TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Awesome! It was easy to use and gave me good result on my refund.
Date published: 2021-05-18
Rated 1 out of 5 by from Glitchy experience, poor interface. I product I purchased was supposed to come with one free state filing, and it asked me if I wanted to use my one free state filing and then still charged me $25 to file with the state. I was also unable to submit the return because of a section that is required to leave blank if I live in Baltimore City, so I had to choose a different county in order to bypass and will have to amend. Transitioning between sections is also arduous, the website version is much easier to navigate.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax products are well worth the money! I have used several of Turbo Tax products as my taxes grow more complicated. No matter how difficult I may think things are Turbo Tax always makes it seem easy! I no longer dread tax time like I used to!!
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is the perennial killer app Filing 2020 tax returns, I have especially excellent experience with TurboTax because it kept up-to-date with the quick changing Federal regulations and deadlines.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo makes things easy The steps and help turbo tax provides is exceptional.
Date published: 2021-05-18
Rated 4 out of 5 by from Great experience I like doing my own taxes, turbo tax made it possible
Date published: 2021-05-18
Rated 5 out of 5 by from Smooth Writer!!! Fast, easy and accurate! Will continue to use year after year.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbotax is Best of Breed I have used Turbotax for more years than I can remember. It works, it does the job. It is easy to use and understand. I would never use anything else. I also like the fact that Intuit doesn't feel compelled to mess with the general format (like Microsoft does to purposefully confuse the faithful users.) I have confidence they always get it right, reflecting the current state of tax law well. I have never had a problem with the IRS for any of my returns, which are extremely complicated. I have only two complaints: 1. Sometimes I have difficulty connecting to the website from the PC client at the end of processing all my tax information. Unfortunately, I usually wait to the last minute and I am probably contending with a lot of other users, but it seems slow and frequently fails. I have to try repeatedly to get it to connect. Last night, I could never connect to pay for the state efiling as myself, I had to login as guest. I did succeed in filing on time, but barely. Everything about TT works smoothly except this final step. Of course, since I use the PC client everything is happening on my PC until I need the web connection at the end. 2. I usually have some errors to correct at the end. It seems the logic for creating the proper forms behind the scenes fails, and I have to go in and manually correct the electronic copies of the forms several places. My perception is that this is a coding failure; it never has to do with my making a mistake in how I respond to the questions. I think you guys could work a little harder to get rid of these errors so that as long as you answer the questions, you never get an error. I don't like having to repeat the error-catching process repeatedly either.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is awesome Thanks Turbo tax this was easy to complete and didn't take a long time
Date published: 2021-05-18
Rated 5 out of 5 by from Love this and was super user friendly This was super user friendly, thank you for your expertise.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 538
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Awesome! It was easy to use and gave me good result on my refund.
Date published: 2021-05-18
Rated 1 out of 5 by from Glitchy experience, poor interface. I product I purchased was supposed to come with one free state filing, and it asked me if I wanted to use my one free state filing and then still charged me $25 to file with the state. I was also unable to submit the return because of a section that is required to leave blank if I live in Baltimore City, so I had to choose a different county in order to bypass and will have to amend. Transitioning between sections is also arduous, the website version is much easier to navigate.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax products are well worth the money! I have used several of Turbo Tax products as my taxes grow more complicated. No matter how difficult I may think things are Turbo Tax always makes it seem easy! I no longer dread tax time like I used to!!
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is the perennial killer app Filing 2020 tax returns, I have especially excellent experience with TurboTax because it kept up-to-date with the quick changing Federal regulations and deadlines.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo makes things easy The steps and help turbo tax provides is exceptional.
Date published: 2021-05-18
Rated 4 out of 5 by from Great experience I like doing my own taxes, turbo tax made it possible
Date published: 2021-05-18
Rated 5 out of 5 by from Smooth Writer!!! Fast, easy and accurate! Will continue to use year after year.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbotax is Best of Breed I have used Turbotax for more years than I can remember. It works, it does the job. It is easy to use and understand. I would never use anything else. I also like the fact that Intuit doesn't feel compelled to mess with the general format (like Microsoft does to purposefully confuse the faithful users.) I have confidence they always get it right, reflecting the current state of tax law well. I have never had a problem with the IRS for any of my returns, which are extremely complicated. I have only two complaints: 1. Sometimes I have difficulty connecting to the website from the PC client at the end of processing all my tax information. Unfortunately, I usually wait to the last minute and I am probably contending with a lot of other users, but it seems slow and frequently fails. I have to try repeatedly to get it to connect. Last night, I could never connect to pay for the state efiling as myself, I had to login as guest. I did succeed in filing on time, but barely. Everything about TT works smoothly except this final step. Of course, since I use the PC client everything is happening on my PC until I need the web connection at the end. 2. I usually have some errors to correct at the end. It seems the logic for creating the proper forms behind the scenes fails, and I have to go in and manually correct the electronic copies of the forms several places. My perception is that this is a coding failure; it never has to do with my making a mistake in how I respond to the questions. I think you guys could work a little harder to get rid of these errors so that as long as you answer the questions, you never get an error. I don't like having to repeat the error-catching process repeatedly either.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is awesome Thanks Turbo tax this was easy to complete and didn't take a long time
Date published: 2021-05-18
Rated 5 out of 5 by from Love this and was super user friendly This was super user friendly, thank you for your expertise.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 538