TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbotax made filing easy I tried out the basic experts option since it was free. I didn't want to figure out a lot things on my own since I thought the unemployment and stimulus payments were going to give me an issue. On of the Turbotax representatives helped me a lot before connecting me with an expert. I appreciated all the patience with the staff.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax comes through in the clutch! This product saves a life and answers all the questions that come up during the process. I don't know what I would do without TurboTax!
Date published: 2022-03-02
Rated 3 out of 5 by from Program is excellent, customer support is terrible I have been using TurboTax for 20 years and found it to be an excellent, comprehensive product. However, on the very rare occasions when customer support has been needed, it has gotten worse and worse each year and is not totally worthless. One thing that I have tried to resolve is totally uninstalling a current year, legitimate turbo tax program on computer then installing a NEW, legitimate turbo tax program and computer recognizes ONLY the first program. I need to do this because I prepare 4 tax returns for PA family member and now need to prepare 3 tax returns for family members who moved to NJ. TurboTax customer service (on the 3 occasions when I finally got through) gave me 3 answers and blamed MS Windows 10. Figure it out and stop making excuses. I paid full price for 2 TurboTax State programs (PA and NJ). Stop telling me to pay for a second state... I pay for and want 2 legal programs so I can efile 3 PA tax returns and 3 NJ tax returns. Also, there is another thing wrong with 2021 TurboTax: Your program REFUSES to accept a ZIP code of 41015 for Coventry, KY... which is legitimate! Glitches happen but your program (unlike others) will not allow taxpayer to override a Turbo Tax "ERROR" and submit return electronically.
Date published: 2022-03-02
Rated 5 out of 5 by from Prompt Quick and easy. Very helpful. Mary and her boss Sue are awesome.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is Great!! I always find this software easy to use, since I don't have alot of money, my taxes are quite simple. Still can't file for free though.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax was Easy! Turbo Tax makes tax filing easy. The directions were clear and when I had a question, help was one click away.
Date published: 2022-03-02
Rated 5 out of 5 by from Thank you, Turbo Tax! Thank you for letting me go back and fix the things that were rejected on my previous return! I am so grateful that I was able to navigate the new job and it's tax expectations on this site. Awesome!
Date published: 2022-03-02
Rated 2 out of 5 by from Costs money Extremely easy to use, stress free, but it will cost you
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is excellent Everything was great until time to efile. Would not allow me to efile. After over 4 hours of trying to get help, I was finally able to efile my returns with the help of Amad. He was the fourth person I talked to for help, after getting cut off and hung up on with 3 previous people. Many thanks to Amad for his patience and persistence.
Date published: 2022-03-02
Rated 4 out of 5 by from Average Simple and Easy just follow steps. Only suggestion is make sure you have all your forms before you start so your not having to switch between web browsers.
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5576
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax made filing easy I tried out the basic experts option since it was free. I didn't want to figure out a lot things on my own since I thought the unemployment and stimulus payments were going to give me an issue. On of the Turbotax representatives helped me a lot before connecting me with an expert. I appreciated all the patience with the staff.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax comes through in the clutch! This product saves a life and answers all the questions that come up during the process. I don't know what I would do without TurboTax!
Date published: 2022-03-02
Rated 3 out of 5 by from Program is excellent, customer support is terrible I have been using TurboTax for 20 years and found it to be an excellent, comprehensive product. However, on the very rare occasions when customer support has been needed, it has gotten worse and worse each year and is not totally worthless. One thing that I have tried to resolve is totally uninstalling a current year, legitimate turbo tax program on computer then installing a NEW, legitimate turbo tax program and computer recognizes ONLY the first program. I need to do this because I prepare 4 tax returns for PA family member and now need to prepare 3 tax returns for family members who moved to NJ. TurboTax customer service (on the 3 occasions when I finally got through) gave me 3 answers and blamed MS Windows 10. Figure it out and stop making excuses. I paid full price for 2 TurboTax State programs (PA and NJ). Stop telling me to pay for a second state... I pay for and want 2 legal programs so I can efile 3 PA tax returns and 3 NJ tax returns. Also, there is another thing wrong with 2021 TurboTax: Your program REFUSES to accept a ZIP code of 41015 for Coventry, KY... which is legitimate! Glitches happen but your program (unlike others) will not allow taxpayer to override a Turbo Tax "ERROR" and submit return electronically.
Date published: 2022-03-02
Rated 5 out of 5 by from Prompt Quick and easy. Very helpful. Mary and her boss Sue are awesome.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is Great!! I always find this software easy to use, since I don't have alot of money, my taxes are quite simple. Still can't file for free though.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax was Easy! Turbo Tax makes tax filing easy. The directions were clear and when I had a question, help was one click away.
Date published: 2022-03-02
Rated 5 out of 5 by from Thank you, Turbo Tax! Thank you for letting me go back and fix the things that were rejected on my previous return! I am so grateful that I was able to navigate the new job and it's tax expectations on this site. Awesome!
Date published: 2022-03-02
Rated 2 out of 5 by from Costs money Extremely easy to use, stress free, but it will cost you
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is excellent Everything was great until time to efile. Would not allow me to efile. After over 4 hours of trying to get help, I was finally able to efile my returns with the help of Amad. He was the fourth person I talked to for help, after getting cut off and hung up on with 3 previous people. Many thanks to Amad for his patience and persistence.
Date published: 2022-03-02
Rated 4 out of 5 by from Average Simple and Easy just follow steps. Only suggestion is make sure you have all your forms before you start so your not having to switch between web browsers.
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5576