TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is Amazing TurboxTax helps me a lot, tremendously! Thank you TurboTax!
Date published: 2021-03-22
Rated 4 out of 5 by from Need to improve reaching a "live" person. I had a great experience once I was able to reach a turbo tax representative. It was difficult trying to get transferred to a "live" person that could answer my tax question. Hence, only 4 stars. Hopefully your automated system has improved rather than one being circled through the system with no help. Did not have this problem in previous years.
Date published: 2021-03-22
Rated 4 out of 5 by from TurboTax 2020 was a challenge loading into MacBook Loading TT20 was a challenge (hence the four stars) but filing was a SUCCESS. Had the loading been simple and seamless (like in previous years), it would have received five stars.
Date published: 2021-03-22
Rated 5 out of 5 by from Outstanding program and customer service. The ability to import tax docs from my financial institution in great.
Date published: 2021-03-22
Rated 4 out of 5 by from easy it was really easy and made the entire process very simple
Date published: 2021-03-22
Rated 5 out of 5 by from Awesome Love using Turbo Tax for individual and LLC returns.
Date published: 2021-03-22
Rated 3 out of 5 by from Better than past years Turbo Tax for me is always easy, the real test will be when I do my Grandparents Taxes this coming week. I see welcome changes to my taxes but lets see if they made all the confusing parts of retirments and social security easy for the older people or not?!?
Date published: 2021-03-22
Rated 4 out of 5 by from if it says it should be free michelle was very nice and professional.but was unable to give me a discount or credit without having to do my taxes all over again from the start which was not an option for me because it took me 2 days to complete.
Date published: 2021-03-22
Rated 1 out of 5 by from No longer as user friendly Unfortunately, many times the system would not prompt me when I needed to input additional information, e.g., spouse's W-2 on joint married return and additional student for education credit. If I did not know better, my return would have been inaccurate
Date published: 2021-03-22
Rated 4 out of 5 by from Always use TurboTax It is just so easy. My only problem is with the part year or non resident state returns. They are never easy and the California one has a bug I can't troubleshoot.
Date published: 2021-03-22
All TurboTax® Offerings Reviews - Page 5415
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is Amazing TurboxTax helps me a lot, tremendously! Thank you TurboTax!
Date published: 2021-03-22
Rated 4 out of 5 by from Need to improve reaching a "live" person. I had a great experience once I was able to reach a turbo tax representative. It was difficult trying to get transferred to a "live" person that could answer my tax question. Hence, only 4 stars. Hopefully your automated system has improved rather than one being circled through the system with no help. Did not have this problem in previous years.
Date published: 2021-03-22
Rated 4 out of 5 by from TurboTax 2020 was a challenge loading into MacBook Loading TT20 was a challenge (hence the four stars) but filing was a SUCCESS. Had the loading been simple and seamless (like in previous years), it would have received five stars.
Date published: 2021-03-22
Rated 5 out of 5 by from Outstanding program and customer service. The ability to import tax docs from my financial institution in great.
Date published: 2021-03-22
Rated 4 out of 5 by from easy it was really easy and made the entire process very simple
Date published: 2021-03-22
Rated 5 out of 5 by from Awesome Love using Turbo Tax for individual and LLC returns.
Date published: 2021-03-22
Rated 3 out of 5 by from Better than past years Turbo Tax for me is always easy, the real test will be when I do my Grandparents Taxes this coming week. I see welcome changes to my taxes but lets see if they made all the confusing parts of retirments and social security easy for the older people or not?!?
Date published: 2021-03-22
Rated 4 out of 5 by from if it says it should be free michelle was very nice and professional.but was unable to give me a discount or credit without having to do my taxes all over again from the start which was not an option for me because it took me 2 days to complete.
Date published: 2021-03-22
Rated 1 out of 5 by from No longer as user friendly Unfortunately, many times the system would not prompt me when I needed to input additional information, e.g., spouse's W-2 on joint married return and additional student for education credit. If I did not know better, my return would have been inaccurate
Date published: 2021-03-22
Rated 4 out of 5 by from Always use TurboTax It is just so easy. My only problem is with the part year or non resident state returns. They are never easy and the California one has a bug I can't troubleshoot.
Date published: 2021-03-22
All TurboTax® Offerings Reviews - Page 5415