TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Effective Tax Tool As usual easy to use. Importing documents reduces the data entry part. Contextual answers really help to clarify.
Date published: 2022-04-16
Rated 5 out of 5 by from TURBO TAX IS GREAT AAND EASY TO FOLLOW VERY EASY TO FOLLOW SPECIALLY IF YOU ARE ALREADY A CUSTOMER I WOULD RECOMMEND IT TO MY FAMILY AND FRIENDS.
Date published: 2022-04-16
Rated 3 out of 5 by from TURBO TAX HAS MAJOR ISSUES Tubo-Tax printing files is a great problem, having to save to a PDF file sucks. There is no customer service or place to discuss issues and problems with printing and other issues during preparation. In addition, when e-filing the state you are not told about the 45 fee plus the state fee. This sucks
Date published: 2022-04-16
Rated 5 out of 5 by from easy and fast easy to do and explains things you dont quite understand
Date published: 2022-04-16
Rated 3 out of 5 by from Great tax preparer service but expensive. Turbo could have made it a bit easier to work through forms that were not necessary to input. I choose premier edition and filed for state as well, and they charged me 179 for everything. So much for discounts from Robinhood. Very expensive. Overcharged.
Date published: 2022-04-16
Rated 5 out of 5 by from Last Minute Filer I decided to start my taxes two days before they were due. (I tend to do this every year.) The last couple of years I paid someone to prep and file my taxes for me. This year I decided to do it on my own again and save some money. I put it off until last minute as I was dreading it. Once I started the process with TurboTax, I was instantly at ease. They make the process super smooth and easy and I didn't get frustrated even once. Next year, I won't be dreading doing my taxes because I know it will be easy peasy with this program.
Date published: 2022-04-16
Rated 5 out of 5 by from Super Helpful. Had to have them call me twice! I was not as prepared as I thought and everyone was very patient and helpful each time.
Date published: 2022-04-16
Rated 1 out of 5 by from Extremely ridiculous pricing I'm stuck because of Robinhood. Otherwise would never ever use it.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy Easy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-04-16
Rated 2 out of 5 by from Last year was easier This year was very difficult. Luckily I can ask questions and or find answers on google. Wish there was help live at the moment. Also I’m upset that I didn’t get credit for the other 40days I had to loose on work after the “sept“cut off. Doesn’t make any sense. My son couldn’t go to daycare due to Covid rules. So I lost out on a lot of work. But they don’t give the whole year credit.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 5533
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Effective Tax Tool As usual easy to use. Importing documents reduces the data entry part. Contextual answers really help to clarify.
Date published: 2022-04-16
Rated 5 out of 5 by from TURBO TAX IS GREAT AAND EASY TO FOLLOW VERY EASY TO FOLLOW SPECIALLY IF YOU ARE ALREADY A CUSTOMER I WOULD RECOMMEND IT TO MY FAMILY AND FRIENDS.
Date published: 2022-04-16
Rated 3 out of 5 by from TURBO TAX HAS MAJOR ISSUES Tubo-Tax printing files is a great problem, having to save to a PDF file sucks. There is no customer service or place to discuss issues and problems with printing and other issues during preparation. In addition, when e-filing the state you are not told about the 45 fee plus the state fee. This sucks
Date published: 2022-04-16
Rated 5 out of 5 by from easy and fast easy to do and explains things you dont quite understand
Date published: 2022-04-16
Rated 3 out of 5 by from Great tax preparer service but expensive. Turbo could have made it a bit easier to work through forms that were not necessary to input. I choose premier edition and filed for state as well, and they charged me 179 for everything. So much for discounts from Robinhood. Very expensive. Overcharged.
Date published: 2022-04-16
Rated 5 out of 5 by from Last Minute Filer I decided to start my taxes two days before they were due. (I tend to do this every year.) The last couple of years I paid someone to prep and file my taxes for me. This year I decided to do it on my own again and save some money. I put it off until last minute as I was dreading it. Once I started the process with TurboTax, I was instantly at ease. They make the process super smooth and easy and I didn't get frustrated even once. Next year, I won't be dreading doing my taxes because I know it will be easy peasy with this program.
Date published: 2022-04-16
Rated 5 out of 5 by from Super Helpful. Had to have them call me twice! I was not as prepared as I thought and everyone was very patient and helpful each time.
Date published: 2022-04-16
Rated 1 out of 5 by from Extremely ridiculous pricing I'm stuck because of Robinhood. Otherwise would never ever use it.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy Easy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-04-16
Rated 2 out of 5 by from Last year was easier This year was very difficult. Luckily I can ask questions and or find answers on google. Wish there was help live at the moment. Also I’m upset that I didn’t get credit for the other 40days I had to loose on work after the “sept“cut off. Doesn’t make any sense. My son couldn’t go to daycare due to Covid rules. So I lost out on a lot of work. But they don’t give the whole year credit.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 5533