TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo is awesome Easy to use and absolutely love it. It's super easy1
Date published: 2023-01-22
Rated 5 out of 5 by from Turbo tax is great Thorough, fast and accurate filing. Would recommend to family and friends
Date published: 2023-01-22
Rated 5 out of 5 by from Makes like simple I have used Turbo Tax for many years and just makes life simplified. I have even had them done professionally and then entered in Turbo Tax and came out exactly the same.
Date published: 2023-01-22
Rated 4 out of 5 by from TurboTax is the Way to Go We have used TurboTax to file our taxes the last 4 years. It goes smoothly each time. Last year, we have a few issues that they helped us talk through and get fixed right away for easy acceptance by the IRS.
Date published: 2023-01-22
Rated 5 out of 5 by from awesome.will use again and again nice and easy, simple to follow. Will use again. Thank you
Date published: 2023-01-22
Rated 5 out of 5 by from Awesomesauce cool dealio it was quick and easy like my cousins on my mom side
Date published: 2023-01-22
Rated 5 out of 5 by from TurboTax is absolutely amazing! This is my 7th year using TurboTax and I absolutely love it always get everything I'm supposed to I would suggest anybody use this quick easy very explanatory best way to file your taxes! Keep it up TurboTax
Date published: 2023-01-22
Rated 5 out of 5 by from There great Turbo tax makes it fast and easy to file your taxes..
Date published: 2023-01-22
Rated 1 out of 5 by from Needs improvement The process was excessively complicated, had many errors, no download capabilities for third party tax documents for prior years' taxes, limited download capabilities for the current year's taxes, limited information from previous year's tax return during step-by-step instructions, etc., etc. For the most part, customer service representatives, with a few exceptions, seem poorly trained with limited knowledge and experience. It was very annoying that most customer service representatives immediately wanted to unnecessarily see your TurboTax software on your computer regardless of the nature of your question. Also, an automated customer service system first answers your phone call and unsuccessfully tries to answer your questions. Fortunately, it doesn't take long for the robot to give up and to transfer your call to a human. The TurboTax robot is an infuriating and frustrating customer service experience. Most of my phone calls to customer service were to clarify errors, inconsistencies, and inadequacies with the software.
Date published: 2023-01-22
Rated 5 out of 5 by from Better than TaxAct I have nothing special to say other than 'Better than TaxAct'. I appreciate it though!
Date published: 2023-01-22
All TurboTax® Offerings Reviews - Page 5397
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo is awesome Easy to use and absolutely love it. It's super easy1
Date published: 2023-01-22
Rated 5 out of 5 by from Turbo tax is great Thorough, fast and accurate filing. Would recommend to family and friends
Date published: 2023-01-22
Rated 5 out of 5 by from Makes like simple I have used Turbo Tax for many years and just makes life simplified. I have even had them done professionally and then entered in Turbo Tax and came out exactly the same.
Date published: 2023-01-22
Rated 4 out of 5 by from TurboTax is the Way to Go We have used TurboTax to file our taxes the last 4 years. It goes smoothly each time. Last year, we have a few issues that they helped us talk through and get fixed right away for easy acceptance by the IRS.
Date published: 2023-01-22
Rated 5 out of 5 by from awesome.will use again and again nice and easy, simple to follow. Will use again. Thank you
Date published: 2023-01-22
Rated 5 out of 5 by from Awesomesauce cool dealio it was quick and easy like my cousins on my mom side
Date published: 2023-01-22
Rated 5 out of 5 by from TurboTax is absolutely amazing! This is my 7th year using TurboTax and I absolutely love it always get everything I'm supposed to I would suggest anybody use this quick easy very explanatory best way to file your taxes! Keep it up TurboTax
Date published: 2023-01-22
Rated 5 out of 5 by from There great Turbo tax makes it fast and easy to file your taxes..
Date published: 2023-01-22
Rated 1 out of 5 by from Needs improvement The process was excessively complicated, had many errors, no download capabilities for third party tax documents for prior years' taxes, limited download capabilities for the current year's taxes, limited information from previous year's tax return during step-by-step instructions, etc., etc. For the most part, customer service representatives, with a few exceptions, seem poorly trained with limited knowledge and experience. It was very annoying that most customer service representatives immediately wanted to unnecessarily see your TurboTax software on your computer regardless of the nature of your question. Also, an automated customer service system first answers your phone call and unsuccessfully tries to answer your questions. Fortunately, it doesn't take long for the robot to give up and to transfer your call to a human. The TurboTax robot is an infuriating and frustrating customer service experience. Most of my phone calls to customer service were to clarify errors, inconsistencies, and inadequacies with the software.
Date published: 2023-01-22
Rated 5 out of 5 by from Better than TaxAct I have nothing special to say other than 'Better than TaxAct'. I appreciate it though!
Date published: 2023-01-22
All TurboTax® Offerings Reviews - Page 5397