TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Love TurboTax Love the questions. I would never think of all the questions without TurboTax.
Date published: 2022-03-04
Rated 5 out of 5 by from Easy!! This was my first time doing my taxes by myself and I felt that the program led me through step by step with understandable instructions.
Date published: 2022-03-04
Rated 1 out of 5 by from Turbo Tax disappoints On 3-4-2022 was told by Turbo tax Form 1116 and Schedule B will not be supported for e-filing this year. Had I known this would not have re-purchased the product. Even today they say form 1116 is available but not for all situations. I have used Turbo Tax for years, very disappointing.
Date published: 2022-03-04
Rated 5 out of 5 by from Wow. Did my taxes in an hour! Easy to follow and simple to use. See you again next year TurboTax.
Date published: 2022-03-04
Rated 2 out of 5 by from What happened to TT this year? Not good. Having used various TT products over the past 18 years (from Basic, Deluxe, Home & Business and Business), this year's CD desktop version left much to be desired. First, not sure who tweaked the W2 input (not import) engine, but inputting W2 data was PAINFUL. Navigating field to field took much longer and was NOT friendly. A normally easy and QUICK movement among fields was unbelievably tedious. Also, the interface degraded this year (font mismatch to the rest of the system, looked like uncommon sections, did not have the same look and feel). W2 input is a key section and should be easy. Also, NOT having Form 8839 and Schedule H ready until March is simply unacceptable. Both the Form and Schedule were approved in January 2022 and November 2021, respectively. You sell a shell of software, however, within a week of IRS approval, each form should be ready to roll. A severe disappointment this year. TaxAct had their act together, and both this Form and Schedule were ready, accepted by the IRS in a timely manner. Unfortunately, this will be my last year using TT for individual filing. Not the same as it has been in years past. TaxAct has ya beat.
Date published: 2022-03-04
Rated 5 out of 5 by from great! It was difficult at first but I learned how to do it, I did my husband taxes easier. It is cheap and I did it from the comfort of my house. Thank you Turbo tax experts!
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is my saving grace every tax season I love that an expert is always available in the case I might need help. I also appreciate the ease of use & the pop up help windows when I am unfamiliar with a tax topic. TurboTax has been my go to for the dreadful tax season, they help take the sting out for something most people don't enjoy doing.
Date published: 2022-03-04
Rated 5 out of 5 by from turbo tax is great Easy to use and keeps my information in a safe place.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbotax is Awesome I have been using TurboTax for business and personal use for 8 years. I love it. I really feel empowered being able to do the taxes myself and I feel that with the help of TurboTax and the community for questions I am getting the best return possible.
Date published: 2022-03-04
Rated 3 out of 5 by from Federal experience is good; State is fair Turbo-Federal experience is good. It would be great if we knew ahead of time how much we needed in a certain section to make a difference. Going through the whole sections without this info up front is frustrating when it doesn't make a difference. All that work gathering, collating, inputting, and finding that we don't hit a certain threshold that could have easily been clarified ahead of time is time-time-time consuming and worthless. This would apply to things like donation deductions, medical deducitions, etc. On the other hand, the State of Maine help is worthless as nothing of consequence is explained! It's just enter, "if you know what this section is" is fruitless. You could just pick up a free form from the library or post office and fill it in because that's what the state form amounts to. If TurboTax would like to improve, it should be to work on the state forms; I can't imagine how it justifies paying for a second state form. I'm writing this review in the hopes that TurboTax improves its offerings. We have used it for years, and still find it exhausting.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5377
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TurboTax Love the questions. I would never think of all the questions without TurboTax.
Date published: 2022-03-04
Rated 5 out of 5 by from Easy!! This was my first time doing my taxes by myself and I felt that the program led me through step by step with understandable instructions.
Date published: 2022-03-04
Rated 1 out of 5 by from Turbo Tax disappoints On 3-4-2022 was told by Turbo tax Form 1116 and Schedule B will not be supported for e-filing this year. Had I known this would not have re-purchased the product. Even today they say form 1116 is available but not for all situations. I have used Turbo Tax for years, very disappointing.
Date published: 2022-03-04
Rated 5 out of 5 by from Wow. Did my taxes in an hour! Easy to follow and simple to use. See you again next year TurboTax.
Date published: 2022-03-04
Rated 2 out of 5 by from What happened to TT this year? Not good. Having used various TT products over the past 18 years (from Basic, Deluxe, Home & Business and Business), this year's CD desktop version left much to be desired. First, not sure who tweaked the W2 input (not import) engine, but inputting W2 data was PAINFUL. Navigating field to field took much longer and was NOT friendly. A normally easy and QUICK movement among fields was unbelievably tedious. Also, the interface degraded this year (font mismatch to the rest of the system, looked like uncommon sections, did not have the same look and feel). W2 input is a key section and should be easy. Also, NOT having Form 8839 and Schedule H ready until March is simply unacceptable. Both the Form and Schedule were approved in January 2022 and November 2021, respectively. You sell a shell of software, however, within a week of IRS approval, each form should be ready to roll. A severe disappointment this year. TaxAct had their act together, and both this Form and Schedule were ready, accepted by the IRS in a timely manner. Unfortunately, this will be my last year using TT for individual filing. Not the same as it has been in years past. TaxAct has ya beat.
Date published: 2022-03-04
Rated 5 out of 5 by from great! It was difficult at first but I learned how to do it, I did my husband taxes easier. It is cheap and I did it from the comfort of my house. Thank you Turbo tax experts!
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is my saving grace every tax season I love that an expert is always available in the case I might need help. I also appreciate the ease of use & the pop up help windows when I am unfamiliar with a tax topic. TurboTax has been my go to for the dreadful tax season, they help take the sting out for something most people don't enjoy doing.
Date published: 2022-03-04
Rated 5 out of 5 by from turbo tax is great Easy to use and keeps my information in a safe place.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbotax is Awesome I have been using TurboTax for business and personal use for 8 years. I love it. I really feel empowered being able to do the taxes myself and I feel that with the help of TurboTax and the community for questions I am getting the best return possible.
Date published: 2022-03-04
Rated 3 out of 5 by from Federal experience is good; State is fair Turbo-Federal experience is good. It would be great if we knew ahead of time how much we needed in a certain section to make a difference. Going through the whole sections without this info up front is frustrating when it doesn't make a difference. All that work gathering, collating, inputting, and finding that we don't hit a certain threshold that could have easily been clarified ahead of time is time-time-time consuming and worthless. This would apply to things like donation deductions, medical deducitions, etc. On the other hand, the State of Maine help is worthless as nothing of consequence is explained! It's just enter, "if you know what this section is" is fruitless. You could just pick up a free form from the library or post office and fill it in because that's what the state form amounts to. If TurboTax would like to improve, it should be to work on the state forms; I can't imagine how it justifies paying for a second state form. I'm writing this review in the hopes that TurboTax improves its offerings. We have used it for years, and still find it exhausting.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5377