TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from TurboTax is ok It should be far simpler. IRS already has all this info.
Date published: 2022-02-28
Rated 5 out of 5 by from Its great The lady who helped me was amazing. If not for her, I definitely would have screwed up my return.
Date published: 2022-02-28
Rated 1 out of 5 by from Over Charged I didn't know i needed a state return for 1 week's pay for an out of state store opening. Fine i should be charged the additional $10 to upgrade to a state software. WRONG I was charged $40 for the state software then an additional $20 to file it. So that's over $60 extra for a $10 purchase. Customer service is not available to answer calls and there is no text support for questions. Also if you use the desktop software then it does not import and save your prior years returns and it doesn't show up online that you are a previous customer. It shouldn't have the same name if they are 2 different programs.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax customer for many years I've been using Turbo Tax for many years. They've always been very informative and helpful. The software keeps improving year-on-year. Keeps the customers happy.
Date published: 2022-02-28
Rated 5 out of 5 by from Love Turbo Tax This is our 6th year to use Turbo Tax. We would not consider using anything else.
Date published: 2022-02-28
Rated 1 out of 5 by from WHEN DID YOU MOVE????????????????????????????? I had to enter the date I moved like 20 times. Computers remember numbers and they copy and paste. It's like what they are exceptional at doing. Why am I entering this date so many times? Why do you use this huge question tiles instead of simple ready buttons when navigating? GOD! YOU MAKE THIS TAKE TOO LONG.
Date published: 2022-02-28
Rated 5 out of 5 by from I Love Turbo Tax I Like Being Able for File My Taxes through Turbo Tax!!
Date published: 2022-02-28
Rated 4 out of 5 by from I love TurboTax It is simple, easy to use, and understand. I'll use again for future filing.
Date published: 2022-02-28
Rated 5 out of 5 by from Fast and Easy Was very user friendly for first timers and easy. LOVED IT!!!!
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is even better than ever11 Pretty easy to use and follow. Too many fees and they add up, but it's still better than many of the other services that rob you. Can do this from the comfort of my home and got it done in one day.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5549
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax is ok It should be far simpler. IRS already has all this info.
Date published: 2022-02-28
Rated 5 out of 5 by from Its great The lady who helped me was amazing. If not for her, I definitely would have screwed up my return.
Date published: 2022-02-28
Rated 1 out of 5 by from Over Charged I didn't know i needed a state return for 1 week's pay for an out of state store opening. Fine i should be charged the additional $10 to upgrade to a state software. WRONG I was charged $40 for the state software then an additional $20 to file it. So that's over $60 extra for a $10 purchase. Customer service is not available to answer calls and there is no text support for questions. Also if you use the desktop software then it does not import and save your prior years returns and it doesn't show up online that you are a previous customer. It shouldn't have the same name if they are 2 different programs.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax customer for many years I've been using Turbo Tax for many years. They've always been very informative and helpful. The software keeps improving year-on-year. Keeps the customers happy.
Date published: 2022-02-28
Rated 5 out of 5 by from Love Turbo Tax This is our 6th year to use Turbo Tax. We would not consider using anything else.
Date published: 2022-02-28
Rated 1 out of 5 by from WHEN DID YOU MOVE????????????????????????????? I had to enter the date I moved like 20 times. Computers remember numbers and they copy and paste. It's like what they are exceptional at doing. Why am I entering this date so many times? Why do you use this huge question tiles instead of simple ready buttons when navigating? GOD! YOU MAKE THIS TAKE TOO LONG.
Date published: 2022-02-28
Rated 5 out of 5 by from I Love Turbo Tax I Like Being Able for File My Taxes through Turbo Tax!!
Date published: 2022-02-28
Rated 4 out of 5 by from I love TurboTax It is simple, easy to use, and understand. I'll use again for future filing.
Date published: 2022-02-28
Rated 5 out of 5 by from Fast and Easy Was very user friendly for first timers and easy. LOVED IT!!!!
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is even better than ever11 Pretty easy to use and follow. Too many fees and they add up, but it's still better than many of the other services that rob you. Can do this from the comfort of my home and got it done in one day.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5549