TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Used to be simpler and more reliable Have been using TurboTax for 20+ years. Last year was the first time my federal return/refund was delayed. My refund ultimately came back with around $800 less of a refund than what I expected. The IRS reason given was "recovery rebate credit." Someone fraudulently tried to obtain unemployment benefits last year using my credentials. Wondering if my federal was hacked as well. Keeping my fingers crossed that all goes well this year with my filings.
Date published: 2022-04-11
Rated 5 out of 5 by from excellent experience for a senior citizen easy and simple when filing brief form. really didnt need to file taxes since income is so low
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax Worked for me Was able to input and file taxes in an easy-to-follow manner.
Date published: 2022-04-11
Rated 5 out of 5 by from Quick easy and thorough Quick easy and thorough. Liked the data pulled from prior year and current
Date published: 2022-04-11
Rated 5 out of 5 by from Caroline our CPA made the process so easy!!! Excellent quick service! Will use again every year
Date published: 2022-04-11
Rated 1 out of 5 by from Your service is bad, intuit needs to change! Stop lobbying congress so wo we don't need this awful service. This is so Un-American.
Date published: 2022-04-11
Rated 4 out of 5 by from They did it again This is my 2nd year using Turbo tax live. Do wish that they let you choose the same tact agent that you had from the year before but they don't other than that really great experience.
Date published: 2022-04-11
Rated 2 out of 5 by from turbo tax is not transparent with fees Turbo tax does not tell you to mail in the voucher with my state taxes until you agree to pay $25 for electronic filing the State, if I knew that I would of just mailed them in, and saved my $25 fee. Once you fill out everything to electronically file and agree to the $25 fee, then they tell you that you have to mail in a voucher. Which I would just rather mail it all in, and save the $25. I will try to get my money back and do this but I doubt it will be easy.
Date published: 2022-04-11
Rated 5 out of 5 by from Great experience as always! I have used TurboTax for many years and it's always easy and using "live" has always been helpful.
Date published: 2022-04-11
Rated 5 out of 5 by from So easy I have been using for years with no issue thank you
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 5583
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Used to be simpler and more reliable Have been using TurboTax for 20+ years. Last year was the first time my federal return/refund was delayed. My refund ultimately came back with around $800 less of a refund than what I expected. The IRS reason given was "recovery rebate credit." Someone fraudulently tried to obtain unemployment benefits last year using my credentials. Wondering if my federal was hacked as well. Keeping my fingers crossed that all goes well this year with my filings.
Date published: 2022-04-11
Rated 5 out of 5 by from excellent experience for a senior citizen easy and simple when filing brief form. really didnt need to file taxes since income is so low
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax Worked for me Was able to input and file taxes in an easy-to-follow manner.
Date published: 2022-04-11
Rated 5 out of 5 by from Quick easy and thorough Quick easy and thorough. Liked the data pulled from prior year and current
Date published: 2022-04-11
Rated 5 out of 5 by from Caroline our CPA made the process so easy!!! Excellent quick service! Will use again every year
Date published: 2022-04-11
Rated 1 out of 5 by from Your service is bad, intuit needs to change! Stop lobbying congress so wo we don't need this awful service. This is so Un-American.
Date published: 2022-04-11
Rated 4 out of 5 by from They did it again This is my 2nd year using Turbo tax live. Do wish that they let you choose the same tact agent that you had from the year before but they don't other than that really great experience.
Date published: 2022-04-11
Rated 2 out of 5 by from turbo tax is not transparent with fees Turbo tax does not tell you to mail in the voucher with my state taxes until you agree to pay $25 for electronic filing the State, if I knew that I would of just mailed them in, and saved my $25 fee. Once you fill out everything to electronically file and agree to the $25 fee, then they tell you that you have to mail in a voucher. Which I would just rather mail it all in, and save the $25. I will try to get my money back and do this but I doubt it will be easy.
Date published: 2022-04-11
Rated 5 out of 5 by from Great experience as always! I have used TurboTax for many years and it's always easy and using "live" has always been helpful.
Date published: 2022-04-11
Rated 5 out of 5 by from So easy I have been using for years with no issue thank you
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 5583