TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from turbo tax was easy the person that helped me was great and patient. quick and easy access to her.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax exceeded my expectations I received help from an expert. I felt better about filing my taxes with this help
Date published: 2022-03-06
Rated 3 out of 5 by from Great filling in info - easy to follow BUT. When I ran into a problem, could not get any satisfactory help. I only had one question which did not show up on your preprogrammed lists. Spent most of today trying to talk to someone, but not possible. Finally got in touch with someone in my family who is very smart and together we made a decision. Hope it is the correct one. Will discuss this with Turbo Tax next year before I commit once again. Your people before I installed were VERY helpful and in two phone calls with Jenae and Laura my installation problems were resolved. BUT once I had bought the service and was working on my actual tax return could not find anyone anywhere who would talk to me. This does not work for me.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo is awesome Easy and done without leaving home maximum results with minimal effort
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax is great I appreciate turbo tax. They made simple and easy to understand and do everything.
Date published: 2022-03-06
Rated 3 out of 5 by from Turbo Tax 2021 is above average Seems there were a few more hiccups in this year's version. Some glitches that did not follow my experiences from previous years. I had a challenge importing my 2020 return and It was in TurboTax file on my desktop. Just seemed different. I still like the product and appreciate your expertise. See you next year.
Date published: 2022-03-06
Rated 5 out of 5 by from Easy to use Easy to use and understand, which is critical after 2 years of a pandemic, policy changes, personal struggles, etc.
Date published: 2022-03-06
Rated 5 out of 5 by from Great Awesome greats service fast easy great always understanding
Date published: 2022-03-06
Rated 3 out of 5 by from 2021 Experience was much diminished over previous I've used Turbo Tax for almost 15 years. This year's was the worst experience I've had in a long time. In an effort to keep things simple, Turbo Tax just glossed over or skipped over items based on my prior year returns that I actually needed to change. It was difficult to figure out where in the process to intervene. Turbo Tax seems to retain some secret assumptions about you as a filer you cannot access and correct. I also couldn't find how to directly edit the forms to correct or override a few things that it insisted on populating incorrectly based on these weird assumptions. Still I give 3 stars because I was still able to complete my taxes including some complex income scenarios and multi-state split residency issues in only a matter of hours. I just wish Turbo Tax would still provide some more advanced or lower level access to the forms as an accessible option. It may be there but the online help and tools couldn't figure out what I was asking to direct me to it. Hope this is just a blip and TT is back in shining form next year.
Date published: 2022-03-06
Rated 4 out of 5 by from Crypto Currency Input Not Clear Instructions for reporting cryptocurrency were not clear, weather direct download of filling out the 8946 or 199 forms
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5498
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax was easy the person that helped me was great and patient. quick and easy access to her.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax exceeded my expectations I received help from an expert. I felt better about filing my taxes with this help
Date published: 2022-03-06
Rated 3 out of 5 by from Great filling in info - easy to follow BUT. When I ran into a problem, could not get any satisfactory help. I only had one question which did not show up on your preprogrammed lists. Spent most of today trying to talk to someone, but not possible. Finally got in touch with someone in my family who is very smart and together we made a decision. Hope it is the correct one. Will discuss this with Turbo Tax next year before I commit once again. Your people before I installed were VERY helpful and in two phone calls with Jenae and Laura my installation problems were resolved. BUT once I had bought the service and was working on my actual tax return could not find anyone anywhere who would talk to me. This does not work for me.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo is awesome Easy and done without leaving home maximum results with minimal effort
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax is great I appreciate turbo tax. They made simple and easy to understand and do everything.
Date published: 2022-03-06
Rated 3 out of 5 by from Turbo Tax 2021 is above average Seems there were a few more hiccups in this year's version. Some glitches that did not follow my experiences from previous years. I had a challenge importing my 2020 return and It was in TurboTax file on my desktop. Just seemed different. I still like the product and appreciate your expertise. See you next year.
Date published: 2022-03-06
Rated 5 out of 5 by from Easy to use Easy to use and understand, which is critical after 2 years of a pandemic, policy changes, personal struggles, etc.
Date published: 2022-03-06
Rated 5 out of 5 by from Great Awesome greats service fast easy great always understanding
Date published: 2022-03-06
Rated 3 out of 5 by from 2021 Experience was much diminished over previous I've used Turbo Tax for almost 15 years. This year's was the worst experience I've had in a long time. In an effort to keep things simple, Turbo Tax just glossed over or skipped over items based on my prior year returns that I actually needed to change. It was difficult to figure out where in the process to intervene. Turbo Tax seems to retain some secret assumptions about you as a filer you cannot access and correct. I also couldn't find how to directly edit the forms to correct or override a few things that it insisted on populating incorrectly based on these weird assumptions. Still I give 3 stars because I was still able to complete my taxes including some complex income scenarios and multi-state split residency issues in only a matter of hours. I just wish Turbo Tax would still provide some more advanced or lower level access to the forms as an accessible option. It may be there but the online help and tools couldn't figure out what I was asking to direct me to it. Hope this is just a blip and TT is back in shining form next year.
Date published: 2022-03-06
Rated 4 out of 5 by from Crypto Currency Input Not Clear Instructions for reporting cryptocurrency were not clear, weather direct download of filling out the 8946 or 199 forms
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5498