TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Easy to use It only took 40 minutes to complete and was very user friendly
Date published: 2021-03-28
Rated 3 out of 5 by from pump and jug Ok price is a little high for this service when it is free free
Date published: 2021-03-28
Rated 5 out of 5 by from Very easy to do Lots of helpful tips to process our return. Easy to do.
Date published: 2021-03-28
Rated 2 out of 5 by from IRS billed me $600 for Turbo Tax return I filed I have been using Turbo Tax for about a decade. It had been great until I got billed by the IRS for $600 for my 2018 return. Turbo Tax told me to itemize my deductions for that year and didn't account for state income tax refund. Turbo Tax is very good but not perfect. I took a look at HRBlock but Turbo Tax asks more questions and my return was larger. Just remember Turbo Tax is not perfect and if you thinks something is wrong definitely question it and get help. Also I used Turbo Tax for my 2019 return but it states I didn't file with them that year. Luckily, I printed out my return. It may have something to do with buying the software from Amazon and not directly from Turbo Tax. I remember having issues with the program and calling Turbo Tax about it. So this year I had to manually enter all the information. Another disappointing thing.
Date published: 2021-03-28
Rated 5 out of 5 by from Turbo Tax make taxes simple I have been using Turbo Tax for years and it is the easiest and most accurate software program I have ever used. I at one time hated doing my taxes because it seemed difficult at times. Turbo Tax makes it simple.
Date published: 2021-03-28
Rated 5 out of 5 by from Used Turbo Tax for Years! Turbo Tax is easy to use even for someone who is technologically challenged as myself.
Date published: 2021-03-28
Rated 4 out of 5 by from The free simple version is a blessing! My return is not complicated, but I still despise doing it on my own. Thanks for free simple returns!
Date published: 2021-03-28
Rated 5 out of 5 by from Very Streamlined seemed easier than prior years Very smooth process easier than ever to be accurate
Date published: 2021-03-28
Rated 3 out of 5 by from Turbo Tax is Adequate Overall I think the product is adequate. It does the job but it is very cumbersome to navigate for someone familiar with doing their own taxes. Navigation between forms during or after the interview is difficult at best. Having the ability to jump within a topic and subtopic without going through the entire interview should be available throughout the process. Reviewing the forms individually online with the worksheet should be available. Just printing the return for review is inefficient.
Date published: 2021-03-28
Rated 5 out of 5 by from Easy as can be I have been using Turbo Tax since my accountant retired and this has been a very easy process with guidance all the way.
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 5552
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Easy to use It only took 40 minutes to complete and was very user friendly
Date published: 2021-03-28
Rated 3 out of 5 by from pump and jug Ok price is a little high for this service when it is free free
Date published: 2021-03-28
Rated 5 out of 5 by from Very easy to do Lots of helpful tips to process our return. Easy to do.
Date published: 2021-03-28
Rated 2 out of 5 by from IRS billed me $600 for Turbo Tax return I filed I have been using Turbo Tax for about a decade. It had been great until I got billed by the IRS for $600 for my 2018 return. Turbo Tax told me to itemize my deductions for that year and didn't account for state income tax refund. Turbo Tax is very good but not perfect. I took a look at HRBlock but Turbo Tax asks more questions and my return was larger. Just remember Turbo Tax is not perfect and if you thinks something is wrong definitely question it and get help. Also I used Turbo Tax for my 2019 return but it states I didn't file with them that year. Luckily, I printed out my return. It may have something to do with buying the software from Amazon and not directly from Turbo Tax. I remember having issues with the program and calling Turbo Tax about it. So this year I had to manually enter all the information. Another disappointing thing.
Date published: 2021-03-28
Rated 5 out of 5 by from Turbo Tax make taxes simple I have been using Turbo Tax for years and it is the easiest and most accurate software program I have ever used. I at one time hated doing my taxes because it seemed difficult at times. Turbo Tax makes it simple.
Date published: 2021-03-28
Rated 5 out of 5 by from Used Turbo Tax for Years! Turbo Tax is easy to use even for someone who is technologically challenged as myself.
Date published: 2021-03-28
Rated 4 out of 5 by from The free simple version is a blessing! My return is not complicated, but I still despise doing it on my own. Thanks for free simple returns!
Date published: 2021-03-28
Rated 5 out of 5 by from Very Streamlined seemed easier than prior years Very smooth process easier than ever to be accurate
Date published: 2021-03-28
Rated 3 out of 5 by from Turbo Tax is Adequate Overall I think the product is adequate. It does the job but it is very cumbersome to navigate for someone familiar with doing their own taxes. Navigation between forms during or after the interview is difficult at best. Having the ability to jump within a topic and subtopic without going through the entire interview should be available throughout the process. Reviewing the forms individually online with the worksheet should be available. Just printing the return for review is inefficient.
Date published: 2021-03-28
Rated 5 out of 5 by from Easy as can be I have been using Turbo Tax since my accountant retired and this has been a very easy process with guidance all the way.
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 5552