TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from this is a great service was ok! had a few issues this year with mine, and had a hard time getting someone to point me in the right direction.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is very good TurboTax is very good. I have been using it for years and I very much like the recent updates that make the interface more intuitive and interactive.
Date published: 2023-04-19
Rated 3 out of 5 by from What happened to filing for free on a small refund Did not expect the high fees at the end. I thought it was free to file.
Date published: 2023-04-19
Rated 4 out of 5 by from Good Tax Program Very helpful program. Wish it was a little cheaper.
Date published: 2023-04-19
Rated 3 out of 5 by from Too expensive Too expensive used to be free for simple taxes. Every but wants a buck from the poor
Date published: 2023-04-19
Rated 3 out of 5 by from It's ok Software is great in some aspects, clunky in others. If you need help with it, you have to pay a lot extra for it. Also seems Iike it's lacking in the ability to identify tax breaks. I'm paying wayyy too much for what I make. Yet, it seems simpler just to pay it at this point and move on.
Date published: 2023-04-19
Rated 2 out of 5 by from Rip Off Pricing I did not use the 'Live' chat nor did I chat with anybody so why am I paying so much to complete and submit my taxes. This feels like a rip off. The small amount of refund I was supposed to receive is going to pay for using this service. Next year I will NOT use this Turbo Tax and will write and mail my taxes for free.
Date published: 2023-04-19
Rated 5 out of 5 by from WOW! WOW! Super easy to use. I did not know what to expect but found the TurboTax system easy, intuitive, and most importantly, a time saver.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax was amazing it was amazing. I really see that the programmers and the customer service team really worked hard on this system.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is great and so are the support staff The online TurboTax Home and Business is very good and easy to use. I filed late and the system was glitchy. When you have a problem, which all technology has at times, TurboTax Representatives are always very helpful and friendly. I had a technical problem and Ms. Cassandra was more than helpful and knowledgeable. I really appreciate the easy call to a well-informed representative.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 548
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from this is a great service was ok! had a few issues this year with mine, and had a hard time getting someone to point me in the right direction.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is very good TurboTax is very good. I have been using it for years and I very much like the recent updates that make the interface more intuitive and interactive.
Date published: 2023-04-19
Rated 3 out of 5 by from What happened to filing for free on a small refund Did not expect the high fees at the end. I thought it was free to file.
Date published: 2023-04-19
Rated 4 out of 5 by from Good Tax Program Very helpful program. Wish it was a little cheaper.
Date published: 2023-04-19
Rated 3 out of 5 by from Too expensive Too expensive used to be free for simple taxes. Every but wants a buck from the poor
Date published: 2023-04-19
Rated 3 out of 5 by from It's ok Software is great in some aspects, clunky in others. If you need help with it, you have to pay a lot extra for it. Also seems Iike it's lacking in the ability to identify tax breaks. I'm paying wayyy too much for what I make. Yet, it seems simpler just to pay it at this point and move on.
Date published: 2023-04-19
Rated 2 out of 5 by from Rip Off Pricing I did not use the 'Live' chat nor did I chat with anybody so why am I paying so much to complete and submit my taxes. This feels like a rip off. The small amount of refund I was supposed to receive is going to pay for using this service. Next year I will NOT use this Turbo Tax and will write and mail my taxes for free.
Date published: 2023-04-19
Rated 5 out of 5 by from WOW! WOW! Super easy to use. I did not know what to expect but found the TurboTax system easy, intuitive, and most importantly, a time saver.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax was amazing it was amazing. I really see that the programmers and the customer service team really worked hard on this system.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is great and so are the support staff The online TurboTax Home and Business is very good and easy to use. I filed late and the system was glitchy. When you have a problem, which all technology has at times, TurboTax Representatives are always very helpful and friendly. I had a technical problem and Ms. Cassandra was more than helpful and knowledgeable. I really appreciate the easy call to a well-informed representative.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 548