TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Easy The process was easy to follow with great instruction.
Date published: 2021-03-03
Rated 4 out of 5 by from First time user I did the live version where the expert did the filing. I thought my expert was great at answering my questions and was quick with responses. I was hoping the price would be a little different than H&R block, but I suppose it was a similar service since he was the one doing the work. Still, I was hoping it would be a little less cost. I may try to file my own next year with Turbo Tax.
Date published: 2021-03-03
Rated 5 out of 5 by from Easy Breezy Turbo tax is so excellent to use. I complete my taxes myself using the Deluxe. It is everything we need to get the job done. Easy to get answers to a few new issues from COVID this year. Thankful for this reasonably priced service with the customer in mind.
Date published: 2021-03-03
Rated 5 out of 5 by from Fast and Easy The ability to electronically add my 1099 forms was seamless and very easy to do.
Date published: 2021-03-03
Rated 1 out of 5 by from Just get it done by a professional The people at TurboTax have no idea what they’re doing. They all coincidentally have the same amount of experience. I had to switch my representative multiple times because they refused to give me a school credit when I had all the paperwork proving that I went to school and somehow the last representative gave me the credit with no issue? They want to make it so difficult and cause issues.
Date published: 2021-03-03
Rated 4 out of 5 by from Always use Turbo Tax for my taxes. Have had no issues over the past several years. This year had problems with the income portion, because I had state retirement rolled into an IRA. Originally showed I owed taxes on the whole amount. Couldn't connect with anyone for assistance, got fed up and singed out. Went back into the program today and the issue was gone! Seems to have fixed itself.
Date published: 2021-03-03
Rated 5 out of 5 by from Fast and easy Very smooth, intuitive and straight forward, loved it
Date published: 2021-03-03
Rated 5 out of 5 by from Love Turbo Tax Walks you through every deductions and allows you to return to review and correct entries if needed. Easy to understand and navigate. Turbo tax is tax filing made simple.
Date published: 2021-03-03
Rated 5 out of 5 by from TAXES IVE USED TURBO TAX FOR ALMOST 2 DECADES. HAVE NO COMPLAINTS. WILL CONTINUE TO USE THEM FOR YEARS TO COME.
Date published: 2021-03-03
Rated 2 out of 5 by from not so awesome this year Turbo Tax was not as easy to use this year as it has been in the past. For some reason it kept putting me in a loop and making me fill out the same forms over and over. It also did not pull my info from previous years. If this is because I didn't upgrade I think that's poor customer service on Turbo Tax's part. There is no reason a simple return has to cost so much. I will probably be going to the good old fashion paper filing in the future. Pulling my previous year's info was a feature that made the price a little more understandable
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 5544
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Easy The process was easy to follow with great instruction.
Date published: 2021-03-03
Rated 4 out of 5 by from First time user I did the live version where the expert did the filing. I thought my expert was great at answering my questions and was quick with responses. I was hoping the price would be a little different than H&R block, but I suppose it was a similar service since he was the one doing the work. Still, I was hoping it would be a little less cost. I may try to file my own next year with Turbo Tax.
Date published: 2021-03-03
Rated 5 out of 5 by from Easy Breezy Turbo tax is so excellent to use. I complete my taxes myself using the Deluxe. It is everything we need to get the job done. Easy to get answers to a few new issues from COVID this year. Thankful for this reasonably priced service with the customer in mind.
Date published: 2021-03-03
Rated 5 out of 5 by from Fast and Easy The ability to electronically add my 1099 forms was seamless and very easy to do.
Date published: 2021-03-03
Rated 1 out of 5 by from Just get it done by a professional The people at TurboTax have no idea what they’re doing. They all coincidentally have the same amount of experience. I had to switch my representative multiple times because they refused to give me a school credit when I had all the paperwork proving that I went to school and somehow the last representative gave me the credit with no issue? They want to make it so difficult and cause issues.
Date published: 2021-03-03
Rated 4 out of 5 by from Always use Turbo Tax for my taxes. Have had no issues over the past several years. This year had problems with the income portion, because I had state retirement rolled into an IRA. Originally showed I owed taxes on the whole amount. Couldn't connect with anyone for assistance, got fed up and singed out. Went back into the program today and the issue was gone! Seems to have fixed itself.
Date published: 2021-03-03
Rated 5 out of 5 by from Fast and easy Very smooth, intuitive and straight forward, loved it
Date published: 2021-03-03
Rated 5 out of 5 by from Love Turbo Tax Walks you through every deductions and allows you to return to review and correct entries if needed. Easy to understand and navigate. Turbo tax is tax filing made simple.
Date published: 2021-03-03
Rated 5 out of 5 by from TAXES IVE USED TURBO TAX FOR ALMOST 2 DECADES. HAVE NO COMPLAINTS. WILL CONTINUE TO USE THEM FOR YEARS TO COME.
Date published: 2021-03-03
Rated 2 out of 5 by from not so awesome this year Turbo Tax was not as easy to use this year as it has been in the past. For some reason it kept putting me in a loop and making me fill out the same forms over and over. It also did not pull my info from previous years. If this is because I didn't upgrade I think that's poor customer service on Turbo Tax's part. There is no reason a simple return has to cost so much. I will probably be going to the good old fashion paper filing in the future. Pulling my previous year's info was a feature that made the price a little more understandable
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 5544