TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Have a tax prep do it for you isn’t worth the fee And didn’t give me any bigger of a refund than when I ran it through on free tax USA. But this cost me $425 to find out that turbo tax would get me the same before their fee of course
Date published: 2022-03-02
Rated 4 out of 5 by from TurboTax is awesome The best is if you have any problem, you can always ask a TurboTax expert. It can be online chat, phone calls, and face-to-face (zoom) help. During my Tax return, I have used them 3 times, every time they are patiently helped me and solved my problems.
Date published: 2022-03-02
Rated 1 out of 5 by from It was a horrible experience I have been doing my taxes on my own for 25 years using H&R Block for $50 and was done in 3 hours. This cost me $300 and took 4 weeks and I owe $1,000 in fed tax. I will never use this service again.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax takes you step by step to do the taxes. Turbo Tax makes less stressful the process of filling the tax forms
Date published: 2022-03-02
Rated 1 out of 5 by from extra fee's Forgot about the extra 25.00 fee for state taxes. Totally a money grab
Date published: 2022-03-02
Rated 5 out of 5 by from Turbotax is amazing! Turbotax is easy to use and quick to answer questions if confused!
Date published: 2022-03-02
Rated 5 out of 5 by from I’m Happy I was not sure this was going to work for me this year but I am happy and glad I went with my instinct and did it anyway and I am very pleased with the outcome
Date published: 2022-03-02
Rated 5 out of 5 by from Pretty simple...if you take the time It takes some time, but worth it. Always had a good experience
Date published: 2022-03-02
Rated 1 out of 5 by from Very disappointed in the 2021 Turbo Tax program. Each time I signed into my return I was requested to create a Turbo Tax/Intuit account. I preferred not to create an account. However there was no way to check a box for "Do Not Show This Message Again." Very annoying! Secondly I was not able to automatically download data from my Schwab account without creating an account with Intuit. In prior years I selected automatically download data and was not required to create an Intuit account. I feel that Intuit wants to harvest the maximum information it can from me. Even though I was ready to file mid February 2022, I was delayed in filing until after February because Turbo Tax erroneously said that the foreign tax credit Form 1116 was not yet available from the IRS so I had to wait. This was not true because IRS Form 1116 had been available for a significant period of time prior to the end of February. I have been a Turbo Tax customer for over 12 years but 2021 was the last year.
Date published: 2022-03-02
Rated 5 out of 5 by from Easy and free I use it every year because I am a dependent and don't have many other expenses so I can use the free one
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5559
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Have a tax prep do it for you isn’t worth the fee And didn’t give me any bigger of a refund than when I ran it through on free tax USA. But this cost me $425 to find out that turbo tax would get me the same before their fee of course
Date published: 2022-03-02
Rated 4 out of 5 by from TurboTax is awesome The best is if you have any problem, you can always ask a TurboTax expert. It can be online chat, phone calls, and face-to-face (zoom) help. During my Tax return, I have used them 3 times, every time they are patiently helped me and solved my problems.
Date published: 2022-03-02
Rated 1 out of 5 by from It was a horrible experience I have been doing my taxes on my own for 25 years using H&R Block for $50 and was done in 3 hours. This cost me $300 and took 4 weeks and I owe $1,000 in fed tax. I will never use this service again.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax takes you step by step to do the taxes. Turbo Tax makes less stressful the process of filling the tax forms
Date published: 2022-03-02
Rated 1 out of 5 by from extra fee's Forgot about the extra 25.00 fee for state taxes. Totally a money grab
Date published: 2022-03-02
Rated 5 out of 5 by from Turbotax is amazing! Turbotax is easy to use and quick to answer questions if confused!
Date published: 2022-03-02
Rated 5 out of 5 by from I’m Happy I was not sure this was going to work for me this year but I am happy and glad I went with my instinct and did it anyway and I am very pleased with the outcome
Date published: 2022-03-02
Rated 5 out of 5 by from Pretty simple...if you take the time It takes some time, but worth it. Always had a good experience
Date published: 2022-03-02
Rated 1 out of 5 by from Very disappointed in the 2021 Turbo Tax program. Each time I signed into my return I was requested to create a Turbo Tax/Intuit account. I preferred not to create an account. However there was no way to check a box for "Do Not Show This Message Again." Very annoying! Secondly I was not able to automatically download data from my Schwab account without creating an account with Intuit. In prior years I selected automatically download data and was not required to create an Intuit account. I feel that Intuit wants to harvest the maximum information it can from me. Even though I was ready to file mid February 2022, I was delayed in filing until after February because Turbo Tax erroneously said that the foreign tax credit Form 1116 was not yet available from the IRS so I had to wait. This was not true because IRS Form 1116 had been available for a significant period of time prior to the end of February. I have been a Turbo Tax customer for over 12 years but 2021 was the last year.
Date published: 2022-03-02
Rated 5 out of 5 by from Easy and free I use it every year because I am a dependent and don't have many other expenses so I can use the free one
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5559