TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Itemized Return kicked back to Standard Deduction Although I'd selected the itemized deduction, when I completed the return it showed the Standard Deduction was taken. I had to use the back arrow on my browser as no other return option was available to correct the issue.
Date published: 2023-03-28
Rated 4 out of 5 by from Mostly Very Good I've used TurboTax for the last 15 years and have really liked how easy it is to use. This year I was a little disappointed because I had to do an Amended Virginia Tax Return because I missed the military retired pay deduction. It should have been caught by TurboTax; and the worst part was that I had to mail in the amended return. Was not a choice to send it electronically.
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is great Loading from disc took much longer than in previous years.
Date published: 2023-03-28
Rated 4 out of 5 by from turbo tax is awesome it was almost easy I needed a little help with state taxes
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is great! Turbo tax is easy to use and has a lot of information readily available to help you complete your return
Date published: 2023-03-28
Rated 5 out of 5 by from Makes the Complex Easy TurboTax does a remarkable job of taking an infinitely complex process and simplifying it to the point when it is easy.
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is Great!!! Turbo Tax is thorough and easy to use. You can complete your return at multiple times by saving your data and then picking up right where you left off.
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is still my go to Every year I need to get a little Tax Advice from a Pro and the cost of Turbo Tax has been well worth it over the free programs. Tax Pro's are always easily available even late in the evening, with sound advice and help that takes me right to the proper place to enter info and make sure my return is correct. This was my first self employed year and I wanted to keep it simple, and was able to with their help.
Date published: 2023-03-28
Rated 3 out of 5 by from Turbo Tax isn't what it used to be Turbo Tax used to be an easy-to-use way for a layman to prepare his income taxes without hassle. The tax prep part isn't bad, but the payment via credit card is a disaster. Customer support also sucks. You are referred mostly to old posts that aren't specific to the problem. No matter how many times you CORRECTLY input credit card info, the transaction to pay for the state e-file fails. So I was forced to resort to paper filing. Many similar posts from frustrated users are out there. Not sure why a company like Intuit can't figure this out. It's been a problem at least since 2020.
Date published: 2023-03-28
Rated 5 out of 5 by from Retired Mechanical Engineer Excellent product... as usual. Have been using turbotax now for 15 years.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5446
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Itemized Return kicked back to Standard Deduction Although I'd selected the itemized deduction, when I completed the return it showed the Standard Deduction was taken. I had to use the back arrow on my browser as no other return option was available to correct the issue.
Date published: 2023-03-28
Rated 4 out of 5 by from Mostly Very Good I've used TurboTax for the last 15 years and have really liked how easy it is to use. This year I was a little disappointed because I had to do an Amended Virginia Tax Return because I missed the military retired pay deduction. It should have been caught by TurboTax; and the worst part was that I had to mail in the amended return. Was not a choice to send it electronically.
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is great Loading from disc took much longer than in previous years.
Date published: 2023-03-28
Rated 4 out of 5 by from turbo tax is awesome it was almost easy I needed a little help with state taxes
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is great! Turbo tax is easy to use and has a lot of information readily available to help you complete your return
Date published: 2023-03-28
Rated 5 out of 5 by from Makes the Complex Easy TurboTax does a remarkable job of taking an infinitely complex process and simplifying it to the point when it is easy.
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is Great!!! Turbo Tax is thorough and easy to use. You can complete your return at multiple times by saving your data and then picking up right where you left off.
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is still my go to Every year I need to get a little Tax Advice from a Pro and the cost of Turbo Tax has been well worth it over the free programs. Tax Pro's are always easily available even late in the evening, with sound advice and help that takes me right to the proper place to enter info and make sure my return is correct. This was my first self employed year and I wanted to keep it simple, and was able to with their help.
Date published: 2023-03-28
Rated 3 out of 5 by from Turbo Tax isn't what it used to be Turbo Tax used to be an easy-to-use way for a layman to prepare his income taxes without hassle. The tax prep part isn't bad, but the payment via credit card is a disaster. Customer support also sucks. You are referred mostly to old posts that aren't specific to the problem. No matter how many times you CORRECTLY input credit card info, the transaction to pay for the state e-file fails. So I was forced to resort to paper filing. Many similar posts from frustrated users are out there. Not sure why a company like Intuit can't figure this out. It's been a problem at least since 2020.
Date published: 2023-03-28
Rated 5 out of 5 by from Retired Mechanical Engineer Excellent product... as usual. Have been using turbotax now for 15 years.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5446