TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Turbo Tax requires some upgrades 1. Unable to enter W-2G (Gambling) winnings using the step-by-step process. Had to enter 63 W-2G forms using the "forms" method. Very slow. Additionally, must later review all the data again. Spent 3 days plugging in this data. Called the TurboTax help line. Spent a couple hours working on the issue with them. Had me clean up my cookies and clear cache. THIS DOES NOTHING. (Except I lost all my shortcuts to my favorite web pages.) Also, attempted using previous versions of Windows (I have Windows 10). This did not help and made TT run even slower,,,like 3 minute delays after completing a page to advance to next page. Recommend TT find a way to download W-2G information. 2. Unable to enter property taxes paid on my home using step-by-step. Had to enter data using the "forms" method. 3. Unable to enter medical expenses using the step-by-step. Had to enter data using the "forms" method. 4. When attempting to update/enter my Sales Tax deduction and hit the continue button TT kicks me out to the main page for 2021 deductions and credits. Had to enter this data manually in the forms. With the issues I encountered I suspect TT has more bugs or glitches. I estimate TT problems added 3 to 4 days work (based on my schedule) to complete my taxes.
Date published: 2022-03-01
Rated 4 out of 5 by from Useful Tool Turbo Tax is a useful tool for doing your taxes. The simpler they are the easier it is to use. Turbo Tax could work on providing better explanations or definitions of what they are asking me to provide in some cases. Especially when addressing less common issues and when asking me to fill in a specific spot on one of their spreadsheets. I found a few times when the option I wanted to use was not available as an option
Date published: 2022-03-01
Rated 4 out of 5 by from Awesome Turbo tax is easy to use. It walks you through every step throughout the filing process.
Date published: 2022-03-01
Rated 1 out of 5 by from If i could give it a zero I would WAY OVER CHARGING CUSTOMERS. never again will i use
Date published: 2022-03-01
Rated 5 out of 5 by from Consistent It's not always 100% intuitive but does provide lots of information like "why's" and "hows".
Date published: 2022-03-01
Rated 5 out of 5 by from Love Turbotax This made it super easy for a redneck country boy.
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo Tax is TURBO! Turbo Tax is very user friendly. I added the PLUS Help & Tools. It helped me navigate through the process much more efficient. Excellent!! I definitely will be looking forward to it next year.
Date published: 2022-03-01
Rated 5 out of 5 by from TurboTax is the bet I’ve did since 2009 Super easy, expert’s right there when need for help support and just the best experience I’ve ever experience…..!!!!!
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo tax rocks! Like having your own personal professional tax preparer !
Date published: 2022-03-01
Rated 5 out of 5 by from QUICK AND EASY TO USE I had one w2 no dependants and employer insurance. it was quick and easy. to file federal and state
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5391
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax requires some upgrades 1. Unable to enter W-2G (Gambling) winnings using the step-by-step process. Had to enter 63 W-2G forms using the "forms" method. Very slow. Additionally, must later review all the data again. Spent 3 days plugging in this data. Called the TurboTax help line. Spent a couple hours working on the issue with them. Had me clean up my cookies and clear cache. THIS DOES NOTHING. (Except I lost all my shortcuts to my favorite web pages.) Also, attempted using previous versions of Windows (I have Windows 10). This did not help and made TT run even slower,,,like 3 minute delays after completing a page to advance to next page. Recommend TT find a way to download W-2G information. 2. Unable to enter property taxes paid on my home using step-by-step. Had to enter data using the "forms" method. 3. Unable to enter medical expenses using the step-by-step. Had to enter data using the "forms" method. 4. When attempting to update/enter my Sales Tax deduction and hit the continue button TT kicks me out to the main page for 2021 deductions and credits. Had to enter this data manually in the forms. With the issues I encountered I suspect TT has more bugs or glitches. I estimate TT problems added 3 to 4 days work (based on my schedule) to complete my taxes.
Date published: 2022-03-01
Rated 4 out of 5 by from Useful Tool Turbo Tax is a useful tool for doing your taxes. The simpler they are the easier it is to use. Turbo Tax could work on providing better explanations or definitions of what they are asking me to provide in some cases. Especially when addressing less common issues and when asking me to fill in a specific spot on one of their spreadsheets. I found a few times when the option I wanted to use was not available as an option
Date published: 2022-03-01
Rated 4 out of 5 by from Awesome Turbo tax is easy to use. It walks you through every step throughout the filing process.
Date published: 2022-03-01
Rated 1 out of 5 by from If i could give it a zero I would WAY OVER CHARGING CUSTOMERS. never again will i use
Date published: 2022-03-01
Rated 5 out of 5 by from Consistent It's not always 100% intuitive but does provide lots of information like "why's" and "hows".
Date published: 2022-03-01
Rated 5 out of 5 by from Love Turbotax This made it super easy for a redneck country boy.
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo Tax is TURBO! Turbo Tax is very user friendly. I added the PLUS Help & Tools. It helped me navigate through the process much more efficient. Excellent!! I definitely will be looking forward to it next year.
Date published: 2022-03-01
Rated 5 out of 5 by from TurboTax is the bet I’ve did since 2009 Super easy, expert’s right there when need for help support and just the best experience I’ve ever experience…..!!!!!
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo tax rocks! Like having your own personal professional tax preparer !
Date published: 2022-03-01
Rated 5 out of 5 by from QUICK AND EASY TO USE I had one w2 no dependants and employer insurance. it was quick and easy. to file federal and state
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5391