TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from This may be my last year using TurboTax! I bought the CD version on Amazon. I was disappointed that there was no phone number on the clamshell package. This year I found it harder to navigate. I've used TurboTax for over 11 years on my PCs without many issues. I tried to file electronically as I did last year but the screen indicated I didn't pay for the online version (download). Of course, I paid for it when I purchased it on a CD. This was very confusing to me. I couldn't figure out how to get a few questions answered. I DO NOT LIKE TO CHAT WITH AN "EXPERT". Call me old fashioned but I want to talk with a real live person when I have a simple question. I also made a mistake and purchased a second state return that I didn't need. I sent a message but the response wasn't very helpful. I'll be waiting for an answer - I can only hope an acceptable one will come.
Date published: 2021-03-20
Rated 4 out of 5 by from Worked fine Had trouble connecting to my wife's 1099 & Mortgage info, but easy enough to type in. I greatly like the bank retrieval feature!
Date published: 2021-03-20
Rated 5 out of 5 by from First time filing alone This was my first time filing my taxes alone. I first used tax slayer and it was super confusing and stressful. TurboTax is so straight forward and easy to navigate though.
Date published: 2021-03-20
Rated 5 out of 5 by from It was a great experience I received excellent help from Mariel. She was professional, and personable, and helpful.
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax rocks!!! I've been using TurboTax for the past 12 years by now. Can't help but notice that they are making it clearer and easier to use/understand each year. I love the forms upload feature a lot. It saves a ton of time.
Date published: 2021-03-20
Rated 5 out of 5 by from Super EASY and Fast and FREE!!!!! Love it! super easy and fast. Pretty much did everything for me and made this year's tax return stress free! would recommend.
Date published: 2021-03-20
Rated 4 out of 5 by from Turbo Tax is very good! It was quite easy to prepare my tax return and cost me much lower to have it done by a tax expert
Date published: 2021-03-20
Rated 5 out of 5 by from Excellent teamwork! First time, it was a great learning experience for me. Thank you.
Date published: 2021-03-20
Rated 5 out of 5 by from EASY TO FOLLOW THEIR LEAD I'M ALWAYS NERVOUS, BUT SURVIVE TO DUE THEIR WALK THUR EACH SECTION
Date published: 2021-03-20
Rated 1 out of 5 by from Ridiculously buggy Total garbage for entering securities trading history. Imported history incorrectly. Tried to get me to fix errors by putting me in a loop in which I had to enter the same information over and over. Customer service rep hung up on me when I called to try and fix it. All on the filing step after charging my card.
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 5549
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from This may be my last year using TurboTax! I bought the CD version on Amazon. I was disappointed that there was no phone number on the clamshell package. This year I found it harder to navigate. I've used TurboTax for over 11 years on my PCs without many issues. I tried to file electronically as I did last year but the screen indicated I didn't pay for the online version (download). Of course, I paid for it when I purchased it on a CD. This was very confusing to me. I couldn't figure out how to get a few questions answered. I DO NOT LIKE TO CHAT WITH AN "EXPERT". Call me old fashioned but I want to talk with a real live person when I have a simple question. I also made a mistake and purchased a second state return that I didn't need. I sent a message but the response wasn't very helpful. I'll be waiting for an answer - I can only hope an acceptable one will come.
Date published: 2021-03-20
Rated 4 out of 5 by from Worked fine Had trouble connecting to my wife's 1099 & Mortgage info, but easy enough to type in. I greatly like the bank retrieval feature!
Date published: 2021-03-20
Rated 5 out of 5 by from First time filing alone This was my first time filing my taxes alone. I first used tax slayer and it was super confusing and stressful. TurboTax is so straight forward and easy to navigate though.
Date published: 2021-03-20
Rated 5 out of 5 by from It was a great experience I received excellent help from Mariel. She was professional, and personable, and helpful.
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax rocks!!! I've been using TurboTax for the past 12 years by now. Can't help but notice that they are making it clearer and easier to use/understand each year. I love the forms upload feature a lot. It saves a ton of time.
Date published: 2021-03-20
Rated 5 out of 5 by from Super EASY and Fast and FREE!!!!! Love it! super easy and fast. Pretty much did everything for me and made this year's tax return stress free! would recommend.
Date published: 2021-03-20
Rated 4 out of 5 by from Turbo Tax is very good! It was quite easy to prepare my tax return and cost me much lower to have it done by a tax expert
Date published: 2021-03-20
Rated 5 out of 5 by from Excellent teamwork! First time, it was a great learning experience for me. Thank you.
Date published: 2021-03-20
Rated 5 out of 5 by from EASY TO FOLLOW THEIR LEAD I'M ALWAYS NERVOUS, BUT SURVIVE TO DUE THEIR WALK THUR EACH SECTION
Date published: 2021-03-20
Rated 1 out of 5 by from Ridiculously buggy Total garbage for entering securities trading history. Imported history incorrectly. Tried to get me to fix errors by putting me in a loop in which I had to enter the same information over and over. Customer service rep hung up on me when I called to try and fix it. All on the filing step after charging my card.
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 5549