TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Horrible I have used Turbo Tax for a long time and have had no issues. This year, 2021, was a horrible experience. Missing forms, false promises, ignoring customer inquiries, providing all kinds of incorrect information, blaming the IRS when it was a software problem, and the list goes on. If his happens next year, I will change to another product.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbotax is the superior program on the market Easy to use and very user friendly. I have used Turbotax for years and find it much superior to Taxcut
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax it's good It was easy and comfortable to do my own taxes of 2021
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax is Easy! I enjoyed the process. It was quite simple. I will do this again next year.
Date published: 2022-03-03
Rated 5 out of 5 by from Dean is great! Dean helped me through all the steps and made it extremely easy for me to get my taxes done!
Date published: 2022-03-03
Rated 1 out of 5 by from This year was terrible Form 1116 was delayed for a long time, and then the worksheet was listed as "not supported". I couldn't e-file because of this, and NYS REQUIRES e-filing. I tried calling, and that was TOTALLY USELESS, and the help files didn't help. The community support didn't seem to address this. I am really disgusted and will be looking for a new product after 10 years with Turbo tax
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo tax is awesome Very user friendly and helpful. I will definitely use this app again next year.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax Turbo Tax makes this so easy to file your own return. They help you fix problems so easy.
Date published: 2022-03-03
Rated 2 out of 5 by from problems with 2021 turbotax It seemed that you were not as prepared as you have been in past years. For the first time this year I found myself stuck in a loop. Left a message for you. Only response was a caned response - like wait a week - will get back to you - working on it - stuff like that. Of course you never did get back to me after I had waited 10 days. So the loop was never fixed. I had to go BACK and skip over this part. This was after I went back and started a second return from scratch - which I have never had to do. Plan C was to try a different product - which I may do next year.
Date published: 2022-03-03
Rated 5 out of 5 by from Got the job done Help function a little weak but was able to Google tips for making entries. It would really help if I could actually see the forms TurboTax is filling out before very end of return. Give me the option to pay upfront and make forms accessible.
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5508
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Horrible I have used Turbo Tax for a long time and have had no issues. This year, 2021, was a horrible experience. Missing forms, false promises, ignoring customer inquiries, providing all kinds of incorrect information, blaming the IRS when it was a software problem, and the list goes on. If his happens next year, I will change to another product.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbotax is the superior program on the market Easy to use and very user friendly. I have used Turbotax for years and find it much superior to Taxcut
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax it's good It was easy and comfortable to do my own taxes of 2021
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax is Easy! I enjoyed the process. It was quite simple. I will do this again next year.
Date published: 2022-03-03
Rated 5 out of 5 by from Dean is great! Dean helped me through all the steps and made it extremely easy for me to get my taxes done!
Date published: 2022-03-03
Rated 1 out of 5 by from This year was terrible Form 1116 was delayed for a long time, and then the worksheet was listed as "not supported". I couldn't e-file because of this, and NYS REQUIRES e-filing. I tried calling, and that was TOTALLY USELESS, and the help files didn't help. The community support didn't seem to address this. I am really disgusted and will be looking for a new product after 10 years with Turbo tax
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo tax is awesome Very user friendly and helpful. I will definitely use this app again next year.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax Turbo Tax makes this so easy to file your own return. They help you fix problems so easy.
Date published: 2022-03-03
Rated 2 out of 5 by from problems with 2021 turbotax It seemed that you were not as prepared as you have been in past years. For the first time this year I found myself stuck in a loop. Left a message for you. Only response was a caned response - like wait a week - will get back to you - working on it - stuff like that. Of course you never did get back to me after I had waited 10 days. So the loop was never fixed. I had to go BACK and skip over this part. This was after I went back and started a second return from scratch - which I have never had to do. Plan C was to try a different product - which I may do next year.
Date published: 2022-03-03
Rated 5 out of 5 by from Got the job done Help function a little weak but was able to Google tips for making entries. It would really help if I could actually see the forms TurboTax is filling out before very end of return. Give me the option to pay upfront and make forms accessible.
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5508