TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281606 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Love Turbo Tax Been using Turbo Tax for over 20 years and love it
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is convenient and easy! Always so easy to use, thorough, and so convenient.
Date published: 2021-05-18
Rated 5 out of 5 by from 2020 Taxes Fantastic agent, He went above and beyond to answer my questions. Great program. Will certainly use again.
Date published: 2021-05-18
Rated 5 out of 5 by from I love Turbo Tax It was easy to navigate. I liked the way it went step by step to insure I did not miss anything.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is a great way to do your taxes! We have used TurboTax for years now It has been easy to use with lots of careful options for getting the maximum refund We are filing Personal and Business taxes for both federal and state and it has been reliably straightforward and successful
Date published: 2021-05-18
Rated 4 out of 5 by from TurboTax USED to be awesome. I am a 20+ year user, believer, and advocate. I have never had a problem until this year. There are some language changes that seem less clear and straightforward than past programs. The big issue though is the IRS rejecting returns because "this year's AGI or the self select PIN you entered for yourself last year doesn't match the numbers in the IRS' database," even when the numbers were accurate. Then there is the difficulty of locating/connecting with any "help" at TurboTax. Want to speak with a person---good luck. E-mail, good luck. TurboTax Online instructions for E-file reject IND-031-04; forgetaboutit. I never found the "Fix my return button." I finally gave up and mailed the return. Other than those two issues the program worked very well and is easy to use, even for an "old guy" with dated computer skills. I would have still given it 5 stars, except for the apparent total absence of technical assistance. I will buy it again next year; but I sincerely hope some attention will be paid to instructional language and TurboTax MUST fix the support/help issue.
Date published: 2021-05-18
Rated 5 out of 5 by from Fast and easy Turbo Tax is Fast and Easy. Walks you through all the steps.
Date published: 2021-05-18
Rated 5 out of 5 by from The expert and other helpers were awesome!! Every thing that they did was great. Even though I had more than one issue ( self caused ) they covered everything fully
Date published: 2021-05-18
Rated 4 out of 5 by from Usually TT is awesome, but they charged me twice I filed an extension yesterday, so paid the TT fee, and had to pay again today to file my taxes. Otherwise it is easy. We always have to pay a lot despite withholding a lot.
Date published: 2021-05-18
Rated 1 out of 5 by from I missed filing deadline fixing TurboTax RSU issue You guys need to really fix the RSU entry stuff. It was so confusing that I lost 5 hours and missed the filing deadline figuring it out just to find out it would double tax you even with following proper directions. I had to redo the RSU part maybe 4 times to get it right after following a little mentioned link to indicate bypassing employee stock question untuitively, Intuit!:)
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 546
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love Turbo Tax Been using Turbo Tax for over 20 years and love it
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is convenient and easy! Always so easy to use, thorough, and so convenient.
Date published: 2021-05-18
Rated 5 out of 5 by from 2020 Taxes Fantastic agent, He went above and beyond to answer my questions. Great program. Will certainly use again.
Date published: 2021-05-18
Rated 5 out of 5 by from I love Turbo Tax It was easy to navigate. I liked the way it went step by step to insure I did not miss anything.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is a great way to do your taxes! We have used TurboTax for years now It has been easy to use with lots of careful options for getting the maximum refund We are filing Personal and Business taxes for both federal and state and it has been reliably straightforward and successful
Date published: 2021-05-18
Rated 4 out of 5 by from TurboTax USED to be awesome. I am a 20+ year user, believer, and advocate. I have never had a problem until this year. There are some language changes that seem less clear and straightforward than past programs. The big issue though is the IRS rejecting returns because "this year's AGI or the self select PIN you entered for yourself last year doesn't match the numbers in the IRS' database," even when the numbers were accurate. Then there is the difficulty of locating/connecting with any "help" at TurboTax. Want to speak with a person---good luck. E-mail, good luck. TurboTax Online instructions for E-file reject IND-031-04; forgetaboutit. I never found the "Fix my return button." I finally gave up and mailed the return. Other than those two issues the program worked very well and is easy to use, even for an "old guy" with dated computer skills. I would have still given it 5 stars, except for the apparent total absence of technical assistance. I will buy it again next year; but I sincerely hope some attention will be paid to instructional language and TurboTax MUST fix the support/help issue.
Date published: 2021-05-18
Rated 5 out of 5 by from Fast and easy Turbo Tax is Fast and Easy. Walks you through all the steps.
Date published: 2021-05-18
Rated 5 out of 5 by from The expert and other helpers were awesome!! Every thing that they did was great. Even though I had more than one issue ( self caused ) they covered everything fully
Date published: 2021-05-18
Rated 4 out of 5 by from Usually TT is awesome, but they charged me twice I filed an extension yesterday, so paid the TT fee, and had to pay again today to file my taxes. Otherwise it is easy. We always have to pay a lot despite withholding a lot.
Date published: 2021-05-18
Rated 1 out of 5 by from I missed filing deadline fixing TurboTax RSU issue You guys need to really fix the RSU entry stuff. It was so confusing that I lost 5 hours and missed the filing deadline figuring it out just to find out it would double tax you even with following proper directions. I had to redo the RSU part maybe 4 times to get it right after following a little mentioned link to indicate bypassing employee stock question untuitively, Intuit!:)
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 546