TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from Very helpful. Good service overall. Both representatives were very helpful and ensured I submitted all of the proper documentation.
Date published: 2022-03-04
Rated 5 out of 5 by from TURBO TAX IS AMAZING I have been using turbo tax for years because it is easy to do myself and they get me the highest refund compared to others.
Date published: 2022-03-04
Rated 5 out of 5 by from Business taxes 2021 Because of changes in the tax laws, entering information seems to get a little more complicated.
Date published: 2022-03-04
Rated 5 out of 5 by from Love Turbo Tax I tried e-filing several years ago and said I would never do it again! Well tried it just now and it is so easy. Thank you
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax is the way to go. I've been using Turbo Tax for over 20 years and I would recommend it to everyone.
Date published: 2022-03-04
Rated 2 out of 5 by from Not so Hot I had to wait for a form to be released to Turbotax that other providers already had. The date was moved multiple times.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Premier Working with Turbo Tax Full Service was easy. They explained what was needed to complete the return and walked me through the review process after the return was done. Very helpful!
Date published: 2022-03-04
Rated 4 out of 5 by from easy to use turbo tax is the simplest tax return out there. i have been using it for years. tried the others and always come back to turbo tax
Date published: 2022-03-04
Rated 2 out of 5 by from Miserable I was able to reach a "Live Expert" once. They tried to help but we ran out of time, as it was getting late at night for me. SINCE THEN HAD SOME SIMPLE QUESTIONS BUT WAS NEVER ABLE TO GET TO A HUMAN. TOTAL WASTE OF TIME CALLING THE TELEPHONE NUMBER AND TRYING TO REACH AN AGENT. STILL CAN'T. NO OPTIONS OR REASONS GIVEN. HAVE A PAID UP DOWNLOADED VERSION . FINALLY, WAS ABLE TO GET TO E-FILING A FED AND STATE WAS TOLD HAD TO PAY $25 FOR THE STATE FILING, REASON NOT GIVEN UNTIL A FORM CAME UP SHOWING THE CHARGE WHICH STATED I HAD A "TURBOTAX DESKTOP" STATE RETURN. MY VERSION WAS A DOWNLOAD OF DELUXE AND ON MARCH 4 WENT TO PREMIER (WHICH I NOW NOTICE WAS CALLED DEKTOP PREMIER TAX YEAR 2021 MAC ACCESS FROM DELUXE) EITHER OF WHICH SHOULD HAVE COVERED AT LEAST ON STATE EFILE RETURN. I PAID THE $25 JUST TO GET THIS DONE AND OVER WITH. BUT I WILL BE LOOKING FOR A REFUND. IF ANYONE ACTUALLY READS THIS, WHICH MAY BE THE ONLY WAY TO REACH A HUMAN, KINDLY LET ME KNOW HOW TO REACH A "LIVE EXPERT." I have been using Turbotax for some years, but the last couple of years have been agonizing. Why change a decent product to make it worse and obviously not tested on ordinary people. Also, found what I believe was a calculation error in AMT line 6 when it showed 31,901 x .26= 7328. (correct=8294). ? Another example, the program clearly incorrectly handles form 8962 and will not let me change it. I have other comments if you want to contact me.
Date published: 2022-03-04
Rated 5 out of 5 by from EASY PEASEY! EXTREMELY EASY TO USE. STEP BY STEP INSTRUCTIONS & REVIEWS
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5416
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very helpful. Good service overall. Both representatives were very helpful and ensured I submitted all of the proper documentation.
Date published: 2022-03-04
Rated 5 out of 5 by from TURBO TAX IS AMAZING I have been using turbo tax for years because it is easy to do myself and they get me the highest refund compared to others.
Date published: 2022-03-04
Rated 5 out of 5 by from Business taxes 2021 Because of changes in the tax laws, entering information seems to get a little more complicated.
Date published: 2022-03-04
Rated 5 out of 5 by from Love Turbo Tax I tried e-filing several years ago and said I would never do it again! Well tried it just now and it is so easy. Thank you
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax is the way to go. I've been using Turbo Tax for over 20 years and I would recommend it to everyone.
Date published: 2022-03-04
Rated 2 out of 5 by from Not so Hot I had to wait for a form to be released to Turbotax that other providers already had. The date was moved multiple times.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Premier Working with Turbo Tax Full Service was easy. They explained what was needed to complete the return and walked me through the review process after the return was done. Very helpful!
Date published: 2022-03-04
Rated 4 out of 5 by from easy to use turbo tax is the simplest tax return out there. i have been using it for years. tried the others and always come back to turbo tax
Date published: 2022-03-04
Rated 2 out of 5 by from Miserable I was able to reach a "Live Expert" once. They tried to help but we ran out of time, as it was getting late at night for me. SINCE THEN HAD SOME SIMPLE QUESTIONS BUT WAS NEVER ABLE TO GET TO A HUMAN. TOTAL WASTE OF TIME CALLING THE TELEPHONE NUMBER AND TRYING TO REACH AN AGENT. STILL CAN'T. NO OPTIONS OR REASONS GIVEN. HAVE A PAID UP DOWNLOADED VERSION . FINALLY, WAS ABLE TO GET TO E-FILING A FED AND STATE WAS TOLD HAD TO PAY $25 FOR THE STATE FILING, REASON NOT GIVEN UNTIL A FORM CAME UP SHOWING THE CHARGE WHICH STATED I HAD A "TURBOTAX DESKTOP" STATE RETURN. MY VERSION WAS A DOWNLOAD OF DELUXE AND ON MARCH 4 WENT TO PREMIER (WHICH I NOW NOTICE WAS CALLED DEKTOP PREMIER TAX YEAR 2021 MAC ACCESS FROM DELUXE) EITHER OF WHICH SHOULD HAVE COVERED AT LEAST ON STATE EFILE RETURN. I PAID THE $25 JUST TO GET THIS DONE AND OVER WITH. BUT I WILL BE LOOKING FOR A REFUND. IF ANYONE ACTUALLY READS THIS, WHICH MAY BE THE ONLY WAY TO REACH A HUMAN, KINDLY LET ME KNOW HOW TO REACH A "LIVE EXPERT." I have been using Turbotax for some years, but the last couple of years have been agonizing. Why change a decent product to make it worse and obviously not tested on ordinary people. Also, found what I believe was a calculation error in AMT line 6 when it showed 31,901 x .26= 7328. (correct=8294). ? Another example, the program clearly incorrectly handles form 8962 and will not let me change it. I have other comments if you want to contact me.
Date published: 2022-03-04
Rated 5 out of 5 by from EASY PEASEY! EXTREMELY EASY TO USE. STEP BY STEP INSTRUCTIONS & REVIEWS
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5416