TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from TurboTax is great! Turbotax is easy to use and I love that it guides you through step-by-step and you don't have to be a tax professional to use it. The only reason I didn't give it 5 starts is that there were a couple of areas that weren't explained well. The 'advance child tax credit' field and letter 6419. I was doing my friends taxes who has never had children but Turbotax kept telling me I had made a mistake by leaving that amount blank. If I enter 0 dependents, it should know that I didn't recieve an advance child tax credit or letter. Turbox didn't ask me anything about it but it came up as a mistake. I had to use the help to find out that I needed to enter 0 in that box before I could continue. Confusing.
Date published: 2022-03-02
Rated 2 out of 5 by from Easy to Use, but expensive I sit and enter the majority of the information, yet you still charge me over $200? I understand that turbotax makes this easier for many people, but that's outrageous. I will be using a free service from here on out. You probably just have a program that does this automatically. I never sought out help from your live experts, and yet I'm still paying to do this.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is amazing!! My tax expert stayed patient with me and helped me get my full refund!!
Date published: 2022-03-02
Rated 2 out of 5 by from unable to help with E-File error IND-032-04 IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database. Turbotax thinks there are no errors in the return. Filing a printed return is Turbotax's solution. Totally bogus. IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database. How does one access the e-File database? No one from Turbotax could help.
Date published: 2022-03-02
Rated 5 out of 5 by from SO EASY Walk you through each step, with regular reminders and explanations. Each slide has options to explain if you need a further understanding of what they're asking for and why.
Date published: 2022-03-02
Rated 2 out of 5 by from Child Credit Form Was a disaster trying to file this year. Kept saying that I had to put in how much we received in child credit. We are in our 70's and haven't had a child home for 40 years. So impossible to finally file. Even though, ask question can you be a dependent, do you have dependents? Said NO
Date published: 2022-03-02
Rated 5 out of 5 by from It was reassuring that my tax filings were correct The live Turbo Tax person was very through in gathering all of the correct information in order to produce an accurate tax filing for me and my wife.
Date published: 2022-03-02
Rated 5 out of 5 by from Convenient Help I appreciate the assistance with filing my taxes and will likely use next year.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Very good Svc loved the customer Svc when I needed help they were there.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax did a good job I love the way they help me an go me my minimum refund
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5608
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is great! Turbotax is easy to use and I love that it guides you through step-by-step and you don't have to be a tax professional to use it. The only reason I didn't give it 5 starts is that there were a couple of areas that weren't explained well. The 'advance child tax credit' field and letter 6419. I was doing my friends taxes who has never had children but Turbotax kept telling me I had made a mistake by leaving that amount blank. If I enter 0 dependents, it should know that I didn't recieve an advance child tax credit or letter. Turbox didn't ask me anything about it but it came up as a mistake. I had to use the help to find out that I needed to enter 0 in that box before I could continue. Confusing.
Date published: 2022-03-02
Rated 2 out of 5 by from Easy to Use, but expensive I sit and enter the majority of the information, yet you still charge me over $200? I understand that turbotax makes this easier for many people, but that's outrageous. I will be using a free service from here on out. You probably just have a program that does this automatically. I never sought out help from your live experts, and yet I'm still paying to do this.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is amazing!! My tax expert stayed patient with me and helped me get my full refund!!
Date published: 2022-03-02
Rated 2 out of 5 by from unable to help with E-File error IND-032-04 IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database. Turbotax thinks there are no errors in the return. Filing a printed return is Turbotax's solution. Totally bogus. IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database. How does one access the e-File database? No one from Turbotax could help.
Date published: 2022-03-02
Rated 5 out of 5 by from SO EASY Walk you through each step, with regular reminders and explanations. Each slide has options to explain if you need a further understanding of what they're asking for and why.
Date published: 2022-03-02
Rated 2 out of 5 by from Child Credit Form Was a disaster trying to file this year. Kept saying that I had to put in how much we received in child credit. We are in our 70's and haven't had a child home for 40 years. So impossible to finally file. Even though, ask question can you be a dependent, do you have dependents? Said NO
Date published: 2022-03-02
Rated 5 out of 5 by from It was reassuring that my tax filings were correct The live Turbo Tax person was very through in gathering all of the correct information in order to produce an accurate tax filing for me and my wife.
Date published: 2022-03-02
Rated 5 out of 5 by from Convenient Help I appreciate the assistance with filing my taxes and will likely use next year.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Very good Svc loved the customer Svc when I needed help they were there.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax did a good job I love the way they help me an go me my minimum refund
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5608