TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Some things to improve 1st - not all questions I had were tax related; they were tech questions. I called Intuit but there was no option to speak to a person and your FAQs didn't cover it. 2nd, you need to explain why so many 1040 forms were attached to the California 540.
Date published: 2023-03-23
Rated 5 out of 5 by from Very helpful for cheap Needed help understanding a part of my tax return answered
Date published: 2023-03-23
Rated 5 out of 5 by from Can't Live Without It I use Turbo Tax Premiere every year. I love it, and I can't do our taxes without it.
Date published: 2023-03-23
Rated 5 out of 5 by from 2022 turbo tax have been using turbo tax for a lot of years and though my taxes are a lot easier, since retiredly find the system to be very user friendly
Date published: 2023-03-23
Rated 5 out of 5 by from Torbo tax works great. Has all of the new forms Turbo tax is great. The only issue I had was after installing the program it did not ask me to log in or register. As a former user, I keep getting emails to log in and file even after filing. This is annoying
Date published: 2023-03-23
Rated 5 out of 5 by from great service the live help accountant, John, was incredibly helpful.
Date published: 2023-03-23
Rated 2 out of 5 by from Forced to Pay Fee I've used TurboTax for 8 years and never had a problem. This year when I went to pay with my debit card, it said it "hit a snag" and couldn't retrieve my information. I tried multiple times. I even transferred more money into my account in case there was some hold they were trying to put on there. I selected "Pay With My Refund", which I have never done because it charges an additional fee, but I thought I could select that to exit the screen and start over. When I tried to edit this selection, it came up with the message that it couldn't access my information and wouldn't let me change my payment option. I was forced to pay the additional processing fee or start completely over. This has never happened before and I am unhappy. I won't use TurboTax next year.
Date published: 2023-03-23
Rated 5 out of 5 by from Extremely Helpful Turbo Tax makes preparing and filing my taxes easy, especially downloading complex mutual fund and IRA data. It's like having an accountant at my fingertips. I have been using TurboTax for many years and am very happy and satisfied with it.
Date published: 2023-03-23
Rated 5 out of 5 by from I Love Turbotax I really appreciate the live help I received on my questions.
Date published: 2023-03-23
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for years and never had any issues
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5587
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Some things to improve 1st - not all questions I had were tax related; they were tech questions. I called Intuit but there was no option to speak to a person and your FAQs didn't cover it. 2nd, you need to explain why so many 1040 forms were attached to the California 540.
Date published: 2023-03-23
Rated 5 out of 5 by from Very helpful for cheap Needed help understanding a part of my tax return answered
Date published: 2023-03-23
Rated 5 out of 5 by from Can't Live Without It I use Turbo Tax Premiere every year. I love it, and I can't do our taxes without it.
Date published: 2023-03-23
Rated 5 out of 5 by from 2022 turbo tax have been using turbo tax for a lot of years and though my taxes are a lot easier, since retiredly find the system to be very user friendly
Date published: 2023-03-23
Rated 5 out of 5 by from Torbo tax works great. Has all of the new forms Turbo tax is great. The only issue I had was after installing the program it did not ask me to log in or register. As a former user, I keep getting emails to log in and file even after filing. This is annoying
Date published: 2023-03-23
Rated 5 out of 5 by from great service the live help accountant, John, was incredibly helpful.
Date published: 2023-03-23
Rated 2 out of 5 by from Forced to Pay Fee I've used TurboTax for 8 years and never had a problem. This year when I went to pay with my debit card, it said it "hit a snag" and couldn't retrieve my information. I tried multiple times. I even transferred more money into my account in case there was some hold they were trying to put on there. I selected "Pay With My Refund", which I have never done because it charges an additional fee, but I thought I could select that to exit the screen and start over. When I tried to edit this selection, it came up with the message that it couldn't access my information and wouldn't let me change my payment option. I was forced to pay the additional processing fee or start completely over. This has never happened before and I am unhappy. I won't use TurboTax next year.
Date published: 2023-03-23
Rated 5 out of 5 by from Extremely Helpful Turbo Tax makes preparing and filing my taxes easy, especially downloading complex mutual fund and IRA data. It's like having an accountant at my fingertips. I have been using TurboTax for many years and am very happy and satisfied with it.
Date published: 2023-03-23
Rated 5 out of 5 by from I Love Turbotax I really appreciate the live help I received on my questions.
Date published: 2023-03-23
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for years and never had any issues
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5587