TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TurboTax Forever I love the convenience of the format. I've used TurboTax for at least the past 6+ years. I find the option to discuss unusual issues with a live professional is most helpful. The people I have worked with over the years are knowledgeable and friendly even when I ask unintelligent questions I get an answer.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbotax is awsome The Live representative was awesome she was patient and very helpful and I love my experience
Date published: 2021-04-13
Rated 5 out of 5 by from Easy and simple with excellent customer support It was easy and simple to do. Flew through the process and Turbo Taxes Customer Support was excellent in helping when I needed it!
Date published: 2021-04-13
Rated 3 out of 5 by from It works Locked my State return and tried to charge me for the state module when I tried to file the state return. Had to call customer support to clear it up.
Date published: 2021-04-13
Rated 3 out of 5 by from Made me do too many steps that had nothing to do w Made me do too many steps that had nothing to do with me
Date published: 2021-04-13
Rated 5 out of 5 by from AWESOME SOOOO EASY. NOTHING IS EASIER THAN TURBO TAX AND ITS FREE!!!!!!
Date published: 2021-04-13
Rated 1 out of 5 by from From former terrific desktop version to this The Windows desktop version that one downloaded was literally the most brilliant piece of software I had ever used. I was forced to the online version starting last year and what a horror show. No more clear prompts. No more ease of switching from step-by-step mode to a la carte mode. "Resume where you left off" makes you go through a bunch of steps you already completed. Where do I enter estimated taxes, I never saw a prompt. Where do I enter a carryover loss from a prior year, never saw a prompt. The constant sleazy entreaties to upgrade.Terrible overall experience.
Date published: 2021-04-13
Rated 5 out of 5 by from Super Easy Liked the quick format. More like a dialogue and not a form being completed.
Date published: 2021-04-13
Rated 2 out of 5 by from IT STINKS THERE IS NO EASY WAY TO ADD IP PIN ONCE THE TAX RETURN IS REJECTED DUE TO MISSING IP PIN.
Date published: 2021-04-13
Rated 5 out of 5 by from Awesome Tool to file Tax Returns. I had been using Turbo Tax for past 8 years nearly. It was always excellent experience when it comes to guidance and support for filing my taxes. Way to go...
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 5402
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Forever I love the convenience of the format. I've used TurboTax for at least the past 6+ years. I find the option to discuss unusual issues with a live professional is most helpful. The people I have worked with over the years are knowledgeable and friendly even when I ask unintelligent questions I get an answer.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbotax is awsome The Live representative was awesome she was patient and very helpful and I love my experience
Date published: 2021-04-13
Rated 5 out of 5 by from Easy and simple with excellent customer support It was easy and simple to do. Flew through the process and Turbo Taxes Customer Support was excellent in helping when I needed it!
Date published: 2021-04-13
Rated 3 out of 5 by from It works Locked my State return and tried to charge me for the state module when I tried to file the state return. Had to call customer support to clear it up.
Date published: 2021-04-13
Rated 3 out of 5 by from Made me do too many steps that had nothing to do w Made me do too many steps that had nothing to do with me
Date published: 2021-04-13
Rated 5 out of 5 by from AWESOME SOOOO EASY. NOTHING IS EASIER THAN TURBO TAX AND ITS FREE!!!!!!
Date published: 2021-04-13
Rated 1 out of 5 by from From former terrific desktop version to this The Windows desktop version that one downloaded was literally the most brilliant piece of software I had ever used. I was forced to the online version starting last year and what a horror show. No more clear prompts. No more ease of switching from step-by-step mode to a la carte mode. "Resume where you left off" makes you go through a bunch of steps you already completed. Where do I enter estimated taxes, I never saw a prompt. Where do I enter a carryover loss from a prior year, never saw a prompt. The constant sleazy entreaties to upgrade.Terrible overall experience.
Date published: 2021-04-13
Rated 5 out of 5 by from Super Easy Liked the quick format. More like a dialogue and not a form being completed.
Date published: 2021-04-13
Rated 2 out of 5 by from IT STINKS THERE IS NO EASY WAY TO ADD IP PIN ONCE THE TAX RETURN IS REJECTED DUE TO MISSING IP PIN.
Date published: 2021-04-13
Rated 5 out of 5 by from Awesome Tool to file Tax Returns. I had been using Turbo Tax for past 8 years nearly. It was always excellent experience when it comes to guidance and support for filing my taxes. Way to go...
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 5402