TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Did not expect such a complete tax service I always approached Turbo Tax as "meh". But tonight with the help that I got online , on the phone, and a live person (his name is Amit in Arizona) completely changed my mind about using Turbo Tax. It was a positive experience. Will be using it again for the 2022 tax season.
Date published: 2022-10-17
Rated 2 out of 5 by from After 20 years, my first bad experience I have used Turbotax for about 20 years with outstanding results. This year I had some issues. I received an error message for correctly filled in "Joint return contribution" of $328 in the 1040-sr, line 12b, cash contribution line. Up to $600 is allowed for joint returns that use the standard deduction. I continued without reducing the contribution. I received an error message after correcting Turbotax Form 8995 inputs. Turbotax included both my "wife's and my" partnership K-1s in Line 1 but used the total loss represented by both K-1 next to each K-1 entry, effectively doubling the loss carry forward. In last years return, the 8995 included the correct (1/2 of the total loss) for each K-1, which was the amount shown on Line 1 of each K-1. I received an error after deleting a deduction entry in line 2"o" of the medical worksheet, wherein Turbotax input medical insurance expenses that had already been entered into various other lines. The duplication increased our total deduction and caused the software to suggest we should use Schedule A instead of the standard deduction. Turbotax did not correctly transfer the estimated tax payment shown on our 4868, request for extension, into the various places it is used in the worksheets. Instead it included the "extension payment amount" we paid when we requested an extension in April of 2021, for tax year 2020. This caused the Turbotax calculated "taxes due" to be about $500 too low. I followed each entry to the source of the data I found a box marked "A" with an "x" in it, with a note that explained what would happen if I instead checked the box marked "B". I could not find a box labeled "B" on the page. I used the comments option to correct the entry to the actual amount I paid with my request for extension. I continued to receive an error message during the "check" routines prior to filing. After I corrected inputs and ignored incorrect errors, Turbotax would not let me complete the tax return and electronically file. It did not refuse to e-file my returns until after I had paid $25 for e-file of my state return and until after I had authorized the withdrawal of funds from my bank to pay the Fed. I must now file both returns by mail, not knowing if I am duplicating my payment to the Fed. Then, I will request a refund for the state e-file service which was not completed.
Date published: 2022-10-17
Rated 5 out of 5 by from Great service The Turbo Tax experience was amazing! I don't know why I would go pay hundreds and hundreds of dollars to the H&R block when TurboTax has so many qualified experts with excellent customer service. Thank you, TurboTax experts, for the live chat and the calls answering many of my questions. This is great as I learned more about my financial situation and how everything works better.
Date published: 2022-10-17
Rated 4 out of 5 by from TURBO OK A LITTLE BIT OF PROBLEM NAV9GATING BUT USED SEARCH TO FIND SALES TAX AND SCHED E
Date published: 2022-10-17
Rated 4 out of 5 by from It was ok. Lettering on help topics is very small. Did not fill in prior year information so I don't have to. Could use some more helpful links.
Date published: 2022-10-17
Rated 5 out of 5 by from Excellent Product And Quick To Use! Very easy to follow. The steps were well defined with superb instructions.
Date published: 2022-10-17
Rated 5 out of 5 by from Easy to use and follow I have been using Turbo tax for 11 years, great product. Seems better each year
Date published: 2022-10-17
Rated 3 out of 5 by from It messed up my taxes I added a business expense after I was about done with my taxes. I found a receipt for my cell phone, forgot I had purchased it last year. Looks like I actually added it in already but the wrong amount. Anyway, when I changed to the new higher amount, it actually made my taxes due go up! So just to check things out, I put the lower cost back in, and it added about another $700 to my taxes! I only changed the amount by about $100. So I put my new amount back in, and it took it back down to the first higher amount. I know this may sound confusing, but why did the numbers change, to a higher tax liability when I was added an expense?
Date published: 2022-10-17
Rated 5 out of 5 by from Simple Awesome - Loved it Step by step workflow based - user friendly and informative as well
Date published: 2022-10-17
Rated 3 out of 5 by from TT cannot handle Nonresident Status My spouse and I maintain separate residences. We each own our own home in the states where we live. Husband lives and works in Georgia for the full year. Wife lives and is retired in Missouri for the full year. Turbotax' Missouri product cannot electronically handle (online or CD disc) the taxes of the nonresident (taxpayer) and resident (retired spouse). Missouri has to be handled manually and USPS mailed to Missouri income tax department. i wish you would fix this.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 5570
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Did not expect such a complete tax service I always approached Turbo Tax as "meh". But tonight with the help that I got online , on the phone, and a live person (his name is Amit in Arizona) completely changed my mind about using Turbo Tax. It was a positive experience. Will be using it again for the 2022 tax season.
