TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from TURBO TAX IS AMAZING!! Turbotax is easy to use. Instructions are easy to follow than the other tax software that I had used before.. I will use turbotax again next year.
Date published: 2022-03-06
Rated 4 out of 5 by from First Time User Over all the questions asked by the Turbo Tax was straight forward and the program makes it easy to understand. Definitely recommend for first time users.
Date published: 2022-03-06
Rated 5 out of 5 by from So smooth! I love the fact that it is able to pull information from different online documents.
Date published: 2022-03-06
Rated 4 out of 5 by from Very easy to use! The software was very easy to use and the help button was very effective. It took me to articles that address my questions. The only problem was that I couldn't print when I wanted to. It just showed me a blank page. Probably just a glitch.
Date published: 2022-03-06
Rated 5 out of 5 by from This was so easy to complete my returns! I highly recommend anyone to use Turbo Tax for their returns
Date published: 2022-03-06
Rated 5 out of 5 by from Great Service Full service from turbotax was great! Monita met every need that we had!
Date published: 2022-03-06
Rated 5 out of 5 by from Great program! Have been using Turbotax for 9 years now and its only gotten better and better.
Date published: 2022-03-06
Rated 1 out of 5 by from Way too much money I have used turbotax for years and this year they charged way too much. I have basic taxes which should not cost much if anything at all. They made me upgrade to collect $41 from my retirement funds but it cost over $100. I don't have the option to say keep the $41 because either way I am not going to see it! After paying the upgrade and state tax fee I was charged over $200.00. The only reson I use this is because it was cheaper and I could do it myself. For this price I may as well just go to have it done and not deal with this or the IRS when they audit me. Plus every year I get audited and I have been the one to jump through hoops even when I was paying for the services. This is why I stopped getting the add ons because I was still dealing with the IRS even when I payed to not have to deal with them. This will be the last year using turbotax, time to find another software program or if I have no choice to pay this much in fees I can have a tax person do it for way cheaper. Most ppl charge $150. Why am I paying turbotax $220 or more?
Date published: 2022-03-06
Rated 3 out of 5 by from First Experience With TurboTax I have previously used paper forms for federal and state. TurboTax data entry was straightforward. Info links were generally helpful but not as detailed as IRS instrucitons. For example, the child care tax credit calculation was invisible compared to IRS Form 8812. Also, I had to search for the IP PIN entry rather than being prompted for it. Time to prepare, including fixing things I missed the first time around, was more than IRS paper forms but I understand that the future of paper forms is uncertain.
Date published: 2022-03-06
Rated 3 out of 5 by from Information was badly needed Last year was easy, this year not so much. Maybe you are over advertising and don't have enough experts, I don't know. I did not feel comfortable this year, it took to long and I was not informed of the steps along the way.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5506
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS AMAZING!! Turbotax is easy to use. Instructions are easy to follow than the other tax software that I had used before.. I will use turbotax again next year.
Date published: 2022-03-06
Rated 4 out of 5 by from First Time User Over all the questions asked by the Turbo Tax was straight forward and the program makes it easy to understand. Definitely recommend for first time users.
Date published: 2022-03-06
Rated 5 out of 5 by from So smooth! I love the fact that it is able to pull information from different online documents.
Date published: 2022-03-06
Rated 4 out of 5 by from Very easy to use! The software was very easy to use and the help button was very effective. It took me to articles that address my questions. The only problem was that I couldn't print when I wanted to. It just showed me a blank page. Probably just a glitch.
Date published: 2022-03-06
Rated 5 out of 5 by from This was so easy to complete my returns! I highly recommend anyone to use Turbo Tax for their returns
Date published: 2022-03-06
Rated 5 out of 5 by from Great Service Full service from turbotax was great! Monita met every need that we had!
Date published: 2022-03-06
Rated 5 out of 5 by from Great program! Have been using Turbotax for 9 years now and its only gotten better and better.
Date published: 2022-03-06
Rated 1 out of 5 by from Way too much money I have used turbotax for years and this year they charged way too much. I have basic taxes which should not cost much if anything at all. They made me upgrade to collect $41 from my retirement funds but it cost over $100. I don't have the option to say keep the $41 because either way I am not going to see it! After paying the upgrade and state tax fee I was charged over $200.00. The only reson I use this is because it was cheaper and I could do it myself. For this price I may as well just go to have it done and not deal with this or the IRS when they audit me. Plus every year I get audited and I have been the one to jump through hoops even when I was paying for the services. This is why I stopped getting the add ons because I was still dealing with the IRS even when I payed to not have to deal with them. This will be the last year using turbotax, time to find another software program or if I have no choice to pay this much in fees I can have a tax person do it for way cheaper. Most ppl charge $150. Why am I paying turbotax $220 or more?
Date published: 2022-03-06
Rated 3 out of 5 by from First Experience With TurboTax I have previously used paper forms for federal and state. TurboTax data entry was straightforward. Info links were generally helpful but not as detailed as IRS instrucitons. For example, the child care tax credit calculation was invisible compared to IRS Form 8812. Also, I had to search for the IP PIN entry rather than being prompted for it. Time to prepare, including fixing things I missed the first time around, was more than IRS paper forms but I understand that the future of paper forms is uncertain.
Date published: 2022-03-06
Rated 3 out of 5 by from Information was badly needed Last year was easy, this year not so much. Maybe you are over advertising and don't have enough experts, I don't know. I did not feel comfortable this year, it took to long and I was not informed of the steps along the way.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5506