TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281606 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy Peasy Helps me learn how to do my taxes by myself. Really easy to input information.
Date published: 2021-03-24
Rated 4 out of 5 by from First Timer As a lifetime form user I found the wizard tool a bit difficult to navigate. It was not intuitive where to find some of the tools like when I just wanted to review my 1040 or Schedule F. Also, Schedule F is buried inside another section and only appears if you pick the correct button. Next year will be easier.
Date published: 2021-03-24
Rated 5 out of 5 by from So Easy Love Turbo Tax so simple anyone can use it and its free!
Date published: 2021-03-24
Rated 3 out of 5 by from Expert Agent was rushing thru the process The agent seems to be very knowledgeable about it but was rushing thru the process while having more appointments waiting, which gave me the impression that in that rushing the agent would make a mistake.
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo tax is sweet easy to fill out, and Timothy was there to help me when I became stuck on a form. After helping me fill it, he stuck with me until I was able to submit for form in the event anything popped up. He was a great help
Date published: 2021-03-24
Rated 4 out of 5 by from tt rocks good as always !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-03-24
Rated 4 out of 5 by from Frustration with wait time and hassles signing in. I was very frustrated with Turbotax. Once I waited a long time to speak with someone, I did get help and the individual was great. The program worked fine. But then when go to pay for filing state taxes, I have to jump through all kind of hoops to just pay with a credit card. It was difficult to access my account and have to go through hoops to sign in. Why do I have to sign in? I just put it on a credit card, but no you make me jump through hoops to just pay - last year was same thing - I got frustrated and just printed and mailed. The product worked fine, but the signing in is too laborious and if you need assistance the wait time is way too long.
Date published: 2021-03-24
Rated 5 out of 5 by from I was worried I had called several local tax accounting companies and was told that they were not taking on new customers. Due to considerable changes in my life I really wanted a CPA to do my taxes. I emailed Turbo Tax and was quickly linked with an expert. Savita was wonderful, she communicated with me every step of the way. My taxes were promptly done and submitted to me for approval. I could not be more satisfied with Turbo Tax and Savita and my tax stress is completely gone!
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax with Live Expert was great! My Expert was great and listen to all my concerns provided specific feedback and helped me understand which documents were required overall good experience
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax is awesome TurboTax is quick easy fast an extremely helpful way I love using it I've used for the past three years highly recommend anyone who's doing simple taxes or doing intense taxes.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5372
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Peasy Helps me learn how to do my taxes by myself. Really easy to input information.
Date published: 2021-03-24
Rated 4 out of 5 by from First Timer As a lifetime form user I found the wizard tool a bit difficult to navigate. It was not intuitive where to find some of the tools like when I just wanted to review my 1040 or Schedule F. Also, Schedule F is buried inside another section and only appears if you pick the correct button. Next year will be easier.
Date published: 2021-03-24
Rated 5 out of 5 by from So Easy Love Turbo Tax so simple anyone can use it and its free!
Date published: 2021-03-24
Rated 3 out of 5 by from Expert Agent was rushing thru the process The agent seems to be very knowledgeable about it but was rushing thru the process while having more appointments waiting, which gave me the impression that in that rushing the agent would make a mistake.
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo tax is sweet easy to fill out, and Timothy was there to help me when I became stuck on a form. After helping me fill it, he stuck with me until I was able to submit for form in the event anything popped up. He was a great help
Date published: 2021-03-24
Rated 4 out of 5 by from tt rocks good as always !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-03-24
Rated 4 out of 5 by from Frustration with wait time and hassles signing in. I was very frustrated with Turbotax. Once I waited a long time to speak with someone, I did get help and the individual was great. The program worked fine. But then when go to pay for filing state taxes, I have to jump through all kind of hoops to just pay with a credit card. It was difficult to access my account and have to go through hoops to sign in. Why do I have to sign in? I just put it on a credit card, but no you make me jump through hoops to just pay - last year was same thing - I got frustrated and just printed and mailed. The product worked fine, but the signing in is too laborious and if you need assistance the wait time is way too long.
Date published: 2021-03-24
Rated 5 out of 5 by from I was worried I had called several local tax accounting companies and was told that they were not taking on new customers. Due to considerable changes in my life I really wanted a CPA to do my taxes. I emailed Turbo Tax and was quickly linked with an expert. Savita was wonderful, she communicated with me every step of the way. My taxes were promptly done and submitted to me for approval. I could not be more satisfied with Turbo Tax and Savita and my tax stress is completely gone!
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax with Live Expert was great! My Expert was great and listen to all my concerns provided specific feedback and helped me understand which documents were required overall good experience
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax is awesome TurboTax is quick easy fast an extremely helpful way I love using it I've used for the past three years highly recommend anyone who's doing simple taxes or doing intense taxes.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5372