TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax with an expert is so easy! I like that Chris engaged face-to-face initially, was easy to message and made it really easy to upload the needed information.
Date published: 2021-04-28
Rated 5 out of 5 by from Fast and easy to use Turbo Tax was very fast and easy to use. I use it every year for taxes. Very affordable.
Date published: 2021-04-28
Rated 1 out of 5 by from turbo tax sucks your money It was a bit flustering that around every corner they kept asking me for more money. I had to pay $44+ for an additional state, another $$ for business, then $25 for each state. I could have saved money in the long run going to a tax prepare and would have had less stress in making sure that I entered everything correctly....Never again turbo tax
Date published: 2021-04-28
Rated 4 out of 5 by from Thanks Turbo Tax Thanks Turbo Tax for another year of help with our taxes. This has been an extra challenging year. I am so thankful for the help I received from my live assistant Aaron.
Date published: 2021-04-28
Rated 3 out of 5 by from Form 1099-OID missing In general my experience with TT continues to be good. The reason for my low rating is that Form 1099-OID needs to be added to the Business version. For those of us doing tax returns for trusts it's inexcusable that this form isn't included. The online chat thread stretches back at least to 2017 requesting that Intuit include the form. PLEASE RESOLVE THIS ERROR.
Date published: 2021-04-28
Rated 5 out of 5 by from Very good Experience was very good . have used in past. Will continue.
Date published: 2021-04-28
Rated 4 out of 5 by from very satisfied easy to use except this year a problem with updating
Date published: 2021-04-28
Rated 5 out of 5 by from Quick and fairly easy tax year! Lots of helpful notes and information links throughout the filing process. There was also the opportunity to ask questions via chat which I did not use, but which was comforting to know.
Date published: 2021-04-28
Rated 2 out of 5 by from Getting too costly I use to love Turbo tax but honestly it costs just as much to use turbo tax as it would to see a professional. This will be my last year
Date published: 2021-04-28
Rated 3 out of 5 by from Turbo tax review After completing 2019 taxes (both federal & state), my state return showed I owed over $1600.00 . I have never had to pay a penalty on my state taxes. When I compared the state return to the previous year I found line 5 was way off. I contacted a lawyer to review my return. He found that my pension and annuities (which are not taxed in Illinois) did not show up on my state return. Correcting the error on the return showed no tax due to Illinois. Don't know why these items (pension and annuities) did not transfer correctly to my Illinois return.
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 5565
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax with an expert is so easy! I like that Chris engaged face-to-face initially, was easy to message and made it really easy to upload the needed information.
Date published: 2021-04-28
Rated 5 out of 5 by from Fast and easy to use Turbo Tax was very fast and easy to use. I use it every year for taxes. Very affordable.
Date published: 2021-04-28
Rated 1 out of 5 by from turbo tax sucks your money It was a bit flustering that around every corner they kept asking me for more money. I had to pay $44+ for an additional state, another $$ for business, then $25 for each state. I could have saved money in the long run going to a tax prepare and would have had less stress in making sure that I entered everything correctly....Never again turbo tax
Date published: 2021-04-28
Rated 4 out of 5 by from Thanks Turbo Tax Thanks Turbo Tax for another year of help with our taxes. This has been an extra challenging year. I am so thankful for the help I received from my live assistant Aaron.
Date published: 2021-04-28
Rated 3 out of 5 by from Form 1099-OID missing In general my experience with TT continues to be good. The reason for my low rating is that Form 1099-OID needs to be added to the Business version. For those of us doing tax returns for trusts it's inexcusable that this form isn't included. The online chat thread stretches back at least to 2017 requesting that Intuit include the form. PLEASE RESOLVE THIS ERROR.
Date published: 2021-04-28
Rated 5 out of 5 by from Very good Experience was very good . have used in past. Will continue.
Date published: 2021-04-28
Rated 4 out of 5 by from very satisfied easy to use except this year a problem with updating
Date published: 2021-04-28
Rated 5 out of 5 by from Quick and fairly easy tax year! Lots of helpful notes and information links throughout the filing process. There was also the opportunity to ask questions via chat which I did not use, but which was comforting to know.
Date published: 2021-04-28
Rated 2 out of 5 by from Getting too costly I use to love Turbo tax but honestly it costs just as much to use turbo tax as it would to see a professional. This will be my last year
Date published: 2021-04-28
Rated 3 out of 5 by from Turbo tax review After completing 2019 taxes (both federal & state), my state return showed I owed over $1600.00 . I have never had to pay a penalty on my state taxes. When I compared the state return to the previous year I found line 5 was way off. I contacted a lawyer to review my return. He found that my pension and annuities (which are not taxed in Illinois) did not show up on my state return. Correcting the error on the return showed no tax due to Illinois. Don't know why these items (pension and annuities) did not transfer correctly to my Illinois return.
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 5565