TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy fast and convenient I love how easy it is to file using TurboTax. I have never had a problem and the user interface is very friendly, all the info windows they provide are excellent. Sometimes I look at their forum to answer a few other questions but so far my experience with the service has been phenomenal.
Date published: 2022-04-15
Rated 5 out of 5 by from Hope this works My husband left so I'm a first timer on doing my own taxes. I have had them rejected 3 times. Hoping that this time will be different. Fingers Crossed
Date published: 2022-04-15
Rated 3 out of 5 by from chronic glitches Every year there is glitches that are frustrating. It usually takes a long wait on the phone or stupid computer generated fixes that are irrevelant to my problem. More American people are needed to accommidate problems that are software related. I'm wondering if I should purchase Quickbooks or not?
Date published: 2022-04-15
Rated 5 out of 5 by from Great! I have been using Turbotax for a long time! Needs only one improvement, What to do with 1095-C.
Date published: 2022-04-15
Rated 5 out of 5 by from Excellent product! User friendly..........................................................................................
Date published: 2022-04-15
Rated 5 out of 5 by from Great platform Super easy to use and the team was very supportive in making sure I did everything right
Date published: 2022-04-15
Rated 4 out of 5 by from Taxes are Done! Could not go back to deluxe when upgraded by accident to Premier
Date published: 2022-04-15
Rated 1 out of 5 by from State e-filing was NOT user friendly I was able to e= file my federal taxes. However, after purchasing the disc and receiving a code to file my state return, it still tried to charge me $25 for the state return. I ended up mailing the state return instead of e-filing. Didn't receive what was promised at purchase.
Date published: 2022-04-15
Rated 5 out of 5 by from Great Help Angel and Jessica were an immense help! Thank you!
Date published: 2022-04-15
Rated 3 out of 5 by from Thank you I have used TT for years!! One year, I had to file late and used and accountant and she screwed it up. I was a tiny bit frustrated this year because it missed the education credit for all three of my college students!! I signed up for live. No one is available at this time of year, so I had to search the help subjects and sort through links until I found out how to enter it myself. Two of them qualified last year and it didn't even come up. One of them didn't even ask for the 1098T information (the cost of school vs scholarships and grants). I could have gone back to the accountant for that. But I still got charged $60 extra for the live help, even though they weren't available!!
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 5499
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy fast and convenient I love how easy it is to file using TurboTax. I have never had a problem and the user interface is very friendly, all the info windows they provide are excellent. Sometimes I look at their forum to answer a few other questions but so far my experience with the service has been phenomenal.
Date published: 2022-04-15
Rated 5 out of 5 by from Hope this works My husband left so I'm a first timer on doing my own taxes. I have had them rejected 3 times. Hoping that this time will be different. Fingers Crossed
Date published: 2022-04-15
Rated 3 out of 5 by from chronic glitches Every year there is glitches that are frustrating. It usually takes a long wait on the phone or stupid computer generated fixes that are irrevelant to my problem. More American people are needed to accommidate problems that are software related. I'm wondering if I should purchase Quickbooks or not?
Date published: 2022-04-15
Rated 5 out of 5 by from Great! I have been using Turbotax for a long time! Needs only one improvement, What to do with 1095-C.
Date published: 2022-04-15
Rated 5 out of 5 by from Excellent product! User friendly..........................................................................................
Date published: 2022-04-15
Rated 5 out of 5 by from Great platform Super easy to use and the team was very supportive in making sure I did everything right
Date published: 2022-04-15
Rated 4 out of 5 by from Taxes are Done! Could not go back to deluxe when upgraded by accident to Premier
Date published: 2022-04-15
Rated 1 out of 5 by from State e-filing was NOT user friendly I was able to e= file my federal taxes. However, after purchasing the disc and receiving a code to file my state return, it still tried to charge me $25 for the state return. I ended up mailing the state return instead of e-filing. Didn't receive what was promised at purchase.
Date published: 2022-04-15
Rated 5 out of 5 by from Great Help Angel and Jessica were an immense help! Thank you!
Date published: 2022-04-15
Rated 3 out of 5 by from Thank you I have used TT for years!! One year, I had to file late and used and accountant and she screwed it up. I was a tiny bit frustrated this year because it missed the education credit for all three of my college students!! I signed up for live. No one is available at this time of year, so I had to search the help subjects and sort through links until I found out how to enter it myself. Two of them qualified last year and it didn't even come up. One of them didn't even ask for the 1098T information (the cost of school vs scholarships and grants). I could have gone back to the accountant for that. But I still got charged $60 extra for the live help, even though they weren't available!!
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 5499