TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Easy to use. The initial meeting with a specialist was helpful. Then the help needed along the way also cleared up confusion. Got tips for next year's filing as well.
Date published: 2021-03-20
Rated 2 out of 5 by from Really rough this year I really sturggled this year fillin gout form, going through loops of questions over and over again. I dont know how many times I had to re-enter how much stimulus we got. could have been literally 10 times. my 1099B from Ameritrade was a dumpster fire. Turbotax dropped a lot of fields on import. I had to manually type. also got stuck in a state where i had checked the IRS free-file, and then I wasnt eligible (great to know after the fact!) and then there was no mechanism by which I could get out of the IRS free file junk. I was about to jump off and pay an accountant hundreds of dollars. Heather from support saved you a customer. I'm a product manager on an application that deals with money. Maybe not fintech, but close enough. And this process absolutely frustrated me. Gave me a lot of empathy for my own users.
Date published: 2021-03-20
Rated 1 out of 5 by from Disappointed in 1041 Unlike TT 1040 and TT Pro, unable to download stock transactions from brokerage into TT Bus. Had to manually input. Since there was a large volume, put summary numbers into 1041 form. TT software said that PDF of 1099 could be attached to e-file return. When came to e-file, no such opportunity existed. After questions in TT community, learned that could combine 1099 with 8453 and attached as combined file. Seems like front end and back end of TT Bus not talking with each other.
Date published: 2021-03-20
Rated 5 out of 5 by from excellent Gets better every year. Truly easy to use and research is improved again.
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax is excellent Very good help from Customer Service. Would use them again
Date published: 2021-03-20
Rated 5 out of 5 by from Extremely helpful. Turbo Tax was extremely helpful and thorough in covering all aspects of filing.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax is Awesome Easy and fast . got a good refund, thank you for your help.
Date published: 2021-03-20
Rated 4 out of 5 by from The "help" was not helpful except for Crystal. I sent in a question about how to enter bitcoin info and was totally treated like i was stupid.
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax is revolutionary So much great help. So easy. So fast. It's soooo worth it. Had a tax expert named Judy help me with something and she went above and beyond to help me completely with the rest of my tax filing. She's my new best friend haha.
Date published: 2021-03-20
Rated 5 out of 5 by from Complicated Return Made Easy Unusual income sources as my mom-in-law passed away in 2020. Turbotax made everything trouble-free, although I opted to pay for an upgraded version and spoke to CPA's on a couple occasions. Worth every cent by the way!!
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 5569
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use. The initial meeting with a specialist was helpful. Then the help needed along the way also cleared up confusion. Got tips for next year's filing as well.
Date published: 2021-03-20
Rated 2 out of 5 by from Really rough this year I really sturggled this year fillin gout form, going through loops of questions over and over again. I dont know how many times I had to re-enter how much stimulus we got. could have been literally 10 times. my 1099B from Ameritrade was a dumpster fire. Turbotax dropped a lot of fields on import. I had to manually type. also got stuck in a state where i had checked the IRS free-file, and then I wasnt eligible (great to know after the fact!) and then there was no mechanism by which I could get out of the IRS free file junk. I was about to jump off and pay an accountant hundreds of dollars. Heather from support saved you a customer. I'm a product manager on an application that deals with money. Maybe not fintech, but close enough. And this process absolutely frustrated me. Gave me a lot of empathy for my own users.
Date published: 2021-03-20
Rated 1 out of 5 by from Disappointed in 1041 Unlike TT 1040 and TT Pro, unable to download stock transactions from brokerage into TT Bus. Had to manually input. Since there was a large volume, put summary numbers into 1041 form. TT software said that PDF of 1099 could be attached to e-file return. When came to e-file, no such opportunity existed. After questions in TT community, learned that could combine 1099 with 8453 and attached as combined file. Seems like front end and back end of TT Bus not talking with each other.
Date published: 2021-03-20
Rated 5 out of 5 by from excellent Gets better every year. Truly easy to use and research is improved again.
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax is excellent Very good help from Customer Service. Would use them again
Date published: 2021-03-20
Rated 5 out of 5 by from Extremely helpful. Turbo Tax was extremely helpful and thorough in covering all aspects of filing.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax is Awesome Easy and fast . got a good refund, thank you for your help.
Date published: 2021-03-20
Rated 4 out of 5 by from The "help" was not helpful except for Crystal. I sent in a question about how to enter bitcoin info and was totally treated like i was stupid.
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax is revolutionary So much great help. So easy. So fast. It's soooo worth it. Had a tax expert named Judy help me with something and she went above and beyond to help me completely with the rest of my tax filing. She's my new best friend haha.
Date published: 2021-03-20
Rated 5 out of 5 by from Complicated Return Made Easy Unusual income sources as my mom-in-law passed away in 2020. Turbotax made everything trouble-free, although I opted to pay for an upgraded version and spoke to CPA's on a couple occasions. Worth every cent by the way!!
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 5569