TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Can’t go wrong with TurboTax! The TurboTax Live representative was very patient and knowledgeable! They answered all of my concerns and I hung up feeling satisfied!
Date published: 2021-03-24
Rated 5 out of 5 by from Great service- could not have been easier I have used Turbo Tax for a few years now- it's a great tool for someone with simple taxes who likes to get things done online. I used to love my CPA, but when he retired I decided I wanted to make my life easier by doing the tax returns online. I used to do a 1040 basic , and this year things were a lot more complicated due to life changes. I used the TurboTax live expert, and he was awesome. I met with him online for about 30 minutes, then we talked for about 1 minute 2 more times before he finished my return. Absoutely awesome service. Thomas will get my business next year too.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax Live is a Superior tax filing option I found that the tools and automated process of gathering and submitting tax documents made things very easy, but it was my "Live" expert that made the experience superior. My taxes were complex but my expert dedicated himself to researching the best approach to provide me with the best outcome. I cannot imagine the headaches of having to have tried doing my returns alone. Instead, I received top-notch service with minimal drain on my time.
Date published: 2021-03-24
Rated 4 out of 5 by from She was fantastic My experience with my turbo tax expert was phenomenal. She was helpful in every way possible. She was very polite and down to earth. I only selected four star because only God is five stars
Date published: 2021-03-24
Rated 5 out of 5 by from My Turbo Tax Expert was AMAZING This year I wanted my taxes to be completed for me rather than doing them myself. I was paired with Helen who made the experience a breeze. She was very knowledgeable and efficient with my return getting me the biggest refund possible. She answered my questions thoroughly and promptly.
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent costumer service let me tell you this...when I say that the expert helping me do my taxes was awesome that's an understatement. She was so patient and polite and went over and beyond to help during this extremely stressful time of year. My boyfriend wasn't so fortunate with his expert who was a very grumpy older man so he's yet too finish his taxes but thats okay. Thank you to Diahana for being you
Date published: 2021-03-24
Rated 3 out of 5 by from Could be useful for some but I'll use reg Turbotax I used Live to try it out since I normally use TurboTax deluxe. If you have unique or complex tax situation it could be useful. My tax expert was good to ask general questions and provided useful advice. But I didn't get any grand benefit or savings so I'll go back to doing it myself. They were fast to follow up and go over questions but it still requires several back and forth steps. Talking to one person to give your info, then talking to the tax person, then they file, then you chat again for questions. I also didn't like to e-file you have to complete a docusign authentication and only get one try. So when I didn't pass it I had to print out the forms and submit them which was largely inconvenient.
Date published: 2021-03-24
Rated 4 out of 5 by from Great experience The accountant that helped me with my taxes was great and although I still ended up having to pay, it was much less than the amount I was coming up with when doing the taxes myself. He kept me informed of all the progress while preparing my taxes and even had them reviewed by one of his colleagues to be sure that all the deductions were applied correctly
Date published: 2021-03-24
Rated 2 out of 5 by from I'm not using TurboTax next year. I've always been happy with turbotax till this year. The people handling my case were good, but the app barely worked, the website would crash, then when we finally got to the end I wasn't informed on certain steps that needed to be done, casing my taxes to not get filed when I wanted. I'll be using another service next year. This was ridiculous.
Date published: 2021-03-24
Rated 5 out of 5 by from Great! My Live TurboTax Expert James was amazingly great. He kept me informed with everything and was on top of everything. Thank You James you have 10 Stars in my book.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5388
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Can’t go wrong with TurboTax! The TurboTax Live representative was very patient and knowledgeable! They answered all of my concerns and I hung up feeling satisfied!
Date published: 2021-03-24
Rated 5 out of 5 by from Great service- could not have been easier I have used Turbo Tax for a few years now- it's a great tool for someone with simple taxes who likes to get things done online. I used to love my CPA, but when he retired I decided I wanted to make my life easier by doing the tax returns online. I used to do a 1040 basic , and this year things were a lot more complicated due to life changes. I used the TurboTax live expert, and he was awesome. I met with him online for about 30 minutes, then we talked for about 1 minute 2 more times before he finished my return. Absoutely awesome service. Thomas will get my business next year too.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax Live is a Superior tax filing option I found that the tools and automated process of gathering and submitting tax documents made things very easy, but it was my "Live" expert that made the experience superior. My taxes were complex but my expert dedicated himself to researching the best approach to provide me with the best outcome. I cannot imagine the headaches of having to have tried doing my returns alone. Instead, I received top-notch service with minimal drain on my time.
Date published: 2021-03-24
Rated 4 out of 5 by from She was fantastic My experience with my turbo tax expert was phenomenal. She was helpful in every way possible. She was very polite and down to earth. I only selected four star because only God is five stars
Date published: 2021-03-24
Rated 5 out of 5 by from My Turbo Tax Expert was AMAZING This year I wanted my taxes to be completed for me rather than doing them myself. I was paired with Helen who made the experience a breeze. She was very knowledgeable and efficient with my return getting me the biggest refund possible. She answered my questions thoroughly and promptly.
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent costumer service let me tell you this...when I say that the expert helping me do my taxes was awesome that's an understatement. She was so patient and polite and went over and beyond to help during this extremely stressful time of year. My boyfriend wasn't so fortunate with his expert who was a very grumpy older man so he's yet too finish his taxes but thats okay. Thank you to Diahana for being you
Date published: 2021-03-24
Rated 3 out of 5 by from Could be useful for some but I'll use reg Turbotax I used Live to try it out since I normally use TurboTax deluxe. If you have unique or complex tax situation it could be useful. My tax expert was good to ask general questions and provided useful advice. But I didn't get any grand benefit or savings so I'll go back to doing it myself. They were fast to follow up and go over questions but it still requires several back and forth steps. Talking to one person to give your info, then talking to the tax person, then they file, then you chat again for questions. I also didn't like to e-file you have to complete a docusign authentication and only get one try. So when I didn't pass it I had to print out the forms and submit them which was largely inconvenient.
Date published: 2021-03-24
Rated 4 out of 5 by from Great experience The accountant that helped me with my taxes was great and although I still ended up having to pay, it was much less than the amount I was coming up with when doing the taxes myself. He kept me informed of all the progress while preparing my taxes and even had them reviewed by one of his colleagues to be sure that all the deductions were applied correctly
Date published: 2021-03-24
Rated 2 out of 5 by from I'm not using TurboTax next year. I've always been happy with turbotax till this year. The people handling my case were good, but the app barely worked, the website would crash, then when we finally got to the end I wasn't informed on certain steps that needed to be done, casing my taxes to not get filed when I wanted. I'll be using another service next year. This was ridiculous.
Date published: 2021-03-24
Rated 5 out of 5 by from Great! My Live TurboTax Expert James was amazingly great. He kept me informed with everything and was on top of everything. Thank You James you have 10 Stars in my book.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5388