TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Program Issue I live in Kentucky and there was an issue with your program and a "non-existent dependent child tax credit." I notified TT and was told I would be contacted as soon as a "fix" was available. That notification never happened. I found out the issue was resolved by updating the program and attempting to E-file my taxes. I have no idea how long that "fix" was available......that should not have happened!
Date published: 2022-03-02
Rated 5 out of 5 by from Smooth and simple I appreciate the simplicity of the software. I was nervous at first but it really walks you through steps.
Date published: 2022-03-02
Rated 2 out of 5 by from Turbo tax was EXCEPTIONALLY Confusing this year. It would get stuck on some info questions and just keep asking over and over again, till you closed out and opened back up. I'm not sure what I payed $25 for at end of review, but it wouldn't let me continue otherwise. By far my worst Turbotax experience ever.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is great!!! I struggle with doing taxes and the process confuses me a lot but TurboTax makes it accessible, easy, and mostly stress-free to file taxes with! Thank you TurboTax for making taxes manageable :)
Date published: 2022-03-02
Rated 5 out of 5 by from Love it None of the big name companies were able to help me and understand how to prep taxes and I learned a lot from this process using TurboTax and the representative was so nice and understanding and she is getting 20 stars
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is the best The system is easy to use and its quick to process your return.
Date published: 2022-03-02
Rated 4 out of 5 by from New To Turbotax Taxes were kinda intimidating to me after taking a personal finance class and not quite getting it. But Turbotax made it a little less so :) It asked all the questions that were important or left an option with clear info. Sometimes a bit too many options, but I appreciate the thoroughness. Some explanations were a bit long-winded or used words I didn't quite understand without looking it up. Otherwise I liked my first time using turbotax on my own. Thank you!
Date published: 2022-03-02
Rated 5 out of 5 by from Easy Peasy I needed to use the chat feature and they were fast and helpful- It was so easy to do & fast!
Date published: 2022-03-02
Rated 4 out of 5 by from TurboTax Live Full Service First Time User Service experienced met expectations for price. The app is a little clunky on the phone in terms of notifications that your rep had sent you a message. I'd receive text and email alerts (both at significantly different times) and both well after my rep had messaged me. Rep answered most all of my questions and was generally quicker to respond than I was. I would have like to have seen the rep be a little more proactive and recommend a voice/video call up front so we could cover most of the bases/expectations from the onset of the process.
Date published: 2022-03-01
Rated 5 out of 5 by from turbo tax is awesome turbo tax its easy-to-use step by step you can also get help online and answers to your questions.
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5606
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Program Issue I live in Kentucky and there was an issue with your program and a "non-existent dependent child tax credit." I notified TT and was told I would be contacted as soon as a "fix" was available. That notification never happened. I found out the issue was resolved by updating the program and attempting to E-file my taxes. I have no idea how long that "fix" was available......that should not have happened!
Date published: 2022-03-02
Rated 5 out of 5 by from Smooth and simple I appreciate the simplicity of the software. I was nervous at first but it really walks you through steps.
Date published: 2022-03-02
Rated 2 out of 5 by from Turbo tax was EXCEPTIONALLY Confusing this year. It would get stuck on some info questions and just keep asking over and over again, till you closed out and opened back up. I'm not sure what I payed $25 for at end of review, but it wouldn't let me continue otherwise. By far my worst Turbotax experience ever.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is great!!! I struggle with doing taxes and the process confuses me a lot but TurboTax makes it accessible, easy, and mostly stress-free to file taxes with! Thank you TurboTax for making taxes manageable :)
Date published: 2022-03-02
Rated 5 out of 5 by from Love it None of the big name companies were able to help me and understand how to prep taxes and I learned a lot from this process using TurboTax and the representative was so nice and understanding and she is getting 20 stars
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is the best The system is easy to use and its quick to process your return.
Date published: 2022-03-02
Rated 4 out of 5 by from New To Turbotax Taxes were kinda intimidating to me after taking a personal finance class and not quite getting it. But Turbotax made it a little less so :) It asked all the questions that were important or left an option with clear info. Sometimes a bit too many options, but I appreciate the thoroughness. Some explanations were a bit long-winded or used words I didn't quite understand without looking it up. Otherwise I liked my first time using turbotax on my own. Thank you!
Date published: 2022-03-02
Rated 5 out of 5 by from Easy Peasy I needed to use the chat feature and they were fast and helpful- It was so easy to do & fast!
Date published: 2022-03-02
Rated 4 out of 5 by from TurboTax Live Full Service First Time User Service experienced met expectations for price. The app is a little clunky on the phone in terms of notifications that your rep had sent you a message. I'd receive text and email alerts (both at significantly different times) and both well after my rep had messaged me. Rep answered most all of my questions and was generally quicker to respond than I was. I would have like to have seen the rep be a little more proactive and recommend a voice/video call up front so we could cover most of the bases/expectations from the onset of the process.
Date published: 2022-03-01
Rated 5 out of 5 by from turbo tax is awesome turbo tax its easy-to-use step by step you can also get help online and answers to your questions.
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5606