TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from I've used Turbo Tax the last 13 yrs. I need help completing the e-filing and payment. She was super helpful and I was able to complete filing and payment.
Date published: 2022-09-15
Rated 2 out of 5 by from Really gone downhill I've used TT for years, but this year was horrible. It kept asked me to fill in, information that was on the previous year's TR (which was prepared on TT and uploaded) like address info (really?) and carryovers!
Date published: 2022-09-15
Rated 5 out of 5 by from Love Turbo Tax Easy to use. Helpful information is easy to access.
Date published: 2022-09-15
Rated 4 out of 5 by from Turbo Tax is not user friendly I am a first time user of TurboTax and have used Quickbooks Premier for decades. While Turbo Tax provide a guided interview with specific questions, comments and training it occassionally falls short of expectations. Since I downloaded my data from Quickbooks, there were several occasions where I would be stuck in a round robin of answering the same question (i.e., Owners compenstion where there are 2 owners 1 owners wages, CEO was included in COGS and the others was in Salaries and Wages, CFO) and Turbo Tax would not update the amount of Salaries and Wages when deducting the owner's comp from it. Nor did it make any attempt to direct the user to the forms where you could individually list the owner's comp and correct this error. Otherwise this product seemed to calculate and fill tax forms appropriately.
Date published: 2022-09-15
Rated 4 out of 5 by from Turbo tax so so for Foreign income from Canada For common types of income Turbo Tax excels. For less common types of foreign sourced income, I find myself spending most of my time researching the tax act and guessing where an entry should be placed. As an example, Turbo Tax says foreign sourced pension income (from Canada) should be entered as social security income. My accountant says it should be entered on form 1116, foreign tax credits....I am always dubious of the return that I file.
Date published: 2022-09-15
Rated 4 out of 5 by from Turbo Tax helped with our 1065s Difficult to interpret the navigate the tabs and user interface as there is no "back button" if you accidentally enter the wrong answer for an item.
Date published: 2022-09-15
Rated 3 out of 5 by from Federal Taxes went great but StateTaxes WRONG I was not able to file State Taxes, it kept giving me an error.
Date published: 2022-09-15
Rated 5 out of 5 by from TurboTax Business is a Great Product I have been using TurboTax Business for many years. I find it easy to use and I love the support available with the representatives and in the forums. I also have been pleased with its ability to import directly from QuickBooks. However, now that QuickBooks is only available by subscription and is (IMHO) fairly expensive, I'm not sure if this will be a deciding feature in the future since I may be looking for another accounting software solution.
Date published: 2022-09-15
Rated 1 out of 5 by from I'll never use again This service is an absolute waste of money, it's incredibly impersonal and very difficult for the price there is no reason it should be as difficult as it is.
Date published: 2022-09-15
Rated 5 out of 5 by from Got the job done Flipped to forms view to complete balance sheet and schedule M-1 and M-2
Date published: 2022-09-15
All TurboTax® Offerings Reviews - Page 57
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I've used Turbo Tax the last 13 yrs. I need help completing the e-filing and payment. She was super helpful and I was able to complete filing and payment.
Date published: 2022-09-15
Rated 2 out of 5 by from Really gone downhill I've used TT for years, but this year was horrible. It kept asked me to fill in, information that was on the previous year's TR (which was prepared on TT and uploaded) like address info (really?) and carryovers!
Date published: 2022-09-15
Rated 5 out of 5 by from Love Turbo Tax Easy to use. Helpful information is easy to access.
Date published: 2022-09-15
Rated 4 out of 5 by from Turbo Tax is not user friendly I am a first time user of TurboTax and have used Quickbooks Premier for decades. While Turbo Tax provide a guided interview with specific questions, comments and training it occassionally falls short of expectations. Since I downloaded my data from Quickbooks, there were several occasions where I would be stuck in a round robin of answering the same question (i.e., Owners compenstion where there are 2 owners 1 owners wages, CEO was included in COGS and the others was in Salaries and Wages, CFO) and Turbo Tax would not update the amount of Salaries and Wages when deducting the owner's comp from it. Nor did it make any attempt to direct the user to the forms where you could individually list the owner's comp and correct this error. Otherwise this product seemed to calculate and fill tax forms appropriately.
Date published: 2022-09-15
Rated 4 out of 5 by from Turbo tax so so for Foreign income from Canada For common types of income Turbo Tax excels. For less common types of foreign sourced income, I find myself spending most of my time researching the tax act and guessing where an entry should be placed. As an example, Turbo Tax says foreign sourced pension income (from Canada) should be entered as social security income. My accountant says it should be entered on form 1116, foreign tax credits....I am always dubious of the return that I file.
Date published: 2022-09-15
Rated 4 out of 5 by from Turbo Tax helped with our 1065s Difficult to interpret the navigate the tabs and user interface as there is no "back button" if you accidentally enter the wrong answer for an item.
Date published: 2022-09-15
Rated 3 out of 5 by from Federal Taxes went great but StateTaxes WRONG I was not able to file State Taxes, it kept giving me an error.
Date published: 2022-09-15
Rated 5 out of 5 by from TurboTax Business is a Great Product I have been using TurboTax Business for many years. I find it easy to use and I love the support available with the representatives and in the forums. I also have been pleased with its ability to import directly from QuickBooks. However, now that QuickBooks is only available by subscription and is (IMHO) fairly expensive, I'm not sure if this will be a deciding feature in the future since I may be looking for another accounting software solution.
Date published: 2022-09-15
Rated 1 out of 5 by from I'll never use again This service is an absolute waste of money, it's incredibly impersonal and very difficult for the price there is no reason it should be as difficult as it is.
Date published: 2022-09-15
Rated 5 out of 5 by from Got the job done Flipped to forms view to complete balance sheet and schedule M-1 and M-2
Date published: 2022-09-15
All TurboTax® Offerings Reviews - Page 57