makes it easy to upload
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5636