TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 3 out of 5 by from Average I liked that a live person called me and did my return, but I didn’t get any more back on my return than when I had tried it myself through a different company’s website. Also, it took a full 6 weeks from the time I submitted my information to when my return was ready to be filed, which was very frustrating.
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo Tax is grate Had to go over some things twice but all an all it was okay
Date published: 2021-03-24
Rated 5 out of 5 by from My expert rocks The person helping me, Amanda, was pretty much on point on everything.
Date published: 2021-03-24
Rated 4 out of 5 by from Easy to work with Helpful and fast responses. I’m still waiting on my return though, I filed the same day as my sister and she received hers.
Date published: 2021-03-24
Rated 5 out of 5 by from Can’t go wrong with TurboTax! The TurboTax Live representative was very patient and knowledgeable! They answered all of my concerns and I hung up feeling satisfied!
Date published: 2021-03-24
Rated 5 out of 5 by from Great service- could not have been easier I have used Turbo Tax for a few years now- it's a great tool for someone with simple taxes who likes to get things done online. I used to love my CPA, but when he retired I decided I wanted to make my life easier by doing the tax returns online. I used to do a 1040 basic , and this year things were a lot more complicated due to life changes. I used the TurboTax live expert, and he was awesome. I met with him online for about 30 minutes, then we talked for about 1 minute 2 more times before he finished my return. Absoutely awesome service. Thomas will get my business next year too.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax Live is a Superior tax filing option I found that the tools and automated process of gathering and submitting tax documents made things very easy, but it was my "Live" expert that made the experience superior. My taxes were complex but my expert dedicated himself to researching the best approach to provide me with the best outcome. I cannot imagine the headaches of having to have tried doing my returns alone. Instead, I received top-notch service with minimal drain on my time.
Date published: 2021-03-24
Rated 4 out of 5 by from She was fantastic My experience with my turbo tax expert was phenomenal. She was helpful in every way possible. She was very polite and down to earth. I only selected four star because only God is five stars
Date published: 2021-03-24
Rated 5 out of 5 by from My Turbo Tax Expert was AMAZING This year I wanted my taxes to be completed for me rather than doing them myself. I was paired with Helen who made the experience a breeze. She was very knowledgeable and efficient with my return getting me the biggest refund possible. She answered my questions thoroughly and promptly.
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent costumer service let me tell you this...when I say that the expert helping me do my taxes was awesome that's an understatement. She was so patient and polite and went over and beyond to help during this extremely stressful time of year. My boyfriend wasn't so fortunate with his expert who was a very grumpy older man so he's yet too finish his taxes but thats okay. Thank you to Diahana for being you
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5400
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Average I liked that a live person called me and did my return, but I didn’t get any more back on my return than when I had tried it myself through a different company’s website. Also, it took a full 6 weeks from the time I submitted my information to when my return was ready to be filed, which was very frustrating.
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo Tax is grate Had to go over some things twice but all an all it was okay
Date published: 2021-03-24
Rated 5 out of 5 by from My expert rocks The person helping me, Amanda, was pretty much on point on everything.
Date published: 2021-03-24
Rated 4 out of 5 by from Easy to work with Helpful and fast responses. I’m still waiting on my return though, I filed the same day as my sister and she received hers.
Date published: 2021-03-24
Rated 5 out of 5 by from Can’t go wrong with TurboTax! The TurboTax Live representative was very patient and knowledgeable! They answered all of my concerns and I hung up feeling satisfied!
Date published: 2021-03-24
Rated 5 out of 5 by from Great service- could not have been easier I have used Turbo Tax for a few years now- it's a great tool for someone with simple taxes who likes to get things done online. I used to love my CPA, but when he retired I decided I wanted to make my life easier by doing the tax returns online. I used to do a 1040 basic , and this year things were a lot more complicated due to life changes. I used the TurboTax live expert, and he was awesome. I met with him online for about 30 minutes, then we talked for about 1 minute 2 more times before he finished my return. Absoutely awesome service. Thomas will get my business next year too.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax Live is a Superior tax filing option I found that the tools and automated process of gathering and submitting tax documents made things very easy, but it was my "Live" expert that made the experience superior. My taxes were complex but my expert dedicated himself to researching the best approach to provide me with the best outcome. I cannot imagine the headaches of having to have tried doing my returns alone. Instead, I received top-notch service with minimal drain on my time.
Date published: 2021-03-24
Rated 4 out of 5 by from She was fantastic My experience with my turbo tax expert was phenomenal. She was helpful in every way possible. She was very polite and down to earth. I only selected four star because only God is five stars
Date published: 2021-03-24
Rated 5 out of 5 by from My Turbo Tax Expert was AMAZING This year I wanted my taxes to be completed for me rather than doing them myself. I was paired with Helen who made the experience a breeze. She was very knowledgeable and efficient with my return getting me the biggest refund possible. She answered my questions thoroughly and promptly.
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent costumer service let me tell you this...when I say that the expert helping me do my taxes was awesome that's an understatement. She was so patient and polite and went over and beyond to help during this extremely stressful time of year. My boyfriend wasn't so fortunate with his expert who was a very grumpy older man so he's yet too finish his taxes but thats okay. Thank you to Diahana for being you
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5400