TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is a great way to do your taxes! We have used TurboTax for years now It has been easy to use with lots of careful options for getting the maximum refund We are filing Personal and Business taxes for both federal and state and it has been reliably straightforward and successful
Date published: 2021-05-18
Rated 4 out of 5 by from TurboTax USED to be awesome. I am a 20+ year user, believer, and advocate. I have never had a problem until this year. There are some language changes that seem less clear and straightforward than past programs. The big issue though is the IRS rejecting returns because "this year's AGI or the self select PIN you entered for yourself last year doesn't match the numbers in the IRS' database," even when the numbers were accurate. Then there is the difficulty of locating/connecting with any "help" at TurboTax. Want to speak with a person---good luck. E-mail, good luck. TurboTax Online instructions for E-file reject IND-031-04; forgetaboutit. I never found the "Fix my return button." I finally gave up and mailed the return. Other than those two issues the program worked very well and is easy to use, even for an "old guy" with dated computer skills. I would have still given it 5 stars, except for the apparent total absence of technical assistance. I will buy it again next year; but I sincerely hope some attention will be paid to instructional language and TurboTax MUST fix the support/help issue.
Date published: 2021-05-18
Rated 5 out of 5 by from Fast and easy Turbo Tax is Fast and Easy. Walks you through all the steps.
Date published: 2021-05-18
Rated 5 out of 5 by from The expert and other helpers were awesome!! Every thing that they did was great. Even though I had more than one issue ( self caused ) they covered everything fully
Date published: 2021-05-18
Rated 4 out of 5 by from Usually TT is awesome, but they charged me twice I filed an extension yesterday, so paid the TT fee, and had to pay again today to file my taxes. Otherwise it is easy. We always have to pay a lot despite withholding a lot.
Date published: 2021-05-18
Rated 1 out of 5 by from I missed filing deadline fixing TurboTax RSU issue You guys need to really fix the RSU entry stuff. It was so confusing that I lost 5 hours and missed the filing deadline figuring it out just to find out it would double tax you even with following proper directions. I had to redo the RSU part maybe 4 times to get it right after following a little mentioned link to indicate bypassing employee stock question untuitively, Intuit!:)
Date published: 2021-05-18
Rated 5 out of 5 by from Definitely saved me some tedious work I liked the topic relating to medical deductions. In the past I have gone through all the painstaking labor of gathering up all the receipts and calculating them all only to be told that I didn't have enough to itemize. Now this section kicks off letting you know that you must have $xxxx to itemize, and that if you don't have it, don't waste your time. Loved knowing the number upfront. I knew without even starting to calculate that I wasn't even close to reaching it, and so knew I didn't need to bother with this sections.
Date published: 2021-05-18
Rated 1 out of 5 by from Edited numerous times and it didn't save My taxes keep getting rejected for the same reason. Have gone through all the steps and fixed it. Shows as fixed and reverts back to original
Date published: 2021-05-18
Rated 5 out of 5 by from Very Simple Very easy to follow and great customer service and patient
Date published: 2021-05-18
Rated 5 out of 5 by from easy step by step process. save me time and money. moneys I have to pay the IRS now.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 562
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is a great way to do your taxes! We have used TurboTax for years now It has been easy to use with lots of careful options for getting the maximum refund We are filing Personal and Business taxes for both federal and state and it has been reliably straightforward and successful
Date published: 2021-05-18
Rated 4 out of 5 by from TurboTax USED to be awesome. I am a 20+ year user, believer, and advocate. I have never had a problem until this year. There are some language changes that seem less clear and straightforward than past programs. The big issue though is the IRS rejecting returns because "this year's AGI or the self select PIN you entered for yourself last year doesn't match the numbers in the IRS' database," even when the numbers were accurate. Then there is the difficulty of locating/connecting with any "help" at TurboTax. Want to speak with a person---good luck. E-mail, good luck. TurboTax Online instructions for E-file reject IND-031-04; forgetaboutit. I never found the "Fix my return button." I finally gave up and mailed the return. Other than those two issues the program worked very well and is easy to use, even for an "old guy" with dated computer skills. I would have still given it 5 stars, except for the apparent total absence of technical assistance. I will buy it again next year; but I sincerely hope some attention will be paid to instructional language and TurboTax MUST fix the support/help issue.
Date published: 2021-05-18
Rated 5 out of 5 by from Fast and easy Turbo Tax is Fast and Easy. Walks you through all the steps.
Date published: 2021-05-18
Rated 5 out of 5 by from The expert and other helpers were awesome!! Every thing that they did was great. Even though I had more than one issue ( self caused ) they covered everything fully
Date published: 2021-05-18
Rated 4 out of 5 by from Usually TT is awesome, but they charged me twice I filed an extension yesterday, so paid the TT fee, and had to pay again today to file my taxes. Otherwise it is easy. We always have to pay a lot despite withholding a lot.
Date published: 2021-05-18
Rated 1 out of 5 by from I missed filing deadline fixing TurboTax RSU issue You guys need to really fix the RSU entry stuff. It was so confusing that I lost 5 hours and missed the filing deadline figuring it out just to find out it would double tax you even with following proper directions. I had to redo the RSU part maybe 4 times to get it right after following a little mentioned link to indicate bypassing employee stock question untuitively, Intuit!:)
Date published: 2021-05-18
Rated 5 out of 5 by from Definitely saved me some tedious work I liked the topic relating to medical deductions. In the past I have gone through all the painstaking labor of gathering up all the receipts and calculating them all only to be told that I didn't have enough to itemize. Now this section kicks off letting you know that you must have $xxxx to itemize, and that if you don't have it, don't waste your time. Loved knowing the number upfront. I knew without even starting to calculate that I wasn't even close to reaching it, and so knew I didn't need to bother with this sections.
Date published: 2021-05-18
Rated 1 out of 5 by from Edited numerous times and it didn't save My taxes keep getting rejected for the same reason. Have gone through all the steps and fixed it. Shows as fixed and reverts back to original
Date published: 2021-05-18
Rated 5 out of 5 by from Very Simple Very easy to follow and great customer service and patient
Date published: 2021-05-18
Rated 5 out of 5 by from easy step by step process. save me time and money. moneys I have to pay the IRS now.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 562