Date published: 2022-10-17
Rated 2 out of 5 by from After 20 years, my first bad experience I have used Turbotax for about 20 years with outstanding results. This year I had some issues. I received an error message for correctly filled in "Joint return contribution" of $328 in the 1040-sr, line 12b, cash contribution line. Up to $600 is allowed for joint returns that use the standard deduction. I continued without reducing the contribution. I received an error message after correcting Turbotax Form 8995 inputs. Turbotax included both my "wife's and my" partnership K-1s in Line 1 but used the total loss represented by both K-1 next to each K-1 entry, effectively doubling the loss carry forward. In last years return, the 8995 included the correct (1/2 of the total loss) for each K-1, which was the amount shown on Line 1 of each K-1. I received an error after deleting a deduction entry in line 2"o" of the medical worksheet, wherein Turbotax input medical insurance expenses that had already been entered into various other lines. The duplication increased our total deduction and caused the software to suggest we should use Schedule A instead of the standard deduction. Turbotax did not correctly transfer the estimated tax payment shown on our 4868, request for extension, into the various places it is used in the worksheets. Instead it included the "extension payment amount" we paid when we requested an extension in April of 2021, for tax year 2020. This caused the Turbotax calculated "taxes due" to be about $500 too low. I followed each entry to the source of the data I found a box marked "A" with an "x" in it, with a note that explained what would happen if I instead checked the box marked "B". I could not find a box labeled "B" on the page. I used the comments option to correct the entry to the actual amount I paid with my request for extension. I continued to receive an error message during the "check" routines prior to filing. After I corrected inputs and ignored incorrect errors, Turbotax would not let me complete the tax return and electronically file. It did not refuse to e-file my returns until after I had paid $25 for e-file of my state return and until after I had authorized the withdrawal of funds from my bank to pay the Fed. I must now file both returns by mail, not knowing if I am duplicating my payment to the Fed. Then, I will request a refund for the state e-file service which was not completed.
Date published: 2022-10-17
Rated 5 out of 5 by from Great service The Turbo Tax experience was amazing! I don't know why I would go pay hundreds and hundreds of dollars to the H&R block when TurboTax has so many qualified experts with excellent customer service. Thank you, TurboTax experts, for the live chat and the calls answering many of my questions. This is great as I learned more about my financial situation and how everything works better.
Date published: 2022-10-17
Rated 4 out of 5 by from TURBO OK A LITTLE BIT OF PROBLEM NAV9GATING BUT USED SEARCH TO FIND SALES TAX AND SCHED E
Date published: 2022-10-17
Rated 4 out of 5 by from It was ok. Lettering on help topics is very small. Did not fill in prior year information so I don't have to. Could use some more helpful links.
Date published: 2022-10-17
Rated 5 out of 5 by from Excellent Product And Quick To Use! Very easy to follow. The steps were well defined with superb instructions.
Date published: 2022-10-17
Rated 5 out of 5 by from Easy to use and follow I have been using Turbo tax for 11 years, great product. Seems better each year
Date published: 2022-10-17
Rated 3 out of 5 by from It messed up my taxes I added a business expense after I was about done with my taxes. I found a receipt for my cell phone, forgot I had purchased it last year. Looks like I actually added it in already but the wrong amount. Anyway, when I changed to the new higher amount, it actually made my taxes due go up! So just to check things out, I put the lower cost back in, and it added about another $700 to my taxes! I only changed the amount by about $100. So I put my new amount back in, and it took it back down to the first higher amount. I know this may sound confusing, but why did the numbers change, to a higher tax liability when I was added an expense?
Date published: 2022-10-17
Rated 5 out of 5 by from Simple Awesome - Loved it Step by step workflow based - user friendly and informative as well
Date published: 2022-10-17
Rated 3 out of 5 by from TT cannot handle Nonresident Status My spouse and I maintain separate residences. We each own our own home in the states where we live. Husband lives and works in Georgia for the full year. Wife lives and is retired in Missouri for the full year. Turbotax' Missouri product cannot electronically handle (online or CD disc) the taxes of the nonresident (taxpayer) and resident (retired spouse). Missouri has to be handled manually and USPS mailed to Missouri income tax department. i wish you would fix this.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 5570