TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281618 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from This is the first and last time I'm using TurboTax Since the beginning of this year's tax filing process I'm having problems. Nothing is clear and no one is telling me what should I do in a clear way. I needed to ask everything multiple times to clarify. You charged me a lot with Max benefits etc. but still haven't received a sign in link to IDNotify for Identity Theft Coverage. Which I had this benefit same day in another company. Still having trouble and no one is helping me. I'm not using TurboTax again and will let all people that I know about this.
Date published: 2021-03-24
Rated 1 out of 5 by from Will not use again I typically use turbo tax without this service. I used the expert live to hopefully get the best advise. Unfortunately I ended up paying for a service that was advertised as free.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax was much simpler than I was expecting. I only had to call TurboTax once, and he was a tremendous help.
Date published: 2021-03-24
Rated 5 out of 5 by from My Turbo Tax person was knowledgeable, informative Lynn was incredible, the best, she is an amazing asset to have working for you . People like her are very rare !
Date published: 2021-03-24
Rated 1 out of 5 by from Lost Money and Time Wasted With Bad Communication The “expert” relied heavily on phone call communication which defeats the whole purpose of the instant messaging interface. And IF he called it would be at times that he chose randomly and on days he supposedly wasn’t working. Communication was sparse and unclear on his end. I’d respond within 5 minutes after he’d send a message and I wouldn’t hear back for DAYS. This affected the timing of the taxes being submitted and during a time where most people, including my family, is impacted financially by the pandemic, we missed our chance of getting financial support for our 6 month old through the stimulus check. Worst experience ever. All I got was a fifty dollar discount despite the thousand and four hundred we desperately need. Horrible service and I will let everyone know of my experience this year and for the coming tax seasons. Just horrible.
Date published: 2021-03-24
Rated 2 out of 5 by from Took too long to finalize While it may be a unique circumstance with my designated expert tending to family matters, and hopefully things are ok, the fact still remains that it took the team many days to respond to my inquiry on reviewing my return. It took multiple follow ups and the responsiveness wasn’t ideal. Once I was able to get a time finalized with them, the app experience was terrible. It glitched, it lagged, and it took many attempts to even be able to see my return and review. The manager and fill in expert were pleasant and were cooperative, but the overall experience was very frustrating and took way too long to complete. Especially for the amount of money I paid for the service.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo tax helped me out The live expert helped me when I thought I could not do it on my own
Date published: 2021-03-24
Rated 5 out of 5 by from Exceptional service TurboTax provided exceptional service for my filing my tax return, my tax expert Ilene was so quick (finished in ~3 days) and very responsive. Will be using them again next year!
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent experience! Having use TurboTax for my taxes as a first timer, was a great experience. Their plans are affordable, great help with communication and walking you through the steps, and just an amazing experience all around!
Date published: 2021-03-24
Rated 1 out of 5 by from you all took all my refund you all charge me all that money to do my return and i only got 258 back and you all charging me 175 taking all my money you are not true to your word that you do not live up to your word that you do not charge you charge more then you say
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5399
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from This is the first and last time I'm using TurboTax Since the beginning of this year's tax filing process I'm having problems. Nothing is clear and no one is telling me what should I do in a clear way. I needed to ask everything multiple times to clarify. You charged me a lot with Max benefits etc. but still haven't received a sign in link to IDNotify for Identity Theft Coverage. Which I had this benefit same day in another company. Still having trouble and no one is helping me. I'm not using TurboTax again and will let all people that I know about this.
Date published: 2021-03-24
Rated 1 out of 5 by from Will not use again I typically use turbo tax without this service. I used the expert live to hopefully get the best advise. Unfortunately I ended up paying for a service that was advertised as free.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax was much simpler than I was expecting. I only had to call TurboTax once, and he was a tremendous help.
Date published: 2021-03-24
Rated 5 out of 5 by from My Turbo Tax person was knowledgeable, informative Lynn was incredible, the best, she is an amazing asset to have working for you . People like her are very rare !
Date published: 2021-03-24
Rated 1 out of 5 by from Lost Money and Time Wasted With Bad Communication The “expert” relied heavily on phone call communication which defeats the whole purpose of the instant messaging interface. And IF he called it would be at times that he chose randomly and on days he supposedly wasn’t working. Communication was sparse and unclear on his end. I’d respond within 5 minutes after he’d send a message and I wouldn’t hear back for DAYS. This affected the timing of the taxes being submitted and during a time where most people, including my family, is impacted financially by the pandemic, we missed our chance of getting financial support for our 6 month old through the stimulus check. Worst experience ever. All I got was a fifty dollar discount despite the thousand and four hundred we desperately need. Horrible service and I will let everyone know of my experience this year and for the coming tax seasons. Just horrible.
Date published: 2021-03-24
Rated 2 out of 5 by from Took too long to finalize While it may be a unique circumstance with my designated expert tending to family matters, and hopefully things are ok, the fact still remains that it took the team many days to respond to my inquiry on reviewing my return. It took multiple follow ups and the responsiveness wasn’t ideal. Once I was able to get a time finalized with them, the app experience was terrible. It glitched, it lagged, and it took many attempts to even be able to see my return and review. The manager and fill in expert were pleasant and were cooperative, but the overall experience was very frustrating and took way too long to complete. Especially for the amount of money I paid for the service.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo tax helped me out The live expert helped me when I thought I could not do it on my own
Date published: 2021-03-24
Rated 5 out of 5 by from Exceptional service TurboTax provided exceptional service for my filing my tax return, my tax expert Ilene was so quick (finished in ~3 days) and very responsive. Will be using them again next year!
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent experience! Having use TurboTax for my taxes as a first timer, was a great experience. Their plans are affordable, great help with communication and walking you through the steps, and just an amazing experience all around!
Date published: 2021-03-24
Rated 1 out of 5 by from you all took all my refund you all charge me all that money to do my return and i only got 258 back and you all charging me 175 taking all my money you are not true to your word that you do not live up to your word that you do not charge you charge more then you say
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5399