TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 5 out of 5 by from excellent So simple and user friendly. I love this service for its simplicity and thoroughness
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax Turbo Tax was as easy as preparation and filing taxes can be.
Date published: 2021-05-05
Rated 4 out of 5 by from Disconnect between Federal and State Wisconsin offers a 30% reduction in capital gains for tax purposes. It is unclear whether TT automatically does that or not.
Date published: 2021-05-05
Rated 5 out of 5 by from TURBO TAX GETS BETTER EVERY YEAR THE PROCESS GETS SMOOTHER EVERY YEAR. I'VE BEEN USING TURBO SINCE 2003. EACH STEP HAS ENOUGH VERBAGE TO HELP YOU UNDERSTAND THAT WHICH YOU ARE DOING.
Date published: 2021-05-05
Rated 1 out of 5 by from Agent was good; technology is poor. Without screen sharing or live video chat feature, it is impossible to discuss tax returns. The agent was very good but unfortunately I could not review the tax return with him properly. Screen share was not available. Live video chat was not available. How can we review a paper document together? Have you tried to collaborate on any document just over phone? It is an absolute shame that this service was allowed to go live without the accompanying technology solutions. $350 is an absolute waste of money. Joseph was knowledgeable and tried his best to help via phone call and chat. The project manager accountable for 'Live full service premier' should be forced to file their taxes remotely using this service as punishment. I was not even allowed to see a draft version of my tax return. How can I visualize the tax return by talking to the agent only through phone?
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax Is Great I've been using turbo tax for over ten years and I love using it. Chat section is great also if you need help.
Date published: 2021-05-05
Rated 5 out of 5 by from Awesome Quick and easy to use. No issues. Will be using it again next year.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax is fast, efficient and accurate Prompt and great customer service and I have used it for many years. Every year they get better
Date published: 2021-05-05
Rated 4 out of 5 by from Not the best when you get into complex issues When I got to the K1 section of filling out forms in TurboTax, I filled it out exactly as stated on the K1 from the limited partnership; but TurboTax would not let me get past a certain thing saying you had to fill out separate K1s. I did it; and I worry it actually cost me some money unnecessarily. It would be nice if TurboTax took care of whatever the issue is without making me go back in and create my own second form. I'm not sure I filled that form out correctly, and again I may have lost some money because of it. It's not easy to get answers to complex questions from TurboTax support--without paying for it?
Date published: 2021-05-05
Rated 5 out of 5 by from Exceptional Rough at first but after contact help this wasn't so hard at all!
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 5536
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from excellent So simple and user friendly. I love this service for its simplicity and thoroughness
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax Turbo Tax was as easy as preparation and filing taxes can be.
Date published: 2021-05-05
Rated 4 out of 5 by from Disconnect between Federal and State Wisconsin offers a 30% reduction in capital gains for tax purposes. It is unclear whether TT automatically does that or not.
Date published: 2021-05-05
Rated 5 out of 5 by from TURBO TAX GETS BETTER EVERY YEAR THE PROCESS GETS SMOOTHER EVERY YEAR. I'VE BEEN USING TURBO SINCE 2003. EACH STEP HAS ENOUGH VERBAGE TO HELP YOU UNDERSTAND THAT WHICH YOU ARE DOING.
Date published: 2021-05-05
Rated 1 out of 5 by from Agent was good; technology is poor. Without screen sharing or live video chat feature, it is impossible to discuss tax returns. The agent was very good but unfortunately I could not review the tax return with him properly. Screen share was not available. Live video chat was not available. How can we review a paper document together? Have you tried to collaborate on any document just over phone? It is an absolute shame that this service was allowed to go live without the accompanying technology solutions. $350 is an absolute waste of money. Joseph was knowledgeable and tried his best to help via phone call and chat. The project manager accountable for 'Live full service premier' should be forced to file their taxes remotely using this service as punishment. I was not even allowed to see a draft version of my tax return. How can I visualize the tax return by talking to the agent only through phone?
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax Is Great I've been using turbo tax for over ten years and I love using it. Chat section is great also if you need help.
Date published: 2021-05-05
Rated 5 out of 5 by from Awesome Quick and easy to use. No issues. Will be using it again next year.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax is fast, efficient and accurate Prompt and great customer service and I have used it for many years. Every year they get better
Date published: 2021-05-05
Rated 4 out of 5 by from Not the best when you get into complex issues When I got to the K1 section of filling out forms in TurboTax, I filled it out exactly as stated on the K1 from the limited partnership; but TurboTax would not let me get past a certain thing saying you had to fill out separate K1s. I did it; and I worry it actually cost me some money unnecessarily. It would be nice if TurboTax took care of whatever the issue is without making me go back in and create my own second form. I'm not sure I filled that form out correctly, and again I may have lost some money because of it. It's not easy to get answers to complex questions from TurboTax support--without paying for it?
Date published: 2021-05-05
Rated 5 out of 5 by from Exceptional Rough at first but after contact help this wasn't so hard at all!
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 5536