TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from not so happy Not very happy not able to download product that was purchased at store fees are much higher online doesn't let you opt out of premium fees
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax Has Never Let Me Down! I have used Turbo Tax for over 15 years. It is so simple and leads you through everything needed for a complete tax return. The one thing that I am most impressed with is the way it goes through everything with a fine toothed comb during and after you have finished entering your information. It double checks every portion and even gives you help with things you may not have known were important on a tax return. Also, when we entered into the world of having to pay taxes instead of getting refunds, it walked me through my options of paying my taxes in full or setting up a payment plan. Turbo Tax has been with me every step of the way!
Date published: 2021-03-20
Rated 4 out of 5 by from good I used LIVE SELF EMPLOYED product. Some days when I was using it, I talked to a few different turbotax people the same night, some were good and some were excellent, but I only got 1 email to rate the person I talked to from the 1st person I talked to. I think turbotax should send an email from each person you talked to so you can rate them differently and in the email it should say what you talked about. For example, (donations)(expenses). This will help me rate the right person with the right feedback.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax was very easy! Flew right thru Turbo Tax for free! It was so easy.
Date published: 2021-03-20
Rated 5 out of 5 by from It works and its free If you have a simple tax form, then it's gonna be free and easy to work with
Date published: 2021-03-20
Rated 5 out of 5 by from Easy to use. The initial meeting with a specialist was helpful. Then the help needed along the way also cleared up confusion. Got tips for next year's filing as well.
Date published: 2021-03-20
Rated 2 out of 5 by from Really rough this year I really sturggled this year fillin gout form, going through loops of questions over and over again. I dont know how many times I had to re-enter how much stimulus we got. could have been literally 10 times. my 1099B from Ameritrade was a dumpster fire. Turbotax dropped a lot of fields on import. I had to manually type. also got stuck in a state where i had checked the IRS free-file, and then I wasnt eligible (great to know after the fact!) and then there was no mechanism by which I could get out of the IRS free file junk. I was about to jump off and pay an accountant hundreds of dollars. Heather from support saved you a customer. I'm a product manager on an application that deals with money. Maybe not fintech, but close enough. And this process absolutely frustrated me. Gave me a lot of empathy for my own users.
Date published: 2021-03-20
Rated 1 out of 5 by from Disappointed in 1041 Unlike TT 1040 and TT Pro, unable to download stock transactions from brokerage into TT Bus. Had to manually input. Since there was a large volume, put summary numbers into 1041 form. TT software said that PDF of 1099 could be attached to e-file return. When came to e-file, no such opportunity existed. After questions in TT community, learned that could combine 1099 with 8453 and attached as combined file. Seems like front end and back end of TT Bus not talking with each other.
Date published: 2021-03-20
Rated 5 out of 5 by from excellent Gets better every year. Truly easy to use and research is improved again.
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax is excellent Very good help from Customer Service. Would use them again
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 5572
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from not so happy Not very happy not able to download product that was purchased at store fees are much higher online doesn't let you opt out of premium fees
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax Has Never Let Me Down! I have used Turbo Tax for over 15 years. It is so simple and leads you through everything needed for a complete tax return. The one thing that I am most impressed with is the way it goes through everything with a fine toothed comb during and after you have finished entering your information. It double checks every portion and even gives you help with things you may not have known were important on a tax return. Also, when we entered into the world of having to pay taxes instead of getting refunds, it walked me through my options of paying my taxes in full or setting up a payment plan. Turbo Tax has been with me every step of the way!
Date published: 2021-03-20
Rated 4 out of 5 by from good I used LIVE SELF EMPLOYED product. Some days when I was using it, I talked to a few different turbotax people the same night, some were good and some were excellent, but I only got 1 email to rate the person I talked to from the 1st person I talked to. I think turbotax should send an email from each person you talked to so you can rate them differently and in the email it should say what you talked about. For example, (donations)(expenses). This will help me rate the right person with the right feedback.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax was very easy! Flew right thru Turbo Tax for free! It was so easy.
Date published: 2021-03-20
Rated 5 out of 5 by from It works and its free If you have a simple tax form, then it's gonna be free and easy to work with
Date published: 2021-03-20
Rated 5 out of 5 by from Easy to use. The initial meeting with a specialist was helpful. Then the help needed along the way also cleared up confusion. Got tips for next year's filing as well.
Date published: 2021-03-20
Rated 2 out of 5 by from Really rough this year I really sturggled this year fillin gout form, going through loops of questions over and over again. I dont know how many times I had to re-enter how much stimulus we got. could have been literally 10 times. my 1099B from Ameritrade was a dumpster fire. Turbotax dropped a lot of fields on import. I had to manually type. also got stuck in a state where i had checked the IRS free-file, and then I wasnt eligible (great to know after the fact!) and then there was no mechanism by which I could get out of the IRS free file junk. I was about to jump off and pay an accountant hundreds of dollars. Heather from support saved you a customer. I'm a product manager on an application that deals with money. Maybe not fintech, but close enough. And this process absolutely frustrated me. Gave me a lot of empathy for my own users.
Date published: 2021-03-20
Rated 1 out of 5 by from Disappointed in 1041 Unlike TT 1040 and TT Pro, unable to download stock transactions from brokerage into TT Bus. Had to manually input. Since there was a large volume, put summary numbers into 1041 form. TT software said that PDF of 1099 could be attached to e-file return. When came to e-file, no such opportunity existed. After questions in TT community, learned that could combine 1099 with 8453 and attached as combined file. Seems like front end and back end of TT Bus not talking with each other.
Date published: 2021-03-20
Rated 5 out of 5 by from excellent Gets better every year. Truly easy to use and research is improved again.
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax is excellent Very good help from Customer Service. Would use them again
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 5